Company Profile
Total IT is an award-winning technology services and systems integration business founded in 2006, with offices in Bedford, London, and Dubai. We operate at the intersection of IT, cyber security, networks, and smart building technology, supporting some of the largest and most complex commercial buildings in the United Kingdom, alongside a growing portfolio of international clients.
Description
You will work as part of a team in Bedford to deliver protection and monitoring of IT systems. Be an important point of contact and support to Total IT customers through investigation of attacks and threats, delivery of a protection service by monitoring both in a reactive and proactive manner, creation of documentation and handouts to advise users of best practice, investigation of issues and threat management, and act as technical advisory to other team members.
Assist in investigations and escalations of security violations, attempts to gain unauthorised access, virus infections that may affect the network or other events affecting security.
Roll out security platforms to customers to ensure machines are up to date and protected.
Experience:
Previous experience worked in a cyber security role. Experience with cyber incidents and monitoring tools such as SIEM are desirable. CompTIA Security+ desirable. Experience in incident triaging and response and Microsoft security stack (XDR, Defender for Cloud, Defender for Endpoint).
Technical Skills Required:
- Knowledge of Office 365
- Accurately, impartially and concisely records and reports the appropriate information, including the ability to write reports (within a structure or template provided).
- Experience of vulnerability scanning tools
- Networking experience, i.e. patching and basic understanding of TCP/IP
- Strong attention to detail and presentation skills
- Demonstrate initiative and ownership of tasks and projects. Ability to prioritise, coordinate and complete tasks to meet deadlines
- Basic knowledge of threats, vulnerabilities, prevention techniques and counter measures
- Basic knowledge of log analysis, forensic investigations and troubleshooting
- Desirable qualifications: CEH, ISC2 CC, ISC2 SSCP, MS SC-200, MS SC-900
- Strong analytical skills and the ability to correlate events
The Candidate
What we are looking for is a broad IT experience with a basic understanding of technologies and processes for protective monitoring and vulnerability management, analytical approach to problem solving, good knowledge of IT and an understanding of Cyber Defence. Excellent communication skills and willingness to learn new skills is a key requirement for this role.
- Configuration and monitoring of security technologies including Anti-Virus, Email and Web filtering
- An understanding and experience in IT support
- The ability to input data accurately and follow a job to completion
- A great customer facing attitude
- Security information & event management and log analysis
- Maintain an up to date understanding of the current threat landscape
- Manage the IT Security ticket queue, taking ownership of tickets that are assigned to the Security team and managing through to resolution in line with ITIL, meeting SLA's and working with the IT team(s) as necessary.
Company benefits:
30 Days annual leave plus 1 day, 2 weeks either side of your Birthday
Great working environment within a friendly team
Private healthcare including 24-hour GP access
Mental health & wellbeing programmes
Audio, optical & dental cover
Up to 10 days of relevant training per year
A tailored professional and personal development plan
High performance computers for all employees
Friendly, supportive, and professional working environment
Interview Process:
Stage 1: Telephone screening (10–15 minutes)
Stage 2: Teams interview with Cyber Security Manager
Stage 3: Face-to-face interview with Cyber Security Manager & HR & Compliance Manager
Stage 4: Offer discussion with HR Manager
Final Stage: Offer letter and agreed start date — welcome to Total IT
Why work at Total IT
A recent team survey gives you an insight into the work life here at Total IT:
"Great people", "The atmosphere makes me want to come into work each day!"
Joining us on a technical role, expect a warm welcome, and to be treated fairly and professionally with top-up training to help you meet your own goals.
Pay: £26,500.00-£28,000.00 per year
Benefits:
- Company events
- Free parking
- Health & wellbeing programme
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
Work Location: In person
