About Us:
Whiskers Veterinary Practice is a small, independent practice where our patients and their families receive high-quality care in a warm, family-run environment. Our close-knit team is passionate about animal welfare, excellent client care, and continually improving the way we work.
We pride ourselves on offering a personal alternative to the corporate approach - creating genuine relationships with our clients, providing continuity of care, and ensuring every patient and owner feels valued.
What We Offer:
- A friendly, supportive, close-knit team environment
- Active involvement in the day-to-day running and development of the practice
- The opportunity to help shape systems, processes, and client experience
- A personalised approach to veterinary care
- A well-managed diary and a steady working pace
- Respect for work-life balance and home time
- Regular team meetings and appraisals to support communication and development
- Modern facilities and excellent equipment
- A workplace where your ideas, knowledge, and contribution matter
Our Values:
At Whiskers Veterinary Practice, we believe the whole team plays an important role in supporting the health and wellbeing of our patients.
We are committed to preventative care through our Wellness Plan and encourage appropriate insurance cover to support pets and their families when unexpected situations arise.
Honesty, courage, knowledge, commitment, and teamwork guide everything we do. We believe a positive, respectful team culture creates the best experience for both our clients and patients.
The Position:
We are looking for a part-time Client Care Coordinator who is confident, organised, and passionate about delivering exceptional customer service.
This is a key role within our practice, acting as the welcoming face of Whiskers and helping to ensure our clients and patients receive outstanding care from the moment they contact us.
You will work closely with our veterinary surgeons, nurses, and wider team to provide a smooth, friendly, and efficient client journey.
Responsibilities:
- Welcome clients and their pets with warmth and professionalism
- Manage appointments, telephone enquiries, and client communications
- Provide excellent customer service and build strong client relationships
- Support the veterinary team with day-to-day administrative tasks
- Process payments and client accounts
- Maintain accurate patient records and ensure information is up to date
- Assist with practice organisation and workflow improvements
- Support the smooth running of the reception area and wider practice
- Help promote preventative healthcare options, including our Wellness Plan
- Maintain a calm, positive, and caring environment for patients, clients, and colleagues
Requirements:
We are looking for someone who:
- Has excellent communication and interpersonal skills
- Is organised, reliable, and able to prioritise effectively
- Enjoys working as part of a collaborative team
- Has a genuine love for animals and their wellbeing
- Can remain calm and professional in a busy environment
- Is confident using computer systems and learning new processes
- Has previous reception, customer service, or veterinary experience (preferred but not essential)
A passion for providing outstanding client care is essential.
The Package
- Competitive salary dependent on experience
- 33 hours per week
- Generous holiday entitlement of 6.5 weeks plus birthday leave
- Company pension scheme
- Employee discount
- Health & wellbeing programme
- Free/on-site parking
- Supportive working environment with opportunities for growth and development
Why Should You Apply?
At Whiskers, our team members are respected, appreciated, and genuinely valued.
You will have the opportunity to:
- Make a meaningful difference to clients and their pets every day
- Work in an independent practice where your contribution matters
- Be part of a supportive and passionate team
- Help shape the future of a growing veterinary practice
- Enjoy a workplace that values wellbeing, teamwork, and quality care
We look forward to hearing from you!
Work Location: In person
Pay: £20,592.00-£21,000.00 per year
Benefits:
- Bereavement leave
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
Work Location: In person
