User experience Work, Jobs in Sheffield, Syk (with Salaries)

Customer Support Analyst
OCLC —Sheffield
- £25,000 - £32,450 a year
- Full-time
- Hybrid work
- English
- Analysis skills
3d
Associate Business Analyst
EtioGlobal —Sheffield
- £500 a day
- Analysis skills
- No degree
- Agile
Leisure Club Assistant
Sandman Hotel Group —Sheffield
- From £12.88 an hour
- Part-time
- Customer service
- Hotel
- Organisational skills
Rope Access Administrator
Eurosafe Solutions Ltd —Sheffield
- £26,500 - £30,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Free parking
- Annual leave
Quick apply
3d
Operational Support Officer
HM Courts & Tribunal Service —Sheffield
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
11d
Operational Support Officer
HM Courts and Tribunals Service —Sheffield
- £25,582 a year
- Part-time
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
10d
Communication Support Worker
The Sheffield College —Sheffield
- £32,942.51 - £39,308.99 a year
- Free parking
- Annual leave
Library and Digital Support Officer (2 Posts)
Barnsley Metropolitan Borough Council —Barnsley
- £26,403 - £28,142 a year
- Part-time
- English
- Employee discount
9h
Student Mentor
The Sheffield College —Sheffield
- £19.33 an hour
- Full-time
- Free parking
- Annual leave
1h
Sterile Services Technician I
Steris —Sheffield
- £25,272 a year
- Overtime
- No experience needed
- IT
- Annual leave
Quick apply
Junior Service Desk Analyst
Home Office —Sheffield
- £28,820 a year
- Full-time
- Customer service
- Analysis skills
- Presentation skills
- Annual leave
3d
Data Administrator
Change Grow Live —Sheffield
- £26,296.03 a year
- Administrative experience
- IT
- Employee discount
King's Trust Team Leader
The Sheffield College —Sheffield
- £28,760 - £33,563 a year
- Full-time
- English
- Free parking
- Annual leave
Cleaning Operative
Breanheath —Sheffield
- £13.45 an hour
- Part-time
- Customer service
- English
- Driving
Quick apply
1d
Information Advisor
Tribal Group —Sheffield
- £26,100 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- PMP
- Free parking
- Employee assistance programme
Quick apply
Room Bookings Officer
University of Sheffield —Sheffield
- £27,319 - £31,236 a year
- Full-time
- Hybrid work
- Organisational skills
- IT
- School
- Annual leave
- Employee discount
9d
Customer Success Administrator
Moov Parcel —Sheffield
- £26,000 - £28,000 a year
- Full-time
- Customer service
- English
- Data entry
Quick apply
6d
Museums and Archives Manager
Barnsley Council —Barnsley
- £39,152 - £41,771 a year
- Full-time
- Management
- Organisational skills
- IT
Quick apply
10d
Parts Delivery Driver
Lookers —Sheffield
- £27,000 - £28,000 a year
- Full-time
- Customer service
- English
- Driving
- Annual leave
Quick apply
1d
Customer Support Coordinator
Places for People —Sheffield
- £25,441 a year
- IT
- Annual leave
- Employee discount
3d

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Customer Support Analyst

OCLC -
Sheffield

Apply Now

Job details

Full-time
£25,000 - £32,450 a year
3 days ago

Benefits

Company pension
Private medical insurance

Qualifications

English
Analysis skills

Full job description

You have a life. We like that about you.

At OCLC, we believe you'll do the best work of your life when you're living the best life possible.

We work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a meaningful part of a balanced life- not a substitute for one.

CUSTOMER SUPPORT ANALYST REQUIRED TO JOIN THE OCLC UK SUPPORT TEAM BASED IN SHEFFIELD

The Opportunity:

Do you want the opportunity to work in a fast-moving customer-focused environment?

Have you got a passion for outstanding customer support?

Do you want the opportunity to join an established team, who will share your dedication to delivering the best possible customer experience?

The role:

You and your colleagues will be providing first line support for our customers as part of our UK Customer Support Team, handling support tickets from the OCLC user community for OCLC’s cloud-based systems. We pride ourselves on delivering excellent customer service, with demonstrable levels of customer satisfaction and strong performance against our service level agreements.

Main Responsibilities:

Receiving and logging support calls from EMEA-based customers via email, web chat, and phone using our online call management system (Zendesk).
Communicating with customers and staff in other departments within OCLC in order to progress support calls.
Investigation of customer problems and management of support calls to closure.
Representing the Support team on new WorldShare Management Services (WMS) customer projects, including responsibility for e-resources and general project support.
Embracing new technologies and processes, including AI and Automation, as they become relevant to the role.
Keeping up to date with the wide range of OCLC products as they are developed further.
Working together as a support team in a hybrid environment, to ensure colleagues are updated on current issues.
Advising and assisting customers in the operation and configuration of supported products.
Liaison with account managers and others in the company on customer status, satisfaction, and training needs.

We will offer you:

A varied and rewarding role in a friendly, motivated team.
Opportunities for personal development.
Flexible/hybrid working (3 office days + 2 at home).
A starting salary of £25,000 - £32,450 per annum, 23 days holiday (increasing with service), a contributory pension scheme and private medical insurance.

Who we are looking for:

We are seeking an individual who has experience of working in a support environment and who is ideally of graduate calibre. A qualification in Information Studies or a related discipline would be extremely valuable. To fill this role, you will be customer-focused, have a desire to quickly learn new software/technologies, and be committed to providing high levels of functional and technical support. You will be comfortable both with working as part of a wider team across the organisation, being involved with on-going customer projects, and with managing your own workload. You will have good analytical and technical skills, with a future focus, and will also be adept at communicating technical solutions to our users in non-technical language. A good knowledge of processes within libraries and how libraries use software would be an advantage, as well as experience supporting non-native English speakers.

About us:

We work hard to build the technology that connects thousands of today's libraries.

OCLC is a global library organization that provides shared technology services, original research, and community programs for its membership and the library community at large. We are librarians, technologists, researchers, pioneers, leaders, and learners. With thousands of library members in more than 100 countries, we come together as OCLC to make information more accessible and more useful. OCLC is a leader in information technologies and innovative online services. With office locations around the globe, OCLC employees are dedicated to offering premier services and software to help libraries cut costs while keeping pace with the demands of our information-driven society.

Together we make breakthroughs possible.

Worldwide we employ over 1200 staff and are a leading supplier of Library Management Systems, with a fundamental public purpose of furthering ease of access to the ever-expanding body of worldwide scientific, literary and educational knowledge and information.

For more information, visit www.oclc.org.

Apply Now

Refine Your Search

user experience jobs in sheffield, syk

Customer Support Analyst

Associate Business Analyst

Leisure Club Assistant

Rope Access Administrator

Operational Support Officer

Operational Support Officer

Communication Support Worker

Library and Digital Support Officer (2 Posts)

Student Mentor

Sterile Services Technician I

Junior Service Desk Analyst

Data Administrator

King's Trust Team Leader

Cleaning Operative

Information Advisor

Room Bookings Officer

Customer Success Administrator

Museums and Archives Manager

Parts Delivery Driver

Customer Support Coordinator

I want to receive the latest job alerts for user experience in sheffield, syk

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