The Forest of Arden Hotel and Country Club is set in peaceful Warwickshire countryside and is well placed for access to Birmingham, Coventry, and other major centres. Birmingham Airport, the National Exhibition Centre and motorway links to the M6 and M42 are all within a few miles of the hotel.
We are looking for a friendly, proactive, and service-driven Lifeguard / Leisure Attendant to support the day-to-day operations of our hotels leisure and wellness facilities. In this role, you will ensure the cleanliness, safety, and smooth running of the leisure areas while providing excellent service to guests and members.
What we offer
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£13.00 per hour
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Permanent, part-time contract (16 hrs per week) with various flexible hours available
Benefits
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Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
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28 days holiday, including bank holidays, increasing yearly to 33 days;
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Discounts across retail, restaurants, events and more through our benefits & rewards portal;
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Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
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Use of Stream Financial Wellbeing platform, allowing instant access to your pay;
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Yearly complimentary Axiom Xcape stayover after one year of service;
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A growing team with great training, progression, and promotion opportunities;
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Rewards for referring a friend: referral bonus for recommending a new team member starts at £500 per successful hire;
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Free meals while on shift;
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Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!
Your role
We are committed to providing a high-quality leisure experience for our guests. As a Leisure Attendant, you will play a key role in maintaining the cleanliness and safety of the leisure facilities, assisting guests, and supporting the wider leisure and spa team in delivering an exceptional wellness experience.
Responsibilities will include but are not limited to:
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Ensuring the cleanliness and hygiene of all leisure facilities, including the pool, gym, changing rooms, and relaxation areas.
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Monitoring guest use of the leisure facilities and assisting with any inquiries or concerns.
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Supporting the leisure team with the setup and maintenance of equipment in the gym and wellness areas.
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Ensuring towels, robes, and other amenities are readily available for guests and members.
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Assisting with the safety and upkeep of the swimming pool area, including monitoring water quality and guest activity.
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Providing excellent customer service and ensuring a welcoming and professional atmosphere in the leisure spaces.
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Supporting spa and wellness promotions by informing guests of available services and offers.
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Ensuring compliance with health and safety regulations, including pool safety guidelines where applicable.
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The ideal person for this role will be enthusiastic about change, focused on details, and trusting.
The core skills and experience required to succeed:
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National Pool Lifeguard Qualification (NPLQ)
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Previous experience in a leisure, fitness, or customer service role is preferred but not essential.
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A friendly and professional approach with strong customer service skills.
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A good understanding of health and safety regulations within a leisure or spa environment.
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Ability to work well as part of a team and take initiative when required.
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A proactive approach to maintaining cleanliness and ensuring high facility standards.
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A flexible approach to work, with availability for shifts including early mornings, evenings, weekends, and public holidays as required.
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
Having these core skills will put you one step further to joining Axiom Hospitality and Forest of Arden Hotel & Country Club.
Opportunities for all
At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.
Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.
