customer support scheduler Work, Jobs in solihull, wmd (with Salaries)

Customer Support Scheduler
Arcus FM —Redditch
- £26,758 a year
- Full-time
Quick apply
1d
Scheduler
ISS Facility Services —Birmingham
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
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Reinstatement Scheduler
Doocey Group —Birmingham
- Full-time
- English
- Microsoft Office
- Administrative experience
Senior Scheduler
Equans —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
Service Scheduler
Spillard Safety Systems Ltd —Wolverhampton
- Up to £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
15h
Intake Team Lead
McCain Foods Limited —Wombourne
- Full-time
- Continuous improvement
- Organisational skills
- Leadership
AI Data Engineer
Capgemini —Birmingham
- Hybrid work
- SQL
- AWS
- AI
Multi Skilled Tradesperson x 3
BDHT / Bromsgrove District Housing Trust —Bromsgrove
- £37,960.52 a year
- Full-time
- Carpentry
- Plumbing
- Automotive diagnostics
- Free parking
- Annual leave
4d
Production Planner
Trueline Products Ltd —Kidderminster
- £32,000 - £38,000 a year
- Full-time
- Microsoft Excel
- CAD
- Engineering
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Lead Engineer
Mitie —Walsall Wood
- Full-time
- Customer service
- Communication skills
Fire & Security Lead Engineer
Mitie —Dudley
- Full-time
- Mentoring
- Organisational skills
- Communication skills

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Customer Support Scheduler

Arcus FM -
Redditch

Quick apply

Job details

Full-time
£26,758 a year
1 day ago

Benefits

Company pension

Full job description

Are you looking for an employer who is big on career development?

Do you want to work in a fast paced environment?

Do you enjoy communicating with various stakeholders?

If yes, then read on...

We are now seeking a Customer Support Scheduler to join us.

You will be working within our Central Operations Planning team; you will be playing a critical role within Arcus. You will receive work orders from the helpdesk, where you will schedule engineers through our Aeromark scheduling system. You will be liaising with our field-based engineers and stores, ensuring you plan accordingly to the store requirements and engineer’s location and availability. You will need to have proactive and problem-solving approach as you could be dealing with a power cut which requires an engineer within 2 hours, or it could be reactive maintenance work where you will need to schedule an engineer within 720 hours. You will be working to set SLAs and KPIs, therefore, it is essential you are SLA/KPI driven. You will be resilient, tenacious and confident when dealing with Engineers who pushback regarding the jobs you are advising, therefore, requiring a persuasive manner to ensure you book the correct engineer to the right job.

Your key stakeholders will be the Field Operations Managers, Managing Engineers and Helpdesk colleagues. Your new team will consist of Planners, Senior Planners, Team Manager and Operations Manager.

This is a 40-hour per week working 7am – 7pm across 7 days, as flexibility is required for this role.

For this role you could be from any scheduling/planning any industry and sector. What is key you are confident with using computer systems, have a willingness to learn.

In return for your hard work we would offer you:

Salary: £26,758 per annum
4% bonus, subject to achievement of targets
25 days annual leave + Bank Holidays.
Group personal pension scheme of matched contributions between 5% and 6%
Life Assurance
Funded Training Sponsorship Scheme
Discounts, vouchers, and financial aid programs

At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation

To be considered for this position please submit your application via the 'apply' button.

Quick apply

Refine Your Search

customer support scheduler jobs in solihull, wmd

Customer Support Scheduler

Scheduler

Reinstatement Scheduler

Senior Scheduler

Service Scheduler

Intake Team Lead

AI Data Engineer

Multi Skilled Tradesperson x 3

Production Planner

Lead Engineer

Fire & Security Lead Engineer

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