At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
Manor vets is a well established small animal mid- tier referral practice based in the midlands. The main surgery has CT scanner and all full surgical facilities. there are a further 5 branches that all have surgical facilities, but will feed in to the main hospital for more complex surgery. Manor has a large team of employees (120 +) so excellent HR skills and high EQ is essential.
As the Director of Practice you will work closely with 2 experienced Clinical Directors and two Head Nurses, to lead and support a dedicated team of 120 including vets, nurses and our valued support network, ensuring consistency and excellence across all 6 locations.
You’ll set and execute the strategic direction of the practices, lead multidisciplinary teams, and ensure the delivery of high standards across operations, client experience, and business performance. This role plays a critical part in shaping culture, driving results, and supporting sustainable growth.
Working Pattern
- 40 hours per week across 4 or 5 days a week (Dependant on your preference)
- Must be able to work a Friday
- On call rota 1 in 6 weekends (Not required in practice)
- One late night per week until 7.30pm
Key Responsibilities
- Overall accountability for the performance, strategy, and culture of the practices and hospital, balancing clinical excellence with strong operational and commercial outcomes.
- Set the strategic direction of the practices, and ensure the delivery of outstanding patient and client care alongside sustainable business performance.
- Lead the creation and delivery of the annual business plan, driving sustainable growth while engaging the wider team to contribute ideas, provide feedback, and support continuous improvement initiatives
- Monitor, analyse, and communicate both practice and individual performance, actively sharing best practice and contributing to the overall success of the wider area.
- Foster a culture of continuous improvement through regular development discussions, performance management, and ongoing team support
- Providing an exceptional client experience by driving client engagement, promoting service excellence, and ensuring high standards are delivered consistently in every interaction
- Take full accountability for the financial performance of the practice, including management of the P&L, delivering against budgets, and meeting all financial management requirements
You are a experienced operational leader with strong commercial acumen and a people-centred leadership approach. You’ll bring:
- Proven experience in a senior leadership role with accountability for operational and commercial performance ideally within healthcare, veterinary, or service-led environments but not essential.
- Strong financial and business management capability, including experience with planning and P&L oversight
- The ability to lead, engage, and develop high-performing multidisciplinary teams
- Experience leading through change and driving cultural or transformational initiatives
- Excellent communication, influencing, and stakeholder management skills
At inspiring vet care, we’re committed to supporting you in a senior leadership role. When you join us, you’ll benefit from:
- Overall leadership of one or more practices or hospitals, with the autonomy to shape strategy and culture
- Senior-level influence across clinical standards, operations and commercial performance
- Opportunities to lead large-scale change and drive long-term organisational impact
- Funded learning and development, including access to inspiring vet care Academy training centres and senior leadership programmes
- Clear career pathways with progression opportunities into wider executive or group leadership roles
- 6.8 weeks’ holiday including bank holidays
- Private medical insurance
- Enhanced family leave and pay across maternity, paternity, adoption and surrogacy
- Cycle to Work and Green Car schemes (eligibility applies)
- Retail discounts and cashback offers
- Reduced-cost veterinary care for your own pets
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Salary up to £80,000 Pro rata DOE
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
