Head of branch support Work, Jobs in Solihull, Wmd (with Salaries)

Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
5d
Funeral Arranger/Administrator
C.Bastock Ltd —Birmingham
- £27,000 - £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Sick pay
Quick apply
Head of Pricing
REXEL —Solihull
- Full-time
- Hybrid work
- Business development
- Annual leave
- Employee discount
Quick apply
7d
Chef de Partie
Bulls Head, Earlswood —Solihull
- Full-time
- Kitchen experience
- Free parking
- Annual leave
Quick apply
2d
Breakfast Chef
Bulls Head, Earlswood —Solihull
- Full-time
- Cooking
- Free parking
- Annual leave
Quick apply
Food & Beverage Assistant
Bulls Head, Earlswood —Solihull
- Part-time
- IT
- Restaurant experience
- Annual leave
- Employee assistance programme
Quick apply
10d
People Operations Manager
Brightstar Hospitality Management —Birmingham
- Weekend availability
- Hospitality
- Microsoft Office
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
1d
Category Manager
BSS —Coventry
- Full-time
- Microsoft Excel
- Analysis skills
- Plumbing
1d
Conference and Events Operations Manager
Aloft Birmingham & Eastside Rooms Conference Centre —Birmingham
- Up to £48,000 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
11d
Business Development Manager
Tattu Birmingham —Birmingham
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
Retail Sales Associate
Limegreen Marketing —Birmingham
- £13.50 - £14.95 an hour
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
Procurement Manager - GNFR
AAH Pharmaceuticals —Warwick
- Microsoft Powerpoint
- Communication skills
- Negotiation
- Employee assistance programme
- Sick pay
Engineering Manager
AAH Pharmaceuticals —Birmingham
- Engineering
- Maintenance
- Bachelor's degree
- Employee assistance programme
- Sick pay
Branch Manager
ACORN INDUSTRIAL SERVICES —Oldbury
- 8 hour shift
- Microsoft Outlook
- Management
- Sales
8d
Property Manager
LRG —Kidderminster
- £29,000 a year
- Monday to Friday
- Organisational skills
- Communication skills
- Time management
- Employee discount
Quick apply
22h
Legal, Corporate Governance, Executive Director, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Management
- Public speaking
- Presentation skills
- Employee assistance programme
5d
Customer Service Advisor - 12 Month Fixed Term Contract
West Brom —West Bromwich
- £24,923 a year
- Full-time
- Customer service
- Employee discount
Financial Planning and Analysis Manager
BSS —Coventry
- Full-time
- Communication skills
9h
Wedding, Banqueting & Social Events Executive
Kew Green Hotels - Commercial Hub —Rugby
- £27,000 a year
- Full-time
- Sales
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
6d
Chef de Partie
Mercure Birmingham West Hotel —West Bromwich
- £12.83 an hour
- Full-time
- Cooking
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
12d

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Head of Branch Support

Helping Hands -
Alcester

Quick apply

Job details

Up to £75,000 a year
5 days ago

Qualifications

Customer service
Leadership
Communication skills

Full job description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

At Helping Hands, kindness is our foundation. From our first kitchen-table beginnings to the thousands-strong team we are today, we're united by one belief: everyone deserves to live well in the place they call home.

As we continue to grow and evolve our services, we're looking for an exceptional leader to shape and develop one of the most important functions in our business. If you're passionate about delivering outstanding customer experiences, leading high-performing teams, and creating operational excellence at scale, there's a place for you here.

Location: Alcester/Hybrid
Salary: Up to £75,000 + car allowance

This is a pivotal senior leadership role at the heart of Helping Hands' operations.

As our Head of Branch Support, you'll lead and develop a best-in-class centre of excellence that supports our branch teams, carers, customers and families across both our Visiting Care and Live-in Care services. You'll be responsible for shaping how specialist support is delivered, ensuring every touchpoint reflects the high standards of care, service and communication that Helping Hands is known for.

This is not simply a customer service leadership role.

This is an opportunity to influence strategy, drive operational excellence, lead transformation, and create exceptional experiences for customers, carers and colleagues across a complex, nationwide organisation.

What You'll Be Doing

Leading and developing our Branch Support, Carer Services and Out of Hours teams
Creating a centre of excellence that delivers outstanding support to branch teams, carers, customers and families
Driving exceptional customer experiences across all key service touchpoints
Shaping and delivering a long-term workforce strategy to support the growth of our Live-in Care service
Partnering with senior leaders to influence operational priorities and business performance
Using customer insights, service data and market trends to identify opportunities for improvement
Driving continuous improvement initiatives that enhance service quality, efficiency and customer satisfaction
Ensuring safeguarding, compliance and regulatory standards are consistently upheld across all teams
Leveraging technology, automation and innovation to improve service delivery and operational effectiveness
Supporting the commercial growth of our Live-in Care programme and ensuring delivery against budget and forecast targets
Leading, coaching and developing a team of approximately 40 colleagues, creating a culture of accountability, engagement and excellence

What We're Looking For

We're looking for an inspiring senior leader who combines strategic thinking with a strong delivery focus and a genuine passion for customer care.

You'll bring:

Significant experience leading customer-focused operational support functions
A proven ability to deliver exceptional service for both internal and external customers
Strong commercial awareness and business acumen
Experience influencing senior stakeholders and building effective cross-functional relationships
Outstanding communication and leadership skills
A track record of driving operational improvement and delivering measurable results
A data-driven approach to decision making and performance management
The ability to thrive in a fast-paced, evolving environment
Resilience, adaptability and a solutions-focused mindset

Desirable

Experience leading organisational change and transformation initiatives
Experience within the care sector, healthcare or a regulated environment
Knowledge of safeguarding, compliance and regulatory requirements
Experience working across organisations of varying sizes and sectors

Why Helping Hands

We're a purpose-led organisation, but we're also a growing, ambitious business with exciting plans for the future.

This is your opportunity to:

Shape a critical function that directly impacts customers, families, carers and colleagues nationwide
Lead a highly visible team at the centre of our operations
Influence business strategy and drive meaningful change
Create exceptional experiences that support our purpose of helping people live well
Join an organisation where care, collaboration and continuous improvement are valued every day

At Helping Hands, we’re committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.

Quick apply

Refine Your Search

head of branch support jobs in solihull, wmd

Head of Branch Support

Funeral Arranger/Administrator

Head of Pricing

Chef de Partie

Breakfast Chef

Food & Beverage Assistant

People Operations Manager

Category Manager

Conference and Events Operations Manager

Business Development Manager

Retail Sales Associate

Procurement Manager - GNFR

Engineering Manager

Branch Manager

Property Manager

Legal, Corporate Governance, Executive Director, Birmingham

Customer Service Advisor - 12 Month Fixed Term Contract

Financial Planning and Analysis Manager

Wedding, Banqueting & Social Events Executive

Chef de Partie

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