Customer engagement advisor weekends Work, Jobs in Sherborne, Dor (with Salaries)

Customer Engagement Advisor - Weekends
NUMATIC INTERNATIONAL LIMITED —Chard
- From £16,173.79 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
Quick apply
12d

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Customer Engagement Advisor - Weekends

NUMATIC INTERNATIONAL LIMITED -
Chard

Quick apply

Job details

From £16,173.79 a year
12 days ago

Qualifications

Microsoft Powerpoint
Microsoft Outlook
Customer service
IT
Communication skills
Office experience

Full job description

As a Customer Engagement Advisor, you will be responsible for delivering excellence in customer service to both internal and external customers and will be instrumental in interacting directly with new and existing customers via phone, email and social media. Working to provide a high-quality level of service to all customers, the Customer Service Advisor will positively represent the Numatic International brand acting as the first line of contact.

Demonstrable experience working in an office environment.

Experience of working in a customer service role.

Experience of using office and communication systems.

Demonstrable experience of showing ability to follow verbal and written instructions, read and comprehend written materials.

Ability to work under pressure; be results driven.

Excellent communication skills, ability to communicate verbally, in writing and via presentation

Strong IT skills, including Word, Outlook, Excel, and PowerPoint.
Act as a first point of contact for customer queries via telephone, email, social media, and all other platforms

Process Sales Orders and Returns using Oracle Order Management.

Provide a focused and professional service to all customers and prospects when providing quotations and assisting with queries.

Handle complaints, provide appropriate solutions and alternatives, ensuring a resolution.

Process credit card payments; investigate and resolve credit requests.

Investigate and resolve all delivery issues for customers.

Hours Of Work.

Week 1

Monday 10:00 to 20:00

Tuesday Day Off

Wednesday Day Off

Thursday Day Off

Friday Day Off

Saturday 10:00 to 16:00

Sunday 10:00 to 16:00

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Customer Engagement Advisor - Weekends

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