Job Summary
We are seeking a highly organised and detail-oriented E-Commerce Administrator to join our dynamic team. The successful candidate will be responsible for managing online sales platforms, maintaining accurate product listings, and supporting sales administration activities. This role offers an excellent opportunity for individuals with strong computer literacy and organisational skills to contribute to the growth of our e-commerce operations. The position is paid and suitable for applicants with relevant administrative experience and excellent communication skills.
Responsibilities
- Manage and update product listings across various online platforms, ensuring accuracy and consistency.
- Oversee sales administration tasks, including processing orders, invoicing, and customer enquiries.
- Utilise CRM software to track customer interactions, sales data, and optimise client relationships.
- Maintain organised records using Microsoft Excel, Word, PowerPoint, and Outlook.
- Collaborate with the marketing team to create engaging content and promotional materials.
- Provide exceptional customer service by responding promptly to online queries and resolving issues efficiently.
- Support IT-related tasks such as troubleshooting basic software problems and ensuring system functionality.
- Assist with inventory management by coordinating stock levels and updating relevant databases.
- Ensure compliance with organisational policies and maintain high standards of data security.
Requirements
- Proven experience in sales administration or a similar administrative role.
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and CRM software.
- Strong computer skills with the ability to adapt to new programmes such as Sage or specialised e-commerce platforms.
- Excellent organisational skills with the ability to prioritise tasks effectively.
- Outstanding communication skills in English, both written and verbal.
- Demonstrable IT literacy and familiarity with computer literacy tools.
- Experience in customer service roles is desirable.
- Strong time management skills with the ability to meet deadlines consistently.
- Previous experience in e-commerce or online sales is advantageous but not essential. This role offers a stimulating environment for motivated individuals eager to develop their career within e-commerce administration while contributing significantly to our business success.
Pay: £31,000.00 per year
Benefits:
Work Location: Hybrid remote in Bury St. Edmunds IP28 7DE
