1st line support Work, Jobs in Shepton Mallet, Som (with Salaries)

2nd Line Technical Support
iFacility —Shepton Mallet
- £26,000 - £28,000 a year
- Full-time
- Customer service
- Computer networking
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
4d
Security Officer
Securitas UK —Trowbridge
- £13.39 an hour
- Night shift
- Customer service
- Communication skills
- Employee discount
Quick apply
9d
EIT Operations - Senior Support Technician
Just Eat Takeaway.com —Bristol
- Full-time
- Windows
IT Service Engineer
Northstar IT Services —Clevedon
- £32,000 - £36,000 a year
- Full-time
- Azure
- Customer service
- Driving
Quick apply
7d
IT Provision & Compliance Analyst
TLT —Bristol
- Full-time
- Hybrid work
- Windows
- IT
IT Technician
Lighthouse Schools Partnership —Bristol
- £28,598 - £32,061 a year
- Full-time
- School
- Employee assistance programme
- Employee discount
Bank Support Worker
The Agincare Group —Shaftesbury
- £13.50 an hour
- Nursing home
- Employee assistance programme
- Employee discount
Quick apply
10d
ERP Manager
Plant-Ex Ingredients Ltd —Avonmouth
- £35,000 - £40,000 a year
- Full-time
- SQL
- JavaScript
- IT
- Free parking
- Health & wellbeing programme
Quick apply
8h
Bank Worker - North Somerset
Second Step —Weston-super-Mare
- £13.54 - £20.31 an hour
- Weekend availability
- Communication skills
- Employee assistance programme
2d
Craftsperson, Inspection
Mulberry —Bridgwater
- Temporary
- IT
- Communication skills
Quick apply
8d
Prisoner Escort and Driver
Serco Plc —Bristol
- £24,596 - £31,063 a year
- Overtime
- Driving
- IT
- Communication skills
- Paid training
- Employee assistance programme
Contract Change Trainer
TLT —Bristol
- Full-time
- ERP systems
- Microsoft Office
- Organisational skills
9d
Contract Lawyer - Document Review (eDiscovery and QC)
TLT —Bristol
- Full-time
- Quality control
- Organisational skills
- Communication skills
10d
Contract Senior Paralegal - Document Review (QC)
TLT —Bristol
- Full-time
- Quality control
- Organisational skills
- Communication skills
10d
Finance Administration Assistant
TLT —Bristol
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Communication skills
IT Network & Infrastructure Analyst (Security Focused)
TLT —Bristol
- Full-time
- Hybrid work
- Azure
- Windows
- AWS
Mental Health Practitioner - CAMHS
Somerset NHS Foundation Trust —Taunton
- £32,073 - £39,043 a year
- Full-time
- Childcare
- Working with children
- Annual leave
- Employee discount
1d
Contract Paralegal - Financial Disputes
TLT —Bristol
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
9d
Circular Economy and Waste Manager
University of Bristol —Bristol
- £43,482 - £50,253 a year
- Full-time
- Contracts
- Communication skills
- School
2d
Liaison and Diversion Support, Time and Recovery Worker (STR)
Somerset NHS Foundation Trust —Bridgwater
- £25,760 - £27,476 a year
- Full-time
- Travel
- Organisational skills
- Annual leave
- Employee discount

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2nd Line Technical Support

iFacility -
Shepton Mallet

Quick apply

Job details

Permanent | Full-time
£26,000 - £28,000 a year
4 days ago

Benefits

Free parking
Health & wellbeing programme
Annual leave
Employee assistance programme
Referral programme
On-site parking

Qualifications

Customer service
Computer networking
Organisational skills
IT
Time management

Full job description

Job Description: Technical Support

We have an exciting Technical Support/ Remote Commissioning role coming up in our Operations team and we want to hear from YOU! If you have experience in a technical role and you're looking to build on your career, keep reading to find out what we’re looking for and how you could fit into our team here at iFacility.

Who are we?

We manage security for some of the world’s biggest brands and this role will be supporting our operations which includes ‘The Gym Group’ and many other organisations. Our tech keeps people and property safe up and down the country, doing things like helping businesses tackle the scourge of shoplifting and making sure food production lines are getting it right. We’re growing fast, so if you’re self-motivated and care about providing the highest level of customer service, this is an exciting time to come on board.

What you’d be doing in this role

Working with our key customers to provide technical support for installations, support and maintenance and commissioning of iFacility security systems
Working with a combination of iFacility and customer software programmes handle technical issues for CCTV recording and monitoring, intruder alarm technology, access control, software and network.
Working with remote engineers to make sure all areas of CCTV, Intruder
Alarm, access control is configured to the highest standards and meeting SLA of the customers
Making sure all new installs are documented on our customer management systems to aid in future and ongoing support and maintenance of the systems.
Ensuring the ARC (Control Room) are able to monitor the installed systems correctly and assisting to provide full information for this
Supporting customers with remote reactive and preventative maintenance of their systems
Handling calls, emails and support cases for customers and keeping them updated on progress of issues and queries.
Support the customer through remote working to resolve open cases or setting cases up for engineers to attend
Planning and organising tools and hardware for engineer visits to enable an efficient resolution for physical faults on site
Support engineers while on site to lead to successful resolutions of faults and commission iFacility installations
Recording information on IFacility platforms to maintain and support the accuracy of case management information, reporting progress, raising PO to ensure the correct charges are applied.
Supporting customer systems support team to resolve 1st line technical issues
Participation in in-house e-learning or external training activities as directed by management
Provide the highest levels of customer service to internal and external customers.
Give feedback to management where required on customer cases, data and handling of customer queries or concerns
Raise RAMS/Permits for site visits as and when requested
Any other tasks needed to complete the role of ‘Remote Commissioner and Technical Support

For this role, you’ll need to…

Demonstrate capability to work well in a Technical Support
Demonstrate proven excellence in customer service
Demonstrate that they are willing and able to make contributions to the development or their colleagues and/or the systems, processes and procedures that they utilise
Demonstrate ability to build trust with existing and new customers to provide the best customer service experience
Demonstrate knowledge of Technical Networking, IP Addresses, local and wide area networks
Demonstrate troubleshooting using the OSI Model
Advantages: Demonstrate Capability of Supporting Network CCTV Systems
Advantages: Demonstrate proven capability of Supporting Intruder alarm systems
Advantages: Demonstrate proven capability of Supporting Access Control
Ability to use your own initiative and problem solve
Able to follow instructions on Company processes and products
Adhere to Company policies and procedures
Planning, time management and organisational skills
Ideally have experience of working with IT, studying for or have IT qualifications
Experience of working in a fast-paced environment
IT Literate, use of Microsoft packages

What you’ll be like as a person

Self-motivated, demonstrate use of initiative and willingness to learn

Positive, professional and can-do attitude
Take responsibility for your own personal growth and development
Work as part of a team and able to building honest and open working relationships
Honest, reliable, trustworthy, friendly, approachable,
Flexible and adaptable to meet the customer’s need
The benefits you’ll enjoy
A competitive salary
Generous annual leave, plus bank holidays
Career development support
Great working environment
Free parking
Employee referral bonus
Wellness programmes
Employee Assistance Programme

A few things to note

We’re an Equal Opportunities Employer and abide by the Equalities Act 2010. As a security company, it’s really important that we carry out background checks before you come and work with us. If your job application is successful, we’ll carry out a basic DBS, 5-year employment reference history, credit search, social media check, ID Verification, Right to Work check and 5-year address verification.

Find out more and apply today!

To learn more about us and what we do, visit our website at www.ifacility.co.uk.

If this sounds like it could be the role for you, please send your CV to [email protected] – we’re looking forward to hearing from you!

Job Types: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

1st line support jobs in shepton mallet, som

2nd Line Technical Support

Security Officer

EIT Operations - Senior Support Technician

IT Service Engineer

IT Provision & Compliance Analyst

IT Technician

Bank Support Worker

ERP Manager

Bank Worker - North Somerset

Craftsperson, Inspection

Prisoner Escort and Driver

Contract Change Trainer

Contract Lawyer - Document Review (eDiscovery and QC)

Contract Senior Paralegal - Document Review (QC)

Finance Administration Assistant

IT Network & Infrastructure Analyst (Security Focused)

Mental Health Practitioner - CAMHS

Contract Paralegal - Financial Disputes

Circular Economy and Waste Manager

Liaison and Diversion Support, Time and Recovery Worker (STR)

I want to receive the latest job alerts for 1st line support in shepton mallet, som

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