Operations Manager JD
Job Overview
We are seeking an experienced and proactive Operations Manager, who will be responsible for the efficient planning, coordination, and delivery of all transport, logistics activities and Global Depot Operations. The role ensures cost-effective routing, driver and vehicle compliance, effective backloading, and smooth day-to-day operations, including de-vanning and depot planning. You will lead the transport team, optimise fleet performance, and uphold high standards of safety, service, and operational efficiency. A Transport Managers International CPC is required.
This role is critical to ensure that transport operations run smoothly, efficiently, and in a way that meets both business objectives and customer expectations. The ideal candidate will be proactive, detail-oriented, and possess strong leadership skills, with a focus on continuous improvement and operational excellence.
Key Responsibilities
Transport Operations & Planning
- Plan and manage daily transport operations, ensuring efficient routing, optimal scheduling, and timely deliveries.
- Oversee de-vanning, backloading, and utilisation of fleet capacity, including work outside normal hours where required.
- Build and develop customer backhaul opportunities across UK and European routes.
- Ensure delivery plans align with budget, service levels, and operational targets.
Team Leadership
- Lead, motivate, and develop drivers, planners, and operatives.
- Oversee recruitment, training, performance, and driver debrief processes.
- Maintain clear communication across transport, warehouse, and customer teams.
Compliance & Safety
- Ensure full compliance with transport legislation, including driver hours, vehicle standards, and GDPR.
- Manage driver and vehicle compliance, conducting regular audits and safety checks.
- Implement and maintain robust health & safety procedures.
Fleet & Cost Management
- Oversee fleet maintenance, fuel management, and vehicle condition standards.
- Maximise vehicle utilisation through effective planning, continuous improvement, and cost-saving initiatives.
- Manage subcontractor performance, costs, KPIs, and service levels.
· Manage stock levels
Customer Service & Reporting
- Build strong working relationships with internal stakeholders and external customers.
- Resolve service issues promptly and ensure high customer satisfaction.
- Produce operational reports, KPI analysis, and budget updates (weekly/monthly).
Systems & Innovation
- Lead the use of transport management systems (TMS), telematics, and IT tools to improve planning accuracy.
- Identify and implement improvements through data, technology, and industry best practice.
Experience & Requirements
- Minimum 3 years’ experience in transport/logistics management, including supervisory responsibility.
- Strong knowledge of transport legislation, driver hours, working time regulations, and road transport compliance.
- Proficient in transport management software and Microsoft Office.
- Strong leadership, planning, and analytical skills.
Key requirements .
Experience in the Hire industry would be advantageous
· They must hold a valid Transport Managers CPC as they will be required to go on the operators Licence
· Hold a Valid FLT Licence or proof of prior training
· Hold a Driving licence
Working Conditions
· Managing a fleet of up to 20 vehicles and associated operatives
- Some travel to sites/customers may be required.
- Flexibility to work outside core hours during peak periods or urgent operational issues.
Job Types: Full-time, Permanent
Pay: £45,000.00-£50,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
