Receptionist & Hearing Care Assistant
About the role
We are an independent, hearing clinic.
You'll be the first person our patients speak to and the face they see when they walk in and in a small clinic, that matters enormously.
More importantly, this role comes with a genuine career path.
If you're motivated and the fit is right, we'll support you through your Hearing Care Assistant qualification (3–6 months) and potentially your full Hearing Aid Audiologist qualification (DipHE/FdSc, 14–24 months).
(We also welcome applications from qualified Hearing Care Assistants looking for a varied role combining clinical and front-of-house responsibilities. Salary is negotiable depending on HCA qualifications and experience.)
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What you'll actually be doing
Reception & patient care
— Be the first point of contact for all patients, in person and on the phone
— Manage appointment bookings and the clinic diary
— Ensure the clinic is welcoming, tidy, and running smoothly
— Handle patient correspondence, emails, and follow-ups
Administration
— Maintain accurate patient records
— Process invoices, receipts, and payments
— Data entry, filing, and general administrative support
— General cleaning and tidying
Hearing aid servicing (full training provided)
— Clean and carry out basic maintenance on hearing aids
— Replace batteries and perform simple troubleshooting
— Liaise with manufacturers and repair centres when needed
— Educate patients on care and correct usage of their hearing aids and accessories
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Career progression
Hearing Care Assistant qualification — 3 to 6 months
Hearing Aid Audiologist (DipHE/FdSc) — 14 to 24 months
Both are subject to business needs and successful completion of your probationary period. But if you're the right person and you want to build a career in audiology, this is a genuine route in.
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What we're looking for
— Warm, professional, and calm under pressure
— someone to make our patients feel at ease
— Highly organised with strong attention to detail
— Confident on the phone and in person
— Good working knowledge of computers
— email, MS Office, scheduling software, and ideally some social media or web-based tools
— Previous experience in a receptionist, admin, or customer-facing role is preferred but not essential
— Experience with hearing aids is a bonus but absolutely not required, we'll teach you everything you need to know
— Must hold a full UK driving licence
— Must be able to reliably commute to Kelso TD5 7AT or plan to relocate before starting
Job Type: Full-time
Pay: £13.50 per hour
Benefits:
Ability to commute/relocate:
- Kelso TD5 7AT: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Tell us in a few sentences why you're interested in working in Hearing Care
Licence/Certification:
- Driving Licence (required)
Work Location: In person
