1st line support Work, Jobs in Shrivenham, Oxf (with Salaries)

IT Service Desk Analyst
Alexander Mann Solutions (AMS) —Swindon
- £13.60 an hour
- Full-time
- Computer literacy
- IT
- Communication skills
2d
Service Desk Analyst
Blue Cross —Burford
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
2d
Teaching Assistant and MDSA
Grange Infants' School —Swindon
- £32,916 - £45,352 a year
- Part-time
- School
- Employee assistance programme
- Employee discount
9d
Independent Advocate
Swindon Advocacy Movement —Swindon
- From £27,286 a year
- Full-time
- Hybrid work
- Flexitime
- Work from home
Quick apply
IT, AI, Cyber Security & Telecoms - Support Desk Technician 1st/2nd Line.
AAG, IT, AI, Telecoms & Tech (Alfred Ashley Group Ltd) —Cirencester
- £26,000 - £29,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Work from home
Quick apply
Financial Crime Hub Analyst
Edenred —Swindon
- Weekend availability
- Hybrid work
- Data entry
- Organisational skills
- Financial services
Class Teacher
Grange Infants' School —Swindon
- £32,916 - £45,352 a year
- School
- Employee assistance programme
- Employee discount
9d
Manager Economic Crime Innovation – Fraud
Nationwide Building Society —Swindon
- From £55,000 a year
- Full-time
- Analysis skills
- Financial services
- Communication skills
5d
Network Operations Centre (NOC) Engineer
Gigaclear —Abingdon
- £26,000 - £28,000 a year
- Full-time
- IT
- Communication skills
- Employee assistance programme
Quick apply
Procurement Officer
UK Research and Innovation —Didcot
- £37,841 a year
- Full-time
- English
- Presentation skills
- IT
- Annual leave
- Employee assistance programme
10d
School Business Manager
Ramsbury Primary School —Marlborough
- £34,434 - £36,363 a year
- Full-time
- Presentation skills
- Bachelor's degree
- IT
Quick apply
13d
IT Support Engineer - Fixed Term
Astroscale —Didcot
- £30,000 - £50,000 a year
- Hybrid work
- Azure
- Management
- Windows
- Life insurance
- Sick pay
Club Physio
Oxford Quins RFC —Oxford
- £700 - £900 a month
- Part-time
- Bachelor's degree
- Patient care
- In-person
Quick apply
6d
Cover Supervisor
GLF Schools —Didcot
- £19,417 - £25,001 a year
- Temporary
- Classroom experience
- School
- Teaching
11d
People Operations Generalist (Hybrid, Oxford UK)
Deciphex —Oxford
- Full-time
- Hybrid work
- IT
- Business
Quick apply
Discover Nature Ambassador
Royal Society of Wildlife Trusts —Devizes
- £10.85 - £12.88 an hour
- Part-time
- Employee assistance programme
- Employee discount
5d
Customer Support Service Executive (maternity cover)
Innovate UK —Swindon
- £30,895 a year
- Full-time
- Maintenance
- Presentation skills
- IT
5d
School SEND Lead Worker
Wiltshire Council —Devizes
- £29,617 - £31,988 a year
- Full-time
- School
Cover Supervisor
Greenshaw Learning Trust —Newbury
- £25,892 - £32,061 a year
- Full-time
- Presentation skills
- Communication skills
- School
- Employee assistance programme
- Employee discount
3d
IT Support Engineer (6-month contract)
M3EU —Abingdon
- Hybrid work
- Azure
- Windows
- Microsoft Office
Quick apply

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1st line support jobs near shrivenham, oxf

IT Service Desk Analyst

Alexander Mann Solutions (AMS) -
Swindon

Apply Now

Job details

Full-time
£13.60 an hour
2 days ago

Qualifications

Computer literacy
IT support
IT
Communication skills

Full job description

Job description - summary

On behalf of Nationwide, AMS are seeking an IT Service Desk Analyst for a 9 month contract.

Our frontline teams deliver Simply brilliant service every day. We know 63% of customers still value a face-to-face service offering and that's why through our Branch Promise we now have the biggest branch network in the UK.

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.

As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead

Job description - the role

What you’ll be doing

Within End User Services, the IT Service Desk is the first point of contact for all Retail and Admin Nationwide colleagues with an IT related query or incident. As an IT Service Desk Agent, you’ll play a central role when it comes to supporting colleagues via telephony or one of our online channels.

Colleagues can choose to contact the IT Service Desk via telephone, our online IT Hub, or by using Live Chat. You’ll monitor these channels and ensure contacts are responded to in a timely manner. You’ll help colleagues with a wide range of IT (and non-IT) queries, incidents and requests.

Where a software or hardware fault needs to be logged, you’ll use our IT Service Management tooling to accurately capture incident information and provide 1st line IT support and troubleshooting. Using the Knowledge Base, you’ll apply technical fixes, adhering to SLAs, and ensure all steps taken are documented. Where an immediate fix is not possible, you’ll route the incident to the correct IT support team, following the Incident Management process.

Focussing on end user satisfaction, you’ll take responsibility for tickets in your queue, ensuring timescales are adhered to and colleagues are kept up to date as their incident progresses.

Typical day:

Pick up tickets logged overnight.
Responding to incoming calls on telephone, webchat and self-service portal.
Troubleshooting issues.
Escalating trends – to help identify and prevent ongoing issues.
All internal colleagues – no members

Candidate Profile: Key accountabilities, skills & experience

About you

We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse.

What’s the essential and measurable experience and skills required to do this job?

Previous experience or technical understanding of IT
Excellent written and verbal communication skills
IT Competency/Computer literacy
Highly organized with a keen eye for detail.
A team player with a proactive attitude and willingness to learn.
Able to communicate effectively and assist with inquiries.
Can work well in a team under pressure and in a fast-paced environment

If you’re a proactive team player with a commitment to delivering high-quality service, we’d love to hear from you!

Next steps

What’s on offer?

Hourly rate: £13.60 per hour
Total hours: 35
Working schedule: Monday – Friday 0900-1700. You will also be required to work 1 in 6 Saturdays 0900-1600
Location: Swindon
Start date: Immediate start (Pre engagement vetting dependent)

Whatever your background, if you are self-motivated this could be an excellent opportunity for you to join the world’s largest building society and start a career in financial services.

If you understand the benefits of working collaboratively within teams, then a role here at Nationwide could be for you. If you feel that this role is for you apply now!

Job Reference: AMSCWS01177

Apply Now

Refine Your Search

1st line support jobs in shrivenham, oxf

IT Service Desk Analyst

Service Desk Analyst

Teaching Assistant and MDSA

Independent Advocate

IT, AI, Cyber Security & Telecoms - Support Desk Technician 1st/2nd Line.

Financial Crime Hub Analyst

Class Teacher

Manager Economic Crime Innovation – Fraud

Network Operations Centre (NOC) Engineer

Procurement Officer

School Business Manager

IT Support Engineer - Fixed Term

Club Physio

Cover Supervisor

People Operations Generalist (Hybrid, Oxford UK)

Discover Nature Ambassador

Customer Support Service Executive (maternity cover)

School SEND Lead Worker

Cover Supervisor

IT Support Engineer (6-month contract)

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