1st Line Service Desk Analyst – 4-month contract – Birmingham location (UK) - £17.25 per hour (Inside IR35) - Start July 2026.
This is a customer-facing 1st Line Service Desk Analyst role, working on-site at my client’s location in Birmingham, serving as the first point of contact for their diverse user base.
I am looking for an engaging and customer-friendly candidate with a combination of excellent interpersonal and communication skills, a keen interest in IT and a willingness to learn to join an existing support team and help resolve a range of outstanding support issues whilst delivering a customer experience to be proud of.
The team has a great reputation for customer service, so someone friendly, approachable and helpful, whilst being able to perform under pressure, is important.
If you have basic IT knowledge with a strong customer service attitude but are enthusiastic, eager and able to pick things up easily, that would be an ideal starting point.
Any experience in supporting Windows 10/11 / O365 / MS Teams / MacOS / tablets or SmartPhones would be beneficial.
An example of tasks would be:
Wi-Fi and password setup
Help with printing issues
Searching for answers to queries in the knowledge base and wider resources.
Logging all calls via ServiceNow and resolving or triaging appropriately.
Key Skills/Experience:
A keen interest in IT and any previous experience in a Customer Service / Helpdesk / IT support environment will be beneficial
Knowledge of Microsoft Windows and Office 365
Excellent interpersonal and communication skills
The role is to start in July 2026 and run through to November, and we are screening candidates right now.
The site is easily accessible by bus and train, and on-site parking is also available (for a small daily charge).
If this role is of interest to you, or you may know someone who could be interested, please get in touch or forward a copy of your CV at the earliest opportunity.
Candidates must be eligible to live and work in the UK to be considered for this opportunity.
Job Type: Full-time
Pay: £16.75-£17.25 per hour
Benefits:
- Company pension
- On-site parking
Application question(s):
- Do you have previous experience working on an IT Service Desk?
- Will you be able to reliably commute (up to 1 hour) to Birmingham B15 for this job?
Work Location: In person
