Service desk analyst tier i Work, Jobs in Shipley, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply

Check out these similar jobs

Based on your search for service desk analyst tier i jobs.

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary. 1-2 years of experience in IT support or customer service role preferred.
£27,000 - £30,000 a year
Quick apply
Service Management Analyst
Telana —Preston
That’s why you’ll have access to private medical insurance, employee assistance programmes, group life assurance, income protection and access to a market…
5d

I want to receive the latest job alerts for service desk analyst tier i in shipley, wyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk analyst tier i jobs near shipley, wyk

Data Analyst jobs in Bath

Service Desk Analyst jobs in London Se1

Service Desk Analyst jobs in Guildford

Service Desk Analyst jobs in Winchester

Airline Customer Service Agent jobs in Manchester Airport

Service Desk Analyst jobs in Liverpool

Customer Service jobs in Sheffield

Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

Quick apply

Refine Your Search

service desk analyst tier i jobs in shipley, wyk

Service Desk Analyst - Tier I

Check out these similar jobs

I want to receive the latest job alerts for service desk analyst tier i in shipley, wyk

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected