Technical support Work, Jobs in Shenley Church End, Bkm (with Salaries)

Technical Support and Operations Assistant
Viewpoint Videos Ltd —Thame
- £27,000 - £29,000 a year
- Weekend availability
- CRM software
- Customer service
- Microsoft Office
- Free parking
Quick apply
2d
Internal Technical Support
CSG —Luton
- Up to £27,000 a year
- Full-time
- Microsoft Excel
- Customer service
- English
- Free parking
Quick apply
Technical Support Team Lead
Kinetic Software —Milton Keynes
- Hybrid work
- Management
- Administrative experience
- SQL
- Employee assistance programme
- Employee discount
Second Line Technical Support Analyst
Kinetic Software —Milton Keynes
- £32,000 - £39,000 a month
- Hybrid work
- Azure
- SQL
- Communication skills
- Employee assistance programme
- Employee discount
IT Support
Medik8 —Aylesbury
- Up to £35,000 a year
- Monday to Friday
- Hybrid work
- Customer service
- IT
- Communication skills
- Employee discount
Quick apply
3d
System Administrator
GXO Logistics —Milton Keynes
- £14.78 an hour
- Full-time
- Microsoft Office
- Data entry
- Employee assistance programme
- Employee discount
1st line Support Engineer
Ekco —Milton Keynes
- Azure
- Microsoft Office
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Technical Support Engineer
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Tier 1 Technical Support Engineer
8x8, Inc. —Aylesbury
- Monday to Friday
- Customer service
- English
- Computer networking
5d
Technical Support Technician (Engineering Technical Apprenticeship)
Niftylift Ltd —Milton Keynes
- £16,640 a year
- Overtime
- English
- Free parking
- Employee discount
Quick apply
Technical Support Specialist
GN Group —Bicester
- Full-time
2d
2nd Line Support Engineer
Technology Transformation Group —Aylesbury
- £30,000 a year
- Full-time
- Customer service
- Windows
- Computer networking
- Free parking
Quick apply
3d
1st/2nd Line IT Support Engineer
Haus of HR —Olney
- £25,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- SharePoint
- IT
- Annual leave
Quick apply
3d
Planning and Appeals Technical Support Officer
North Hertfordshire District Council —Letchworth
- £26,903 - £30,110 a year
- Monday to Friday
- Hybrid work
- Data entry
- Computer skills
- Communication skills
- Flexible schedule
IT Support Manager
DCS Group (UK) Ltd —Banbury
- Azure
- SQL
- IT
Quick apply
IT Support Technician
The Hospice of St Francis —Berkhamsted
- £27,000 a year
- Part-time
- Windows
- SharePoint
- IT
- Free parking
- Health & wellbeing programme
Quick apply
Tech Support/System Engineer
Fronius —Milton Keynes
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
Associate Technical Account Manager
Yardi Systems, Inc. —Milton Keynes
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Customer service
- Profit sharing
Senior IT Support Engineer - On-site Services
GEA Group Aktiengesellschaft —Milton Keynes
- Full-time
- English
- Computer networking
- IT
9d
Technical Account Manager
Yardi Systems, Inc. —Milton Keynes
- Full-time
- Customer service
- SQL
- Bachelor's degree
- Profit sharing
- Annual leave
3d

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Technical Support and Operations Assistant

Viewpoint Videos Ltd
Thame

Quick apply

Job details

Permanent | Full-time
£27,000 - £29,000 a year
2 days ago

Benefits

Free parking
Casual dress
On-site parking

Qualifications

CRM software
Driving Licence
Customer service
Logistics
Technical support
Microsoft Office
Computer hardware
Computer networking
Organisational skills
IT
Communication skills

Full job description

We are looking for a practical, customer-focused Customer Technical Support and Assembly Assistant to join our service and assembly team in Thame. This is a varied role combining first-line customer technical support, hands-on equipment preparation, order processing, returns handling and stock-related support.

You will be the first point of contact for customer support requests, helping customers resolve technical issues by phone, email and remote assistance. When support workload allows, you will also help prepare, assemble, test, dispatch and refurbish hardware and equipment to support smooth day-to-day operations.

About the Role

This role would suit someone who enjoys solving problems, communicating clearly with customers and working practically with technical products. Customer support is the priority, so you will need to be organised, responsive and confident managing support tickets through to resolution.

Key Responsibilities

· Provide excellent customer service and first-line technical support by phone, email and remote assistance.

· Create, update, manage and resolve customer support tickets, ensuring issues are accurately documented and followed through to completion.

· Diagnose and troubleshoot hardware, software and connectivity issues, escalating more complex cases where needed.

· Keep customers informed throughout the support process with clear, professional communication.

· Assist with processing, refurbishing and setting up returned PCs and equipment.

· Prepare, assemble and test hardware, including camera mounts, system components and product parts.

· Process customer returns, replacement equipment and customer orders, including international dispatch.

· Maintain accurate records and documentation using Microsoft Office and Google Workspace.

· Support stock management, equipment preparation and shipping activities when required.

Essential Skills and Experience

· A strong customer-focused attitude and excellent communication skills.

· Good working knowledge of Windows PCs and general computer hardware.

· Ability to diagnose and troubleshoot common technical issues.

· Confidence using Microsoft Office and/or Google Workspace.

· A practical, hands-on approach with strong attention to detail.

· Good organisational skills and the ability to prioritise workload effectively.

· Ability to work independently and switch between support, assembly and operational tasks.

· Flexibility to work weekdays, weekends and on-call evening shifts based on operational requirements.

Desirable Skills

· Previous experience in a technical support, IT, hardware, logistics or customer service role.

· Experience using remote support tools, ticketing systems or customer relationship management software.

· Basic networking knowledge, including IP addresses, Wi-Fi connections and router troubleshooting.

· Familiarity with configuring, imaging or maintaining Windows PCs and related hardware.

· Experience handling, testing or refurbishing electronic components or technical equipment.

· Understanding of stock control, dispatch processes, courier systems or order fulfilment workflows.

· Interest in cameras, computer vision, hardware products or embedded systems.

· Full UK driving licence.

Training and Support

Previous experience in a directly similar role is helpful but not essential. Full product and process training will be provided, including support workflows, hardware preparation standards and customer systems.

What We Are Looking For

We are looking for someone reliable, organised and keen to learn, with a positive attitude and a genuine interest in helping customers. You should enjoy practical problem-solving, be comfortable working with technical equipment and take pride in accurate, well-documented work.

How to Apply

If this sounds like the right opportunity for you, please apply with your CV and a short note outlining why you are interested in the role.

We welcome applications from candidates with different backgrounds and transferable experience. If you meet most of the requirements and are keen to learn, we would still like to hear from you.

Pay: £27,000.00-£29,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

technical support jobs in shenley church end, bkm

Technical Support and Operations Assistant

Internal Technical Support

Technical Support Team Lead

Second Line Technical Support Analyst

IT Support

System Administrator

1st line Support Engineer

Technical Support Engineer

Tier 1 Technical Support Engineer

Technical Support Technician (Engineering Technical Apprenticeship)

Technical Support Specialist

2nd Line Support Engineer

1st/2nd Line IT Support Engineer

Planning and Appeals Technical Support Officer

IT Support Manager

IT Support Technician

Tech Support/System Engineer

Associate Technical Account Manager

Senior IT Support Engineer - On-site Services

Technical Account Manager

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