it support technician Work, Jobs in silchester, ham (with Salaries)

First Line Support
Southern Communications Group —Dummer
- £22,568.00 - £26,436.80 a year
- Full-time
- IT
- Communication skills
- Free parking
- Employee assistance programme
Entry Level IT
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £22,568.00 - £26,436.80 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
- Free parking
- Employee assistance programme
Quick apply
IT Field Support Technician - T2 / Second Line
Concero UK —Fleet
- £28,000 - £34,000 a year
- Full-time
- Windows
- Analysis skills
- Travel
- Free parking
- Annual leave
Quick apply
IT Support Technician (SETSU) (SEROCU)
Thames Valley Police —Reading
- £29,501 a year
- Full-time
- Customer service
- IT
- Annual leave
2d
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
First Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £22,568.00 - £26,436.80 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
- Free parking
- Employee assistance programme
Quick apply
IT Support Technician
OneTouchServices —Bagshot
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- In-person
Quick apply
2d
Apprentice IT Service Desk Support Technician
SNG (Sovereign Network Group) —Basingstoke
- £15,680 a year
- Full-time
- Customer service
- Computer networking
- IT
7d
IT Support Engineer - Fixed Term
Astroscale —Didcot
- £30,000 - £50,000 a year
- Hybrid work
- Azure
- Management
- Windows
- Life insurance
- Sick pay
IT Support Engineer
Wireless Logic mdex GmbH —Reading
- Hybrid work
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
3d
Senior IT Technician
Learning Partners —Guildford
- £31,481 - £33,764 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
10d
IT Support Assistant
Accent Catering Services Ltd —Staines-upon-Thames
- £30,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Customer service
- Free parking
- Employee assistance programme
Quick apply
7d
IT Support - Trainee
ramsac —Guildford
- £26,000 - £27,000 a year
- Hybrid work
- Azure
- Customer service
- Microsoft Office
Quick apply
4d
IT Support Technician
Wentworth Club —Virginia Water
- Full-time
- Microsoft Outlook
- SharePoint
Quick apply
10d
Technology Support Officer
Wokingham Borough Council —Wokingham
- £31,537 - £35,413 a year
- Full-time
- Annual leave
- Employee assistance programme
4d
IT Support Engineer
Astroscale —Didcot
- £30,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Windows
- Life insurance
- Sick pay
7d
Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £26,000 - £32,000 a year
- Full-time
- Software troubleshooting
- Driving
- IT
- Free parking
- Employee assistance programme
Quick apply
3rd Line Support Engineer
Wey Computing Solutions Limited —Send
- £30,000 - £42,000 a year
- Full-time
- Azure
- Windows
- Maths
- Free parking
- Employee discount
Quick apply
8d
OT Systems Administrator Specialist - Laboratory Systems
Lonza —Slough
- Full-time
- Windows
- No degree
- Travel
- Relocation assistance
Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off
Codestone —Basingstoke
- Weekend availability
- Hybrid work
- Management
- Customer service
- Windows
9d

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First Line Support

Southern Communications Group
Dummer

Apply Now

Job details

Full-time
£22,568.00 - £26,436.80 a year

Benefits

Free parking
Company pension
Canteen
Discounted gym membership
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

IT support
IT
Communication skills

Full job description

Location: Dummer, Basingstoke

Salary: £22,568 – £26,436.80

The successful candidate will be providing first line IT support to internal users across SCG, acting as the initial point of contact for all IT related queries and issues.

Responsibilities:

Providing first-line IT support to internal users, acting as the first point of contact for IT queries, issues, and requests.

Logging, categorising, and prioritising tickets accurately according to defined processes.
Resolving first-line issues where possible, escalating to Second Line Service Desk or other teams when required.

Supporting the wider Service Desk team in ensuring the Service Desk operation is fit-for-business and delivers high-quality support.

Assisting with end-user computing activities including endpoint protection, software deployment, patch management, and identity and access administration.

Contributing to user training and support activities to help users utilise IT systems effectively.

Supporting asset management processes and contributing to end-user documentation.
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software.
Assisting with software deployment activities, rolling out EUC software to users and supporting EUC patch management activities.
Supporting identity and access administration activities in compliance with defined IAM policies, such as password resets and account provisioning.
Staying informed about SLA targets and working to achieve them.

Skills & Experience:

Good communication skills, with the ability to communicate technical subjects in non-technical ways to users.

A customer-focused approach with a commitment to delivering excellent service.

A foundational understanding of IT support principles and common end-user computing technologies.

The ability to follow documented processes and procedures accurately.

Strong problem-solving skills and an ability to diagnose common IT issues.

A willingness to learn and develop technical skills.

The ability to work effectively as part of a team.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Apply Now

Refine Your Search

it support technician jobs in silchester, ham

First Line Support

Entry Level IT

IT Field Support Technician - T2 / Second Line

IT Support Technician (SETSU) (SEROCU)

Service Desk Analyst

First Line Support

IT Support Technician

Apprentice IT Service Desk Support Technician

IT Support Engineer - Fixed Term

IT Support Engineer

Senior IT Technician

IT Support Assistant

IT Support - Trainee

IT Support Technician

Technology Support Officer

IT Support Engineer

Second Line Support

3rd Line Support Engineer

OT Systems Administrator Specialist - Laboratory Systems

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

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