Senior service desk Work, Jobs in Shipham, Som (with Salaries)

Service Desk Manager
Technology Transformation Group —Cardiff
- £46,500 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Leadership
- Free parking
Quick apply
Service Operations Coordinator
WPS-UK Ltd —Nailsea
- £32,000 - £42,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Maintenance
- Free parking
- Annual leave
Quick apply
2d
Senior Service Desk Analyst
Acacium Group —Bristol
- Full-time
- Hybrid work
- Software troubleshooting
- Employee assistance programme
Quick apply
Head of Business Development
On Site Security Ltd —Bristol
- £20 an hour
- Full-time
- Hybrid work
- Sales
- Business development
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
4d
Senior Stylist
The Hair Loft —Stoke-Sub-Hamdon
- £14 an hour
- Temporary
- Customer service
- Hair styling
- Front desk
- Free parking
- Flexitime
Quick apply
General Support
Visionist Consulting —Newport
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
Area Lead Human Resources Business Partner
Ministry of Justice —Cardiff
- £60,001 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Travel
- Annual leave
- Employee discount
8d
Audit Senior
Menzies LLP —Cardiff
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Service Desk Analyst
University of Bristol —Bristol
- £32,080 - £35,608 a year
- Weekend availability
- Maintenance
- University
- IT
12d
Neighbourhood Assistant
Aster Group —Frome
- £29,885 a year
- Full-time
- Employee assistance programme
3d
Senior Heritage Consultant
SLR Consulting —Bristol
- Full-time
- Hybrid work
- Project management
- No degree
- Communication skills
- Annual leave
- Employee assistance programme
Accounts Senior
Menzies LLP —Cardiff
- Full-time
- Hybrid work
- Microsoft Excel
- Accounting
- QuickBooks
Tech Support Analyst
L&C Mortgages —Bath
- Full-time
- Azure
- Customer service
- Windows
- Employee discount
8d
Operational Support Officer
HM Courts & Tribunal Service —Bristol
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
3d
Night Manager
Parade Hotel —Bath
- £30,940 a year
- Weekend availability
- Hospitality
- Hotel
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
Business Development Manager (Octane)
Aldermore Bank PLC —Cardiff
- Full-time
- Business development
- Presentation skills
- Financial services
Lead Database Administrator
UK Hydrographic Office —Taunton
- £48,746 - £51,130 a year
- Part-time
- Hybrid work
- Azure
- Oracle
- SQL
7d
Help Desk Administrator
University of Bristol —Bristol
- £28,778 - £32,080 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
4d
Night Supervisor
Parade Hotel —Bath
- Weekend availability
- Hospitality
- Hotel
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
9d
Compliance Control Testing Officer - Bath Hybrid
Argentis Group Limited —Bath
- Full-time
- Hybrid work
- Financial services
- Employee discount
Quick apply

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senior service desk jobs near shipham, som

Service Desk Manager

Technology Transformation Group
Cardiff

Quick apply

Job details

Permanent | Full-time
£46,500 a year

Benefits

Free parking
On-site parking

Qualifications

ITIL Certification
Azure
Technical support
Continuous improvement
ITIL
ServiceNow
Leadership
Communication skills

Full job description

Service Desk Manager – MSP

Location: Nr Cardiff (Hybrid)

Salary: £46,500

This is an excellent opportunity for an experienced Service Desk Manager to join a well established Managed Service Provider nr Cardiff. You’ll lead a high performing technical support team, shape service delivery, and drive continuous improvement across the operation.

If you thrive in a fast paced MSP environment and enjoy balancing people leadership with hands on operational oversight, this role will suit you perfectly.

________________________________________

Key Responsibilities

Lead, mentor, and develop a team of 1st– 2nd line engineers
Oversee day to day Service Desk operations, ensuring SLAs and KPIs are consistently achieved
Act as the senior escalation point for technical and customer issues
Manage resource planning, shift patterns, and workload distribution
Produce clear, data driven service performance reports for internal stakeholders and clients
Support incident, problem, and change management in line with ITIL best practice
Assist with onboarding new customers and services into the MSP environment

Service Experience & Continuous Improvement

Own and enhance the end to end service experience, ensuring service quality remains consistently high
Gather, analyse, and act on customer feedback, service data, and performance insights
Identify trends, bottlenecks, and improvement opportunities across processes, tooling, and customer touchpoints
Work collaboratively with technical teams and leadership to optimise the service offering and maximise customer satisfaction
Champion a culture of continuous improvement, ensuring the Service Desk evolves in line with business and customer needs

________________________________________

What You’ll Bring

Proven experience managing a Service Desk or technical support team within an MSP
Strong understanding of ITIL principles (ITIL Foundation desirable)
Excellent leadership, coaching, and team development skills
Calm, structured, and solutions focused approach under pressure
Strong communication and customer relationship skills
Experience with modern ITSM platforms (Halo, ServiceNow, Freshservice, Autotask, etc.)
Solid technical grounding across Microsoft 365, Azure, networking, and general infrastructure

________________________________________

Why This Role Stands Out

Join a respected MSP with a strong growth trajectory
Supportive leadership team and a culture that values continuous improvement
Hybrid working model
Investment in training, certifications, and long term career development
Modern tech stack and a forward thinking approach to service delivery

________________________________________

If you’re an experienced Service Desk Manager looking for your next challenge within a dynamic MSP environment, we’d love to hear from you. Apply with your CV today.

Pay: £46,500.00 per year

Benefits:

Free parking
On-site parking

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

senior service desk jobs in shipham, som

Service Desk Manager

Service Operations Coordinator

Senior Service Desk Analyst

Head of Business Development

Senior Stylist

General Support

Area Lead Human Resources Business Partner

Audit Senior

Service Desk Analyst

Neighbourhood Assistant

Senior Heritage Consultant

Accounts Senior

Tech Support Analyst

Operational Support Officer

Night Manager

Business Development Manager (Octane)

Lead Database Administrator

Help Desk Administrator

Night Supervisor

Compliance Control Testing Officer - Bath Hybrid

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