Call centre agent Work, Jobs in Silvertown (with Salaries)

Call Centre Manager
Good Life —Orpington
- £50,000 a year
- Full-time
- Management
- Customer service
- English
- Employee discount
Quick apply
Contact Centre Agent (Nights)
Pinnacle Group —Chelmsford
- £22,285.69 a year
- Night shift
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Agent
Mr Lender —Loughton
- Full-time
- Customer service
- Computer literacy
- Administrative experience
- Free parking
- Annual leave
Quick apply
8d
Call Centre Operator
IIQAF —London
- £25 - £30 an hour
- Weekend availability
- CRM software
- Hospitality
- Spanish
Quick apply
Weekend Contact Centre Agent
Pinnacle Group —Chelmsford
- £12.21 an hour
- Weekend availability
- Customer service
- Communication skills
- Annual leave
- Sick pay
Quick apply
Contact Centre Agent (Evenings and Weekends)
Pinnacle Group —Chelmsford
- £12.71 an hour
- Temporary
- Customer service
- Communication skills
- Employee discount
Quick apply
7d
Reservations Agent
Motel One —London
- Full-time
- English
- Hotel
- Hotel experience
Quick apply
Call Centre Agent
Expert Law —London
- £24,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
Front Desk Agent
4C Group —London
- Full-time
- Hotel
- Hotel experience
- Employee discount
Quick apply
Customer Service Executive
The Gym Group —Clapham Junction
- £28,579.12 a year
- Full-time
- Hybrid work
- Communication skills
Contact Centre Agent
Stellantis Financial Services —Redhill
- £24,784.50 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
- Work from home
Quick apply
Outbound Call Centre Operator
Love Teeth Dental —Stonecot
- From £13 an hour
- Full-time
- CRM software
- Salesforce
- Organisational skills
- Employee discount
Quick apply
7d
Sales & Customer Service Representative
Antrova Insights Limited —Hayes
- Part-time
- Customer service
- No experience needed
- Driving
- Free parking
- Flexible schedule
Quick apply
3d
Supervisor- Contact Centre
vServices —London
- Analysis skills
- Team management
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —London
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Customer Service Agent - Travel Insurance
Cover-More —Uxbridge
- £25,000 a year
- Weekend availability
- Sales
- Customer service
- Travel
Quick apply
13h
Call Centre Sales Advisor
Timepieces International —Potters Bar
- £25,000 - £32,000 a year
- 12 hour shift
- CRM software
- Salesforce
- No experience needed
- Free parking
- Store discount
Quick apply
3d
Customer Operations Specialist
Lendable —Chatham
- Full-time
- Heavy lifting
- Customer service
- Machine learning
- Employee discount
- Referral programme
HVAC Internal Sales Agent
Andrews Sykes Group PLC —South East London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Referral programme
Team Leader Devitt
Gallagher —Romford
- Monday to Friday
- Management
- Continuous improvement
- Employee stock purchase plan
- Life insurance

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call centre agent jobs near silvertown

Call Centre Manager

Good Life
Orpington

Quick apply

Job details

Permanent | Full-time
£50,000 a year

Benefits

Casual dress
Discounted or free food
Company pension
Company events
Employee discount

Qualifications

Management
Multilingual
Customer service
English
Supervising experience
Team management
Leadership

Full job description

Call Centre Manager

GoodLife+ is a dynamic, fast-growing subscription-based prize draw entertainment company offering everyday excitement through prizes such as cash, luxury cars, holidays and technology, alongside access to thousands of rewards, cinema tickets and exclusive content.

The Call Centre Manager leads our customer support and sales team in a fast-paced environment. The role drives performance against clear targets, optimises conversion and retention, manages productivity and ensures a consistently strong customer experience.

This role is accountable for delivering team sales and retention targets, and for using data and performance management to hit operational and commercial KPIs across our UK and South African customer support operations.

Success is measured through performance data, sales outcomes and operational efficiency.

Key ResponsibilitiesTeam Management & Leadership

Lead, manage and motivate call centre agents to deliver consistently strong performance against defined targets

Set clear expectations for productivity, sales performance, and service standards

Conduct regular performance reviews, coaching sessions, and call listening to improve individual and team outcomes

Hold team members accountable for meeting KPIs and performance standards

Support recruitment, onboarding and structured training of new agents

Build a performance-driven culture focused on results, accountability and continuous improvement

Take ownership of team structure, including hiring, performance management, and exiting underperformance where required

Sales Performance & Target Delivery

Own delivery of team sales, retention and revenue targets

Drive sales, retention and upgrade performance across all customer interactions

Ensure agents actively identify and convert opportunities during inbound and outbound contacts

Monitor conversion rates, revenue per agent and sales quality on a daily and weekly basis

Implement structured coaching to improve objection handling, closing rates and customer engagement

Work closely with Marketing and CRM teams to maximise campaign effectiveness and commercial outcomes

Manage performance against clearly defined sales and retention KPIs, taking corrective action when targets are not being met

Operational Oversight

Manage daily call centre operations across both office-based and remote teams in the UK and South Africa

Ensure staffing levels, scheduling and coverage align with demand and business priorities

Monitor key performance indicators, including:

◦ Sales conversion rate

◦ Revenue per agent

◦ Retention rate

◦ Call volumes

◦ Customer satisfaction

◦ Response times

Identify underperformance quickly and implement corrective action

Resolve escalated customer issues or complaints efficiently

Maintain clear ownership of operational performance and cost efficiency across the function

Performance Monitoring & Data Management

Use performance data to manage the operation proactively

Analyse trends in customer behaviour, sales performance and productivity

Produce regular reporting on operational and commercial performance

Identify performance gaps and implement targeted improvement plans

Drive continuous improvement in efficiency, conversion and customer outcomes

Own performance dashboards and ensure decisions are driven by data rather than assumptions

Decision-Making Authority

Authority to recruit, manage performance, and exit team members in line with company policy

Responsibility for delivering operational and commercial performance targets

Authority to implement process, staffing, and workflow changes to improve performance

Ownership of day-to-day operational decisions across the call centre function

What We Offer

Competitive salary of £50,000–£60,000 per year, up to £70,000 OTE

Performance bonus and commission pay

31 days holiday per year, including Bank Holidays

Working hours Monday to Friday, 8:30am–5:30pm, with an early 5:00pm finish on Fridays

Company pension

Multiple company events each year and regular team rewards

Additional company benefits including cinema tickets and discounts

Job Types: Full-time, Permanent

Pay: £50,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Discounted or free food

Experience:

Team management: 2 years (required)
Customer Service: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

call centre agent jobs in silvertown

Call Centre Manager

Contact Centre Agent (Nights)

Customer Service Agent

Call Centre Operator

Weekend Contact Centre Agent

Contact Centre Agent (Evenings and Weekends)

Reservations Agent

Call Centre Agent

Front Desk Agent

Customer Service Executive

Contact Centre Agent

Outbound Call Centre Operator

Sales & Customer Service Representative

Supervisor- Contact Centre

JUNIOR SALES CONSULTANT

Customer Service Agent - Travel Insurance

Call Centre Sales Advisor

Customer Operations Specialist

HVAC Internal Sales Agent

Team Leader Devitt

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