1st line support Work, Jobs in Scotstoun, Glg (with Salaries)

1st Line Support Analyst (Service Desk)
West Dunbartonshire Council —Dumbarton
- £31,625.52 - £33,468.67 a year
- Customer service
- Windows
- Communication skills
- Annual leave
6d
Digital Applications - Trainee IT User Provisioning - Modern Apprenticeship
NHS Scotland —Bothwell
- £29,103 - £31,409 a year
- Call to connect
- No experience needed
- IT
- Communication skills
10d
My Repairs Advisor
The Wheatley Group —Glasgow
- £32,458 - £35,620 a year
- Temporary
- Communication skills
- Employee assistance programme
3d
Service Desk Administrator
March —Glasgow
- £0.01 a year
- Windows
- Analysis skills
- Communication skills
Quick apply
9d
Document Production Specialist
TLT —Glasgow
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Technical Auditor - Join a Growing National Team!
BRE —Glasgow
- £35,301 a year
- Hybrid work
- Microsoft Office
- No degree
- Communication skills
- Free parking
Network and Systems Engineer
DFYNE —Uddingston
- Full-time
- Time management
- Free parking
- Annual leave
Technical Auditor - Join a Growing National Team!
BRE Group (Building Research Establishment) —Glasgow
- £35,301 a year
- Hybrid work
- Microsoft Office
- No degree
- In-person
- Free parking
Regional IT Support Specialist
Omexom UK —Scotland
- Customer service
- In-person
- Communication skills
Speech and Language Therapist - Speech and Language Therapy
NHS Scotland —Glasgow
- £34,544 - £43,039 a year
- Weekend availability
- Hospital
- Administrative experience
- Annual leave
- Employee assistance programme
9d
2nd Line Technical Engineer
Redsquid Communications —Glasgow
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
Model Risk Governance and Oversight, Market Abuse Surveillance - Vice President
BNP Paribas —Glasgow
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
- Employee assistance programme
Senior Information and Cyber Security Officer
The Scottish Government —Glasgow
- Full-time
- Hybrid work
- Presentation skills
4d
Staff Nurse - Critical Care
NHS Scotland —Paisley
- £34,544 - £43,039 a year
- Part-time
- Hospital
- Communication skills
- Nursing
- Annual leave
- Employee assistance programme
2d
Youth Health Service Nurse Team Leader
NHS Scotland —Glasgow
- £52,845 - £61,466 a year
- Part-time
- Management
- Hospital
- Care experience
- Annual leave
- Employee assistance programme
Vehicle Maintenance Technician
FedEx EU —Glasgow
- £21.70 an hour
- Full-time
- Maintenance
- Driving
- Welding
- Free parking
- Employee assistance programme
Specialty Doctor in Palliative Medicine - Ardgowan Hospice
NHS Scotland —Greenock
- Organisational skills
- Hospice
10d
HEALTH & SAFETY MANAGER
ES Global —Glasgow
- Weekend availability
- Remote
- Communication skills
Quick apply
Senior IT Engineer - T3
Redsquid Communications —Glasgow
- Full-time
- Azure
- Computer Science
- Business
Quick apply

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Helpdesk Technician
SSE —Glasgow
The ability to listen actively, speak clearly, and write professionally, engaging with customers and colleagues in a way that builds trust and clarity.
£27,500 - £41,300 a year
1d
Helpdesk Coordinator
OCS Group —Glasgow
To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.
Quick apply

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1st Line Support Analyst (Service Desk)

West Dunbartonshire Council -
Dumbarton

Apply Now

Job details

Permanent
£31,625.52 - £33,468.67 a year
6 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service
Windows
Mobile device management
Communication skills

Full job description

Job Description

Are you passionate about technology and delivering excellent customer support?

West Dunbartonshire Council has an exciting opportunity for a motivated 1st Line Support Analyst to join our ICT Service Desk team. As the first point of contact for ICT support, you will play a key role in resolving hardware and software issues and delivering a high-quality service to users across the organisation.

What you’ll do

Provide first-line support via phone, live chat and face-to-face channels
Log, manage, and resolve incidents and service requests in line with SLAs and KPIs
Diagnose and troubleshoot hardware, software, and device issues
Deliver onsite support across Council locations where required
Contribute to maintaining a reliable, secure, and cost-effective ICT service

What we’re looking for

Strong knowledge of Windows operating systems and common office applications
Familiarity with mobile device management (MDM) tools
Excellent problem-solving skills and the ability to work under pressure
Strong communication and customer service skills
A proactive and flexible approach to supporting users

Why join us?

Be part of a collaborative and forward-thinking ICT team
Gain exposure to a wide range of technologies and services across the Council
Opportunities for training, development, and career progression
Competitive salary and benefits, including the Local Government Pension Scheme
Access to our flexible working scheme

Working both remotely and onsite, this role offers variety, challenge, and the opportunity to make a real impact on the delivery of ICT services across West Dunbartonshire.

The Individual

WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance. In addition to this there are also additional benefits:

Access to the Local Government pension scheme (LGPS) with an employer’s contribution of at least 19.3% and all associated benefits
A minimum of 25 days annual leave, increasing a day each year up to 35 days as well as 8 fixed public holidays each year
Access to employee wellbeing supports including occupational health & counselling if ever you need help and support

Now that you have read the role and what we have to offer, we would love to hear from you. Please use the application to tell us your experience, and why you are the candidate for this role.

For information about West Dunbartonshire Council please click on the following link and see why we are an employer of choice:

http://www.west-dunbarton.gov.uk/jobs-and-training/working-for-us/about-us/

More information on the benefits of working within West Dunbartonshire Council, can be found using the following link:

http://www.west-dunbarton.gov.uk/jobs-and-training/working-for-us/benefits-of-working-with-us/

Apply Now

Refine Your Search

1st line support jobs in scotstoun, glg

1st Line Support Analyst (Service Desk)

Digital Applications - Trainee IT User Provisioning - Modern Apprenticeship

My Repairs Advisor

Service Desk Administrator

Document Production Specialist

Technical Auditor - Join a Growing National Team!

Network and Systems Engineer

Technical Auditor - Join a Growing National Team!

Regional IT Support Specialist

Speech and Language Therapist - Speech and Language Therapy

2nd Line Technical Engineer

Model Risk Governance and Oversight, Market Abuse Surveillance - Vice President

Senior Information and Cyber Security Officer

Staff Nurse - Critical Care

Youth Health Service Nurse Team Leader

Vehicle Maintenance Technician

Specialty Doctor in Palliative Medicine - Ardgowan Hospice

HEALTH & SAFETY MANAGER

Senior IT Engineer - T3

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