Location: Heathrow (Within Davies Turner Air Cargo Office)
Salary: £25,000 - £28,000 per annum
Job Type: Full - Time, Permanent
Hours: Monday - Friday, 09.00 - 17.30hrs (37.5hrs per week)
Deadline: 19th June 2026 at 17:30
Entry Level Business Process Analyst - The Role:
We are looking for a practical and organised Entry Level Business Systems & Process Analyst to support a major business change project focused on improving how our freight forwarding operations work through a new system.
This is not a software development or coding role - the focus is on understanding business processes working with operational teams, and helping ensure the new system works effectively in practice. This is a hands-on role, closely supporting both operational teams and IT colleagues during the project, and would suit someone looking to build or develop a career in business analysis.
Key Responsibilities
- Work with operational teams to understand and document current processes (especially air freight)
- Help map workflows and support their transition into the new system
- Assist in identifying simple, practical improvements to ways of working
- Produce clear documentation (process notes, requirements, user guides)
- Act as a link between business users and IT teams
- Support user testing by:
- Assisting users during testing
- Logging and tracking issues
- Checking fixes before go-live
- Provide support during system go-live and help users adapt to changes
- Assist with training materials and onboarding
- Keep documentation updated as the project evolves
- Build strong working relationships across the business
- Be based at Heathrow, with occasional travel to other UK offices
Entry Level Business Process Analyst - You:
Who This Role Would Suit
- Someone looking to take the next step into a business analyst role
- Someone currently working in operations who wants to move into an analyst role
- Individuals with strong organisation and problem-solving skills
- Curious and eager to learn
- Positive and Proactive attitude, and willing to get involved
- A strong team player with a collaborative approach
- Reliable, self-motivated, and organised
- Committed to delivering high-quality work and continuous improvement
Skills & Experience
- Strong communication and interpersonal skills
- Good organisation and attention to detail
- A logical mindset with an interest in problem-solving
- Confidence working with both operational teams and IT colleagues
- Ability to manage multiple tasks and priorities
- Awareness of Agile ways of working
- Basic proficiency in Microsoft Office (Word, Excel, etc.)
- In close proximity of the site
- Willingness to travel to other offices within the UK
Nice to have (not essential):
- Experience in logistics, freight forwarding, or operational environments
Full training will be provided on systems and freight operations.
Qualifications
- A minimum of 96 UCAS Tariff points, achieved through recognised Level 3 qualifications such as A-Levels, BTEC Level 3 qualifications, T-Levels, or other qualifications listed on the UCAS Tariff
- GCSE English and Maths at Grade 4 / C or above
Please note: qualifications that are not recognised on the UCAS Tariff, Level 2 qualifications, or experience-only routes without a recognised Level 3 qualification cannot be considered
In addition, you will also need the right to work in the UK - we are not able to sponsor work permits.
Entry Level Business Process Analyst - Benefits*:
- Up to 27 days holiday plus Bank Holidays
- Life Cover
- Profit related pay
- Defined contribution pension scheme
- Discounted store/shopping benefit scheme
- Private Healthcare
- Car Parking
- Employee Assistance Programme
- Training opportunities
- Some benefits are subject to a qualifying period
