technical support engineer Work, Jobs in south shields, twr (with Salaries)

Technical Support Engineer
Atlas Copco Group —Washington
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
Technical Support Engineer
Zynk —Newcastle upon Tyne
- £25,000 - £30,000 a year
- Full-time
- Software troubleshooting
- SQL
- APIs
Quick apply
Service Desk Engineer
Waterstons —Durham
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Azure
- AWS
- IT
- Employee assistance programme
- Sick pay
Sage Support Engineer
Zynk —Newcastle upon Tyne
- £25,000 - £30,000 a year
- Full-time
- Software troubleshooting
- SQL
- APIs
Quick apply
Senior Service Desk Engineer (2nd Line) MSP
ITC Service Ltd —Hebburn
- £29,000 - £34,000 a year
- Full-time
- English
- Computer networking
- IT
- Free parking
- Health & wellbeing programme
Quick apply
2d

Discover related jobs

Based on your search for technical support engineer jobs.

Junior Cyber Security Engineer | Infrastructure Penetration Testing | Northallerton
Punk Security Ltd. —Northallerton North
A minimum of 2 years of hands-on industry experience in an IT role. IT industry: 2 years (required). The ability to manage own workflow and timings in a fast-…
£28,000 - £42,000 a year
Quick apply
ICT Support Technician - Field Based - Working from Home
DC Services —Durham
Maintain positive relationships with all customers and ensure a consistently high level of support. Have a Full UK driving license and transport.
£25,000 - £30,000 a year
Quick apply

I want to receive the latest job alerts for technical support engineer in south shields, twr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support engineer jobs near south shields, twr

Technical Support Engineer jobs in Newcastle Upon Tyne

Support Engineer jobs in Newcastle Upon Tyne

Civil Service jobs in Milton Keynes

Service Desk Engineer jobs in Barnsley

Fibre Engineer jobs in London

Service Desk Engineer jobs in London

Service Desk Engineer jobs in Belfast

Technical Support Engineer jobs in Norwich Nr8

Support Worker jobs in Bexleyheath

Technical Support Engineer With Visa Sponsorship jobs in London

Technical Support Engineer jobs in West Midlands Region

Technical Support Engineer jobs in Leeds

Technical Support Engineer jobs in England

Technical Support Engineer jobs in Farnborough

Simulation Engineer jobs in London

Technical Support Engineer jobs in Guildford

Civil Engineer jobs in Nottingham

Technical Support Engineer jobs in Banbury

Support Worker jobs in Inverness

Library Service jobs in Maidstone

Technical Support Engineer

Atlas Copco Group -
Washington

Apply Now

Job details

Benefits

Free parking
Cycle to work scheme
Free flu jabs
Company pension
Employee assistance programme
Employee discount
Enhanced maternity leave
On-site parking

Qualifications

Microsoft Word
Driving Licence
Report writing
Microsoft Excel
Microsoft Outlook
Engineering
Product development
Root cause analysis

Full job description

Your role

The purpose of this role is to drive Walker Filtration’s vision of being a competence centre for Industrial Filtration and Medical product ranges. The Technical Support Engineer does this through front line technical support for our customers and service engineers and recycling that knowledge and experience back into our products and product development process.

Reporting to the Lead Development Engineer, and working closely with the Filtration and Medical design teams, the position will require a level of self-management to ensure objectives are achieved. As well as first class “hands-on” frontline technical support, the Technical Support Engineer ensures thorough review of warranty claims, defines and leads the release of spare parts and kits. They play a critical role as the service function within the product development process, creating relevant documentation and training. The role covers all products within the portfolio delivered from our Washington manufacturing facility.

KEY RESPONSIBILITIES

Provide front line technical support for requests from customers and service engineers.
Ensure any required corrective actions are implemented effectively and efficiently
Review and approve warranty claims from the field in the Atlas Copco WANT system
Continuously improve product quality by following up failures and complaints in the field, analysing warranty reports, failure reporting, and playing a key role in cross-functional quality meetings, such as the Technical Council Meeting (TCM) and Product Quality Meeting (PQM)
Prepare technical bulletins to support any changes required to our products
Work with design engineers to prevent repeat failures occurring and identify emerging trends
Act as a conduit between the internal design teams, customers and service engineers to ensure optimum product maintenance, serviceability and cost of ownership
Support the internal quality function in the 8D process, particularly in containment, corrective action and root cause analysis
Provide and develop technical training for the introduction of new products with the focus on the service and troubleshooting.
Provide accurate and up to date service information related to a product range; lead the production of troubleshooting guides, manuals, video instructions, training aids, etc.
Lead spare part release for product brands and the Atlas Copco Service Centre (ASC) in Belgium. Release the master data for spare parts in the Advanced Service Definition Assistant (ASDA) database.

Improve processes & documentation to reduce support burden.
Manage all aftermarket documentation to ensure it stays up to date and fit for purpose.

To succeed, you will need

Professional Requirements

A relevant Engineering Degree would be preferred
At least 3 years’ experience in a technical role within a manufacturing environment, or as a Service Engineer

Competencies

Applicants must have a full UK driving licence.
Positive attitude
Able to work alone as well as part of a team.
Challenges assumptions and offers fresh ideas for product or process improvement
Competent user of Microsoft word, Excel & Outlook
Proven report writing skills
Able to extract key data from test results to report to colleagues and customers
Identifies technical issues systematically and uses data to inform decisions
Commercial awareness a benefit
Organised and structured
Produces high‑quality work with minimal errors, ensuring technical outputs, documentation, and data are precise and reliable
Manages multiple tasks or projects within agreed timelines
Demonstrates responsibility for assigned deliverables and outcomes
Communicates technical information clearly to both technical and non‑technical audiences
Produces thorough, professional documentation and presentations

In return, we offer

Free on site Parking

Company Pension

Flexible working

Death in Service

Employee Assistance Programme including trained Mental Health First Aiders and on demand GP service

Employee Mortgages Services

Eye test vouchers and annual flu jab

Onsite gym for £4 per month

Cycle to Work Scheme

Will writing Service

Long service awards

Walker Thrive Benefit Platform that includes store discounts

Enhanced support for maternity and paternity leave

Christmas Savings Club

Opportunity for professional growth and development

Job location

This role requires you to work on-site at our office in Washington, Tyne and Wear UK. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

Talent Acquisition Team: [email protected]

As part of our recruitment process, we work with a trusted recruitment partner. By applying, you acknowledge that your personal data may be shared with them solely for recruitment purposes.

Company: Atlas Copco Group

Functional area:

Research and Development

Location:

United Kingdom

City:

Washington, Tyne and Wear UK

On-site/remote:

On-Site

Brand:

Walker Filtration

Company Name:

Walker Filtration Ltd. UK

Date of Posting:

May 14, 2026

Apply for this position

Apply Now

Refine Your Search

technical support engineer jobs in south shields, twr

Technical Support Engineer

Technical Support Engineer

Service Desk Engineer

Sage Support Engineer

Senior Service Desk Engineer (2nd Line) MSP

Discover related jobs

I want to receive the latest job alerts for technical support engineer in south shields, twr

Explore jobs in more locations

Your role

KEY RESPONSIBILITIES

To succeed, you will need

In return, we offer

Job location

Contact information

Jobseeker tools

Employer Tools

Browse

Stay Connected