Organisation: Leicestershire County Council
Work Location: County Hall, Leicester Road, Glenfield, LE3 8RA
Salary: £26,832 - £28,146 per annum (pro-rata for part-time) (Pay award award)
Working Hours: 37 hours per week
Contract Type: Permanent
Closing Date: 19th June 2026
Interview Date(s): 29th June 2026
Are you looking for a rewarding career where you can make a difference to residents of Leicestershire
Are you looking to work in a fast paced environment with variety and challenge?
About the Role
First Contact Plus is a triage an signposting service for residents of Leicestershire offering them referrals and signposting to support services around a range of issues. As an Integrated Lifestyle Advisor you will be communicating with customers through a range of different methods to ascertain their needs and support them appropriately. The range of support we offer includes Improving Health, Benefits, Debt and Managing Money and Feeling Safe to name a few.
An enhanced DBS check is required for this post.
For information on our approach to the recruitment of ex-offenders, please see our policy statement
About You
To apply for this post, you must have:
- NVQ in Business Administration or equivalent relevant qualification or relevant experience
- Experience of liaising with customers using a variety of methods
- Experience of working in a customer facing role or environment
- Experience of accurately capturing, storing and retrieving information to meet organisational and customer needs
- Excellent communication skills both written and verbal
- Be competent in using Microsoft Office applications including Word and Excel
- Able to adapt to dealing with all kinds of customers in order to assist them adequately
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer .
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact:
Danny Saines - Operations Manager - Integrated Lifestyle Services
Telephone: 0116 305 2477
Email: [email protected]
How to Apply
At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.
If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support .
By applying for this post, you agree to our Terms and Conditions .
