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Police Community Support Officer - Inner London

British Transport Police -
London

Quick apply

Job details

£28,486.92 a year

Benefits

Annual leave
Company pension

Qualifications

Customer service
Communication skills

Full job description

Job Introduction

Police Community Support Officer (PCSO)

Make a difference where it matters most

Join British Transport Police (BTP) as a Police Community Support Officer and play a vital role in keeping millions of passengers and staff safe across the UK rail network.

Superintendent David Rams explains:
“Our PCSOs are an integral part of British Transport Police. They carry out vital work across the railway network to keep passengers and staff safe, delivering an exceptional service to our communities across England and Wales.”

About the Role

As a PCSO with BTP, you will protect and serve the railway environment, helping to reduce disruption, prevent crime, and improve public confidence.

This is a unique and varied role where no two days are the same. You will:

Conduct visible patrols across stations and the rail network
Support victims and provide reassurance to the public
Assist with minor investigations and intelligence gathering
Help manage security threats and incidents
Build strong relationships within communities and partner organisations
Support Police Officers in operational policing activity

Unlike many Home Office forces, BTP PCSOs are trained and equipped with handcuffs, giving you an enhanced role within operational policing.

What We’re Looking For

We are seeking individuals who:

Are resilient and calm under pressure
Demonstrate excellent customer service skills
Have strong communication and interpersonal ability
Are passionate about supporting communities and building trust
Can work effectively as part of a team

You must be prepared to work shifts, including weekends and bank holidays.

Locations

We are recruiting PCSOs within B Division, including locations such as:

Stratford, Kings Cross, Liverpool Street, Waterloo, Euston and other stations across the network.

What You’ll Get in Return

Salary: £28,486.92 per year
£4,613.61 London allowance
Shift allowance up to 20 percent (minimum 15 percent after training)
28 days annual leave, rising to 30 with service
Travel benefits
Access to internal progression opportunities, including routes to become a Police Officer
Ongoing learning and development through in-house talent and development teams
Defined contribution pension scheme (administered by Royal London)

Eligibility

You will not be eligible to apply if:

You have been unsuccessful at interview within the last 3 months for a BTP PCSO role
You have been unsuccessful in application or online testing within the last 3 months for PCSO, Police Officer or Special Constable roles
You have failed BTP vetting within the last 12 months
You have received a custodial or suspended sentence
You have been dismissed from a police force or are under investigation
You have a current CCJ, unmanaged IVA or unresolved bankruptcy
You do not have the right to work in the UK
You have not lived continuously in the UK for the past 3 years
You have tattoos considered offensive (visible tattoos assessed case by case)

All cautions, convictions and police involvement must be declared but will be assessed individually.

Application Process

To apply, complete the online application form.

As part of the process, you will complete a Situational Judgement Test (SJT). If unsuccessful, you can reapply in 3 months.

We encourage you to attend a Recruitment Q&A session before applying to better understand the role.

This is an ongoing campaign. Successful applicants will be placed in a 12-month candidate pool and considered for vacancies as they arise.

Inclusion and Diversity

BTP is committed to building a workforce where everyone feels they belong.

We welcome applications from people of all backgrounds, identities and lived experiences. Diversity strengthens our teams and enhances our ability to serve the public.

If you require reasonable adjustments at any stage, please let us know. We are here to support you.

A Note on AI

AI can help structure your application, but we want to hear from you.

Your real experiences, motivation and authenticity are what matter most.

Need Help?

If you have any questions about the role, your eligibility, or the application process, contact:

[email protected]

All enquiries will be treated in confidence.

Join British Transport Police and help keep the railway safe every day

Quick apply

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