Programme manager customer Work, Jobs in Shillington, Bdf (with Salaries)

Technical Programme Manager -- Customer Fulfilment
Tesco UK —Welwyn Garden City
- Full-time
- Microsoft Office
- Communication skills
- Employee assistance programme
Technical Programme Manager - Customer Fulfilment
Tesco UK —Welwyn Garden City
- Full-time
- Microsoft Office
- Communication skills
- Employee assistance programme
Global Service Programmes and Contracts Manager
Smiths Detection —Hemel Hempstead
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- No degree
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Technical Programme Manager -- Customer Fulfilment

Tesco UK -
Welwyn Garden City

Apply Now

Job details

Full-time

Benefits

Employee assistance programme
Private medical insurance

Qualifications

Microsoft Office
Communication skills

Full job description

About the role

The Customer Fulfilment TPM Team are an ambitious group of individuals who are at the heart of enabling Technical Transformation in our Customer Fulfilment domain. Our Team is responsible for a diverse portfolio of projects and programmes that impact colleagues and customers across the UK, Republic of Ireland & Central Europe. Looking at both picking in store, but also Automation picking in stores and colleague only sites.

We have a

well-establish

ed TPM Team whose mission it is to deliver transformation and value led Technical change for our colleagues and our customers. And we recognise that Technical Programme Management is a critical element of enabling our continued ability to transform how we operate and keep our business flexible, enabling us to realise our benefits.

Role purpose: To successfully drive, manage and deliver

Project/Progra

ms of work from Ideation through to Launch, to ensure

programme/proj

ect benefits are realised and the change is sustained.

The candidate will be part of the TPM Team which is 10 people strong and will be expected to work on a broad range of

projects/progr

ams that will require engagement with senior leaders, stakeholders and peers from UX/UI, Product & Engineering as well as other Technical Program Managers.

You will be responsible for

Reporting to a Lead Technical Program Manager you will be responsible for Driving, leading and delivering the Projects and Programs within your remit.

Programme strategy: Defining, establishing & delivering work within an agreed and aligned Programme Strategy, learning from existing program practices we have within the team, as well as brining fresh new ideas to the Team & Tesco. This will include assessing the viability and value of a program or project and the readiness of the teams and stakeholders to take on the program.

Stakeholder management: Develop and deliver stakeholder engagement strategies and plans. Identify, manage, and communicate effectively with a diverse group of stakeholders. Ability to show empathy, listen actively and express ideas and facts in a clear and confident manner both verbally and written. Ability to influence without authority and report, present, manage meetings and facilitate effectively.

Program C

ommunications:

Be able to create a persuasive storyline/ case for change to support your program, producing communication and engagement materials and owning communications to stakeholders. Ensure all materials are designed and produced in a timely manner and align to wider messages and are on brand.

Program training: Identifying education and training requirements and working closely with the Training Team to develop suitable solutions and training offers.

P

eople-focused:

Be the ‘go to’ person for expertise on how to deliver and manage Programs. Represent the end user and Support Teams throughout and understand the experiences of both the customer and teams supporting the processes. Assist in the provision of transition support to a sustainable business as usual environment.

You will need

Essential

Characteristic

s/Skills/Quali

fications:

Self-starter with the ability to work autonomously
Experience of defining and delivering

Programs/Proje

cts within a large organisation

Experience of shaping programs with ambiguous scope and uncertain delivery approach
Personal, relatable character, able to build relationships with a diverse set of stakeholders
Excellent communication skills (verbal, written and listening)
Good MS Office skills

Desirable

Characteristic

s/Skills/Quali

fications:

Ability to work with pace and ambiguity
Skills and passion for people and coaching
Background in the retail sector

Project/Progra

mme qualification e.g. APM/MSP

Whats in it for you?

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

Annual bonus scheme of up to 20% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
Private medical insurance
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About Us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.

Apply Now

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programme manager customer jobs in shillington, bdf

Technical Programme Manager -- Customer Fulfilment

Technical Programme Manager - Customer Fulfilment

Global Service Programmes and Contracts Manager

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