Due to continued growth, Contact Security Services is looking for an enthusiastic and organised Service Coordinator / Administrative Assistant to join our friendly and professional team.
This is an excellent opportunity for someone who enjoys a varied role, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service. As a key member of the team, you will play an important role in ensuring the smooth day-to-day running of our Service Department while providing essential support to our engineers, customers, and management team.
Key Responsibilities
- Coordinating and managing engineers' schedules and appointments
- Answering incoming calls and providing excellent customer support
- Booking service and maintenance visits
- Handling customer enquiries and resolving issues efficiently
- Preparing correspondence, reports, and documentation
- Supporting the Service Manager with administrative tasks and projects
- Maintaining accurate records and databases
- Assisting with the day-to-day operation of the Service Department
- General administrative duties as required
We're seeking a motivated individual who is:
- Highly organised with excellent attention to detail
- A confident communicator with strong customer service skills
- Professional, friendly, and approachable
- Able to prioritise tasks and work effectively under pressure
- Comfortable working to deadlines in a busy office environment
- A proactive self-starter who enjoys taking ownership of their work
- Adaptable and eager to learn new skills
- A supportive team player with a positive attitude
- Proficient in Microsoft Office, including Word, Excel, PowerPoint, and Outlook
Essential Experience
- Previous administration experience (3 years preferred)
What We Offer
- Competitive salary (negotiable depending on experience)
- Contributory pension scheme
- Full-time position – 37.5 hours per week
- A supportive and friendly working environment
- The opportunity to join a growing and successful business with a strong reputation
- Career development opportunities within an established industry leader
About Contact Security Services
Celebrating over 20 years of success, Contact Security Services is a fully SSAIB-approved electronic security installer specialising in:
- Intruder Alarms
- Wireless Burglar Alarm Systems
- CCTV Systems
- Fire Alarms
- Access Control Solutions
We provide tailored security solutions for both domestic and commercial customers and have built an outstanding reputation for delivering exceptional service, expert advice, and the highest levels of customer satisfaction.
If you're looking for a rewarding role within a growing company where your contribution is valued, we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: £22,000.00-£25,000.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
