Role Purpose
To lead the day‑to‑day operations of a Holt JCB depot, ensuring exceptional customer experience, strong commercial performance, safe and compliant working practices, and a high‑performing team culture. The Depot Manager is accountable for service delivery, parts performance, workshop efficiency, people development, and maintaining the depot as a flagship representation of the Holt JCB brand.
Key Responibilities:
Operational Leadership
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Oversee daily depot operations across Service, Parts, Workshop, and Field Service.
- Ensure efficient job scheduling, technician utilisation, an turnaround times.
- Maintain depot standards: housekeeping, tooling, equipment, securing, and presentation.
- Drive consistent adoption of Holt JCB processes, and reporting.
Customer Experience
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Ensure every customer receives a professional, timely, and solution-focused service.
- Manage escalations and resolve issues quickly to protect customer relationships.
- Build strong relationships with key local customers, contractors, and suppliers.
People Management
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Lead, coach and develop Service Administators, Parts staff, Technicians, and Engineers.
- Contudt 1:1's, performance reviews, probation management.
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Manage absence, conduct, and capability in line with Holt JCB policies.
- Promote a positive, inclusive, high-performance culture.
Commercial & Finance Performance
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Deliver depot P&L targets across labour sales, parts sales, recoveries, and margin.
- Monitor WIP, aged debt, stock accuracy, and job profitability.
- Ensure accurate job costing, warranty claims, and invoicing.
Safety, Compliance & Safety
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Ensure full compliance with Health & Safety, environmental, and JCB standards.
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Maintain audit-ready documentation, risk assessments, and training records.
- Lead toolbox talks, safety briefing, and incident investigations.
Asset & Inventory Management
- Oversee parts stock, tooling, loan equipment, and company assets.
- Ensure accurate stock control, returns and warranty processes.
Behaviour Attributes:
Customer Focused
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Acts with urgency and ownership
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Keeps customers informed without being prompted
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Looks for ways to add value, not just completing tasks.
Accountable & Results-Driven
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Takes responibility for depot performance
- Makes decisions confidently and follows through.
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Tackles issues early rather than allowing them to escalate.
Professional & Respectful
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Models Holt JCB values in behaviour and communication.
- Treats colleagues and customers with fairness and respect.
- Maintains professionalism under pressure.
Continuous Improvement Mindset
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Cahllenges inefficiencies and seeks better ways of working.
- Encourages team suggestions and innovation.
- Embraces change and leads others to it.
Safety First
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Intervenes when unsafe behaviour is observed.
- Leads by example with PPE, housekeeping, and compliance.
- Embeds safety into daily routines and conversations.
