It service desk analyst Work, Jobs in Solihull (with Salaries)

IT Service Desk Analyst
Secure Trust Bank —Solihull
- £28,000 - £32,000 a year
- Windows
- IT
- Financial services
- Annual leave
1st Line Service Desk Analyst
SDI —Birmingham
- £16.75 - £17.25 an hour
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
8h
ICT Support Analyst - Birmingham
Nacro —Birmingham
- £31,982 - £32,782 a year
- Full-time
- Hybrid work
1d
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
Onsite IT Support Analyst - 1st/2nd line
Tetra Tech —Birmingham
- Travel
- In-person
- Communication skills
14d
IT Analyst
SPACE VERVE LIMITED —Coventry
- £24,420.00 - £45,724.89 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- Analysis skills
- Free parking
Quick apply
10d
Service Desk Analyst
Sysco —Tamworth
- Full-time
- Bilingual
- Customer service
- English
IT Service Desk Analyst
Nationwide Platforms —Lutterworth
- £26,000 - £27,000 a year
- Customer service
- IT
- Annual leave
- Employee discount
14d
IT Support Analyst
NFP Corp —Bromsgrove
- Hybrid work
- Customer service
- Windows
- Bachelor's degree
- Annual leave
- Employee discount
Service Desk Analyst
Glide.uk —Birmingham
- £28,000 a year
- Full-time
- English
- Communication skills
Quick apply
First Line Support Analyst
HCR —Worcester
- Customer service
- Driving
- Computer networking
- Annual leave
- Gym membership
Microsoft Dynamics365 and Power Platform Support Analyst
NTT Data UK —Birmingham
- Azure
- JavaScript
- APIs
Microsoft Dynamics365 and Power Platform Support Analyst
NTT Ltd —Birmingham
- Azure
- JavaScript
- APIs
Second Line Support Analyst
HCR —Worcester
- Azure
- Microsoft Outlook
- Customer service
- Annual leave
- Gym membership
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Service Desk Analyst - Swedish Speaking
Sysco International —Tamworth
- Full-time
- Remote
- Bilingual
- Customer service
- English
Quick apply

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1st Line Service Desk Analyst
SDI —Birmingham
Logging all calls via ServiceNow and resolving or triaging appropriately. If you have basic IT knowledge with a strong customer service attitude but are…
£16.75 - £17.25 an hour
Quick apply
8h
Service Desk Analyst
PA Housing —Leicester
Has full UK driving license and access to a car for travel to sites (desirable). Can explain technical issues clearly to non-technical users.
£34,140 - £35,590 a year
3d

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IT Service Desk Analyst

Secure Trust Bank -
Solihull

Apply Now

Job details

Permanent
£28,000 - £32,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Paid volunteer time

Qualifications

Microsoft Windows Server
TCP
ITIL Certification
Driving Licence
iOS
Windows
DHCP
IT support
DNS
IT
Financial services
TCP/IP
Communication skills

Full job description

As an IT Service Desk Analyst, you’ll play a vital role in supporting colleagues across the business by delivering high‑quality technical support and managing our End User Computing estate. You’ll be at the front line of IT operations—resolving issues, fulfilling requests, monitoring systems, and ensuring our teams can work efficiently and securely.

This is a fantastic opportunity for an early‑career IT professional or someone with existing service desk experience who’s ready for their next challenge.

What You’ll Be Doing

In this varied and interesting role, you will:

Manage and prioritise IT support tickets in line with SLAs
Log all calls and actions to agreed standards
Provide technical support across our Windows, Microsoft 365 and server environments
Adhere to IT security and change control processes
Liaise with third‑party suppliers where needed
Oversee the lifecycle of End User Compute devices—from ordering and setup through to upgrades and disposal
Contribute to business and technical projects
Provide occasional remote on‑site support across STB locations
Monitor system performance and raise issues as needed
Document processes, procedures and system details
Keep up to date with emerging technologies and share your insights

You’ll work closely with a range of teams, including IT Infrastructure, IT Security, Application Support, BI, suppliers and all STB IT users.

What You’ll Bring

We’re looking for someone who is proactive, curious, and great at solving problems. You’ll enjoy helping people, have strong attention to detail, and be confident in navigating a fast‑moving environment.

You’ll also bring:

IT support experience (or equivalent knowledge)
Foundation‑level understanding of:
- MS Windows & Microsoft 365
- Windows Server 2016/2019/2022
- Windows 10 & 11
- Networking concepts such as TCP/IP, DNS, DHCP & routing
- Apple iOS
- Computer hardware
A methodical, quality‑focused approach to work
Strong communication skills and the ability to remain patient and customer‑focused
A full UK driving licence
ITIL Foundation certification is desirable (training can be provided)

Experience in financial services or contributing to IT strategy is beneficial, but not essential.

Along with a competitive salary you also get;

Annual bonus scheme
Life assurance
Matched pension contributions
25 days annual leave plus bank holidays and your birthday off, on us!
A wellbeing hour to spend doing whatever makes you happy
A wide range of flexible benefits from Cycle2Work to private healthcare
Free fruit and hot drinks throughout the day
Paid volunteering days and matched charity fundraising

Everyone is different. Everyone is valued

As part of our vision to become the most trusted specialist lender in the UK, we’ve been helping customers and businesses fulfil their ambitions since 1952. In that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate.

Every one of our employees brings unique talent, ability and perspective to their role.

That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.

We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.

Apply Now

Refine Your Search

it service desk analyst jobs in solihull

IT Service Desk Analyst

1st Line Service Desk Analyst

ICT Support Analyst - Birmingham

Service Desk Analyst / IT Support Help Desk Technician

Onsite IT Support Analyst - 1st/2nd line

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Service Desk Analyst

IT Service Desk Analyst

IT Support Analyst

Service Desk Analyst

First Line Support Analyst

Microsoft Dynamics365 and Power Platform Support Analyst

Microsoft Dynamics365 and Power Platform Support Analyst

Second Line Support Analyst

Field Service Administrator

Service Desk Analyst - Swedish Speaking

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