The Role - Key accountabilities and measures
- Proactively merge intelligence from disparate qualitative and quantitative sources and draw inferences and conclusions based on client needs
- Use OSINT to identify security threats to our clients' people and property, escalating as appropriate
- Support the analytical work of the intelligence analyst team to produce a variety of intelligence products
- Support the major incident response of the department, communicating to all relevant stakeholders in a timely, accurate and concise manner
- Maintain mass communications software, including the regular updating of clients' contact details and preferences
- Use bulk data within Excel and other software to produce baseline security threat assessments for client assets
- Conduct other research or duties as required by the Intelligence Operations Manager
- Ensure compliance with GDPR and company and client quality standards
- Flexibility to work weekend and night shifts across an eight-week shift pattern
Key Skills and Experience
- Strong knowledge of social media platforms and conducting other types of internet-based research
- Ability to research multiple online sources and collate large pieces of security-specific information
- Excellent written and verbal communication skills
- Excellent customer service skills
- Ability to engage with colleagues, clients and senior management in a professional manner
- Experience of working within a demanding, fast-paced environment
- Computer literate with a variety of software, including Microsoft Office and bespoke software
- Intermediate level use of Microsoft Excel with the desire to develop further
- Solid organisational skills with the ability to coordinate multiple priorities and achieve tight deadlines
- A positive attitude, ability to deal with pressure in a professional manner and a willingness to learn and develop
- Work as part of a team to deliver an exceptional service to the client
Desirable Skills and Experience
- Experience working in an intelligence environment
- Experience using OSINT to identify security threats
- Degree educated or equivalent