Service technician Work, Jobs in Snetterton, Eng (with Salaries)

IT Support Technician
West View IT Limited —Stowmarket
- £27,000 - £30,000 a year
- Full-time
- IT
- In-person
- Communication skills
Quick apply
Field Service Technician
Wyma Engineering —Snetterton
- Full-time
- Hybrid work
- English
- Travel
- Welding
Quick apply
Service Technician
Vindis Group —Fakenham
- Customer service
- Driving
- Employee assistance programme
- Employee discount
Pest Control Technician
OCS Group —Norwich
- Overtime
- Customer service
Quick apply
4d
Repair Technician
Fluke —Norwich
- Microsoft Excel
- Microsoft Office
- Communication skills
Panel Technician
Nova Automotive Group —Norwich
- From £40,000 a year
- Full-time
- Customer service
- Driving
- Data entry
- Free parking
Quick apply
6d
Mobile Technician Level 2 or 3 - Norwich
cinch —Norwich
- Up to £42,000 a year
- Monday to Friday
- Employee assistance programme
Quick apply
6d
Pest Control Technician / Trainee (Full Training Provided) – APC Pest Control
APC Pest Control —Norwich
- £31,720 - £40,000 a year
- Full-time
- Hybrid work
- Maintenance
- Travel
- Construction
- Annual leave
Quick apply
5d
Technical Training Instructor
KLM UK Engineering —Norwich
- £44,297 a year
- Full-time
- Engineering
- English
- In-person
- Free parking
- Employee discount
Quick apply
10d
Crime Scene Investigation (CSI) Technician
Thames Valley Police —Loddon
- £27,449 a year
- Full-time
- Annual leave
- Employee discount
4d
Trainee Dispenser
Boots —Fakenham
- £156 a month
- Weekend availability
- No experience needed
- IT
- Employee assistance programme
- Employee discount
5h
Vehicle Technician
HiQ Tyres and Autocare —Bury St. Edmunds
- Full-time
- Maintenance
- Employee discount
- Referral programme
Quick apply
12d
Vehicle Technician
Thurlow Nunn —Norwich
- £34,545.36 a year
- Full-time
- Communication skills
7d
General Builder Supervisor
Havebury Homes —Bury St. Edmunds
- £44,063 a year
- Full-time
- Hybrid work
- Management
- Maintenance
- Supervising experience
- Annual leave
Quick apply
11d
Groundscare Service Technician
Thurlow Nunn Standen —Kennett
- £34,000 - £39,000 a year
- Full-time
- Sick pay
Technician - Property Care
Rentokil Initial Group —Bury St. Edmunds
- £26,655 a year
- Overtime
- Customer service
- Driving
- Communication skills
- Relocation assistance
- Annual leave
Quick apply
Electrical Technician
G Sides Electrical Ltd —Downham Market
- £27,000 - £37,000 a year
- Full-time
- Customer service
- Electrical experience
- Power tools
- Free parking
Quick apply
4d
Practice Medicines Manager
PrimaryCareCareers —Norwich
6d
Senior Structural Technician
Kier Group —Wymondham
- Full-time
- AutoCAD
- Civil engineering
- Engineering
Soil Technician
Ensign-Bickford Industries, Inc. —Swaffham
- Full-time
- Heavy lifting
- No experience needed
- English

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IT Support Technician

West View IT Limited
Stowmarket

Quick apply

Job details

Permanent | Full-time
£27,000 - £30,000 a year

Benefits

Company pension
Company events

Qualifications

MCSA
Driving Licence
Operating systems
MCP
MCSE
ITIL
IT support
IT
Cybersecurity
Communication skills
Help desk

Full job description

Job Overview

Our team's primary objective is to become “The IT Company you don't need to call” by ensuring our clients are exceptionally happy. The role of the IT Support Technician is crucial in achieving this goal.

The IT support technician handles IT support tickets from our clients, performs proactive tasks to ensure the smooth running our client's Technologies, and applies best practises to our IT delivery.

Client enquiries

Answer client enquiries via the phone and email.
Utilise the ticketing system to manage and resolve helpdesk tickets and service requests efficiently.
Investigate and resolve escalated helpdesk tickets in a timely and efficient manner.
Take ownership of escalated support tickets, ensuring prompt diagnosis and resolution.
Break down complex tickets into individual issues to ensure accurate tracking and efficient resolution.
Monitor ticket progress to ensure timely updates and prevent tickets from becoming stagnant.
Accurately record and track all work activities within the ticketing system.

Remote Monitoring and Management (RMM) systems

Review the RMM dashboard and apply remediation actions as indicated by internal processes
Monitor and execute scheduled and automated maintenance tasks as defined by internal procedures.

Customer service

Collaborate with clients to recommend and implement best practices that enhance performance and security
Communicate to the client the status of their enquiry throughout the process, and notify them of any changes or outages related to their issue
Provide remote maintenance and support for hardware systems, ensuring optimal performance and reliability.

General

Maintain and update client documentation to ensure accuracy, accessibility, and consistency.
Continuously monitor IT systems to ensure performance, availability, and security.
Maintain accurate records and manage workloads using clients’ PSA systems in line with their processes.
Follow Standard Operating Procedures (SOPs) for daily/weekly recurring tasks
Follow our Security Procedures at all times
Identify, communicate, and mitigate potential risks to West View It and our clients’ businesses
Identify opportunities for improvement and make constructive suggestions for change

· Contribute to the process of innovative change effectively

Undertake other duties as required

Skills and Attributes

Demonstrates a genuine enthusiasm for problem-solving and overcoming technical challenges.
Excellent communication skills, with a strong emphasis on active listening and clear, professional interaction.
Advanced understanding of support tools, techniques, and how technology is used to provide services
Advanced understanding of Microsoft 365 as our primary client platform
Advanced understanding of operating systems, business applications, printing systems, and network systems
Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing Client Experience
Advanced knowledge of IT Applications, Software & Hardware
Great Communications skills, founded in being a good listener
A deep desire to deliver an amazing Client Experience
Full UK Drivers license
The ability to keep up with & adapt to the fast-paced IT world

Nice to Have

Experience using a Ticketing system / RMM Tool and PSA software
Experience providing support via remote tools
Experience handling Technical Service Tickets
Advanced understanding of the CIS Controls
Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

For someone looking to progress their role as we grow as an organisation.

Job Types: Full-time, Permanent

Pay: £27,000.00-£30,000.00 per year

Benefits:

Company events
Company pension

Experience:

IT Support: 4 years (required)

Work authorisation:

United Kingdom (required)

Location:

Stowmarket IP14 1HA (preferred)

Work Location: In person

Quick apply

Refine Your Search

service technician jobs in snetterton, eng

IT Support Technician

Field Service Technician

Service Technician

Pest Control Technician

Repair Technician

Panel Technician

Mobile Technician Level 2 or 3 - Norwich

Pest Control Technician / Trainee (Full Training Provided) – APC Pest Control

Technical Training Instructor

Crime Scene Investigation (CSI) Technician

Trainee Dispenser

Vehicle Technician

Vehicle Technician

General Builder Supervisor

Groundscare Service Technician

Technician - Property Care

Electrical Technician

Practice Medicines Manager

Senior Structural Technician

Soil Technician

I want to receive the latest job alerts for service technician in snetterton, eng

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