Customer success team manager Work, Jobs in Seer Green, Bkm (with Salaries)

Customer Success Team Manager
CV Library —Fleet
- Full-time
- Hybrid work
- Microsoft Office
- Leadership
- Communication skills
Quick apply
11d
Customer Success Manager
Plain —London
- £180,000 - £215,000 a year
- Full-time
- Hybrid work
- Sales
- APIs
Enterprise Customer Success Manager
SharpEnd —Old Street
- Full-time
- Hybrid work
- Salesforce
- Financial services
- Employee assistance programme
Quick apply
5d
Senior Customer Success Manager
Insurity —London
- £48,000 - £88,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Annual leave
- Referral programme
Quick apply
Customer Success Manager
Insurity —London
- £39,000 - £77,000 a year
- Microsoft Powerpoint
- Data analysis skills
- English
- Annual leave
- Referral programme
Quick apply
10d
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
Enterprise Customer Success Manager
Semble —London
- £70,000 - £90,000 a year
- Hybrid work
- Microsoft Excel
Quick apply
2d
Customer Success Manager
Juicebox —London
- £110,000 - £160,000 a year
- Full-time
- Human resources
Customer Success Manager
SCOR —London
- Spanish
- Project management
- Bachelor's degree
Customer Success Manager
SwiftXccess —London
- Remote
Customer Success Manager
Emburse —London
- £63,000 - £70,000 a year
- Full-time
- Spanish
- Analysis skills
- Bachelor's degree
Customer Success Specialist - Part time
Lassie —London
- Part-time
- Hybrid work
Quick apply
11d
Customer Success Manager
Locale Limited —London
- From £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
2d
Senior Customer Resolution Officer
City of Westminster Council —Westminster
- £42,912 - £46,854 a year
- Temporary
- Customer service
- English
- Bachelor's degree
Customer Success Manager II
Recurly —London
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Manager
Enfuce —London
- Organisational skills
- Communication skills
- Banking
- Annual leave
7d
Customer Success Team Lead
Acre Software —London
- Weekend availability
- Remote
- Analysis skills
- Continuous improvement
- In-person
- Annual leave
- Flexible schedule
9d
Customer Success Manager
INFINIT —London
- Full-time
- Hybrid work
- CRM software
- SQL
- Analysis skills
- Annual leave
Quick apply
4d
Customer Success Manager
iomart —Cookham
- £37,000 - £50,000 a year
- Full-time
- CRM software
- Management
- Sales
Customer Success Manager, MEA
HackerOne —London
- £57,000 - £64,000 a year
- Full-time
- Remote
- Project management
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
4d

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Customer Success Team Manager

CV Library -
Fleet

Quick apply

Job details

Full-time
11 days ago

Qualifications

Microsoft Office
Leadership
Communication skills

Full job description

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.

We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business, from Tech and Data to People and HR, there’s never been a more exciting time to join us or a better place to grow your career!

The Role
Hours: Monday-Friday, 9:00-17:30
Location: Fleet
Working Pattern: Hybrid – 3 days a week on site

We are currently looking for a client-centric and driven Customer Success Team Manager to lead and develop a team of Customer Success Executives, supporting our SME client base.

You’ll be accountable for delivering exceptional service, driving account growth and retention, and leading a high-performing team that ensures our clients maximise value from CV-Library.

Responsibilities:

Oversee a portfolio of client accounts, ensuring they maximise value from their job postings and products
Provide data-led insights and recommendations to improve client performance and hiring outcomes
Build and maintain strong, consultative client relationships, positioning CV-Library as the platform of choice
Ensure regular performance reviews are conducted with key accounts to drive engagement and product adoption
Oversee the effective resolution of client queries and issues, ensuring a consistently high standard of service
Partner closely with Sales to drive account growth, retention and revenue opportunities
Identify trends, risks and opportunities across the client base, taking a proactive and strategic approach
Lead, coach and develop a team of Customer Success Executives to deliver exceptional client care
Drive a high-performance, customer-first culture across the team
Oversee 1:1s, performance reviews and development plans, ensuring consistency and quality
Monitor and own team KPIs, driving performance, accountability and continuous improvement
Identify capability gaps and implement structured training and development programmes

What we’re looking for

2+ years’ experience in a leadership/management role within a customer-focused environment
Proven experience leading and developing high-performing teams
Strong customer-centric mindset with the commercial awareness to drive growth and retention
Confident using CRM systems, MS Office and digital tools
Excellent communication skills, both written and verbal
Strategic thinker with the ability to balance hands-on involvement with team oversight
Highly organised, with strong prioritisation skills
Adaptable and resilient in a fast-paced, evolving environment

We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements.

Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.

Quick apply

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