Line support engineer Work, Jobs in Spondon, Dby (with Salaries)

Network Support Engineer - Reactive
Node4 —Derby
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Computer networking
- Employee assistance programme
Maintenance Engineer
Greggs —Derby
- £58,867 a year
- Programmable logic controllers
- Annual leave
- Employee discount
Quick apply
23h
Quality Engineer / Inspector
Aerodyn —Derby
- £30,000 - £40,000 a year
- Full-time
- Engineering
- English
- Travel
Quick apply
IT Operations Support Analyst
BGIS —Derby
- Full-time
- Azure
- Customer service
- Windows
Data Centre Engineer
Node4 —Derby
- Hybrid work
- Customer service
- Travel
- Employee assistance programme
Apprentice Engineer
Linde MH UK Ltd. —Derby
- Overtime
- Travel
- Annual leave
IT Engineer (all genders)
HelloFresh —Derby
- Azure
- Windows
- Analysis skills
- Free parking
- Employee assistance programme
Quick apply
Senior QA Engineer
Mortgage Advice Bureau —Derby
- Up to £55,000 a year
- Full-time
- Hybrid work
- SQL
- Presentation skills
- APIs
- Annual leave
- Employee discount
Quick apply
IT Systems Engineer
BULKHEAD —Derby
- £29,000 - £35,000 a year
- AWS
- Driving
- Computer networking
Control Systems Engineer
Shawpak —Derby
- Full-time
- Schematics
- System design
- Programmable logic controllers
- Free parking
- Flexitime
Quick apply
IT Support Analyst
LKQ Corporation —Tamworth
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
3d
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
Manufacturing Team Leader
Accrofab —Derby
- Full-time
Quick apply
Engineering Systems Support Engineer
JCB —Rocester
- Full-time
- Engineering
- Gym membership
Quick apply
Microsoft Dynamics 365 Support Engineer (Business Central)
CGI —Nottingham
- Full-time
- Analysis skills
- Accounting
- Agile
Quick apply
8d
Technical Compliance Engineer
Avove —Derby
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
Quick apply
Project Engineer
M Group —Derby
- Overtime
- Hybrid work
- Engineering
- Microsoft Office
- Programmable logic controllers
- Annual leave
- Employee assistance programme
IoT Engineer
Wabtec —Derby
- 8 hour shift
- Computer Science
- Agile
Quick apply
Multi Skilled Engineering Advanced Apprenticeship
Kindeva Drug Delivery Careers —Loughborough
- Full-time
- Communication skills
- Time management
- Free parking
- Health & wellbeing programme
Quick apply
Service Engineer - Site Based
Getinge Ltd. —Derby
- CRM software
- Microsoft Office
- Travel
- Employee assistance programme
- Employee discount

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Network Support Engineer - Reactive

Node4 -
Derby

Apply Now

Job details

Full-time

Benefits

Company pension
Discounted gym membership
Company events
Employee assistance programme
Private medical insurance

Qualifications

LAN
Firewall
Analysis skills
Continuous improvement
IT support
WAN
Computer networking
Network support
Juniper

Full job description

Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role

Provides reactive network support, focused on incident resolution and service restoration across customer environments.

Operates in a fast‑paced, SLA‑driven environment, taking ownership of incidents from diagnosis through to resolution.
Works under the guidance of Senior Engineers and Team Leader to deliver consistent, high‑quality technical outcomes.
Contributes to stable, reliable service by resolving incidents effectively and maintaining high standards of ticket quality and communication.

Responsibilities

Diagnose and resolve network incidents and service requests, ensuring timely restoration of service.
Take ownership of incidents, maintaining clear updates, high‑quality communication, and accurate documentation.
Manage tickets in line with SLA and operational standards, including prioritisation and progression.
Configure and troubleshoot network devices including routers, switches, firewalls, and wireless infrastructure.
Follow defined processes for incident, change, and escalation management.
Escalate issues appropriately with clear diagnostics, context, and impact.
Collaborate with Senior Engineers, Team Leader, and wider teams to support service restoration and resolution.

Behaviours

Takes ownership and accountability for resolving incidents.
Works in a structured, calm manner under pressure.
Communicates clearly and professionally with customers and internal teams.
Maintains attention to detail and commitment to quality.
Demonstrates a strong willingness to learn and develop.

Measures of Success

Incidents resolved within agreed SLA targets.
High‑quality ticket management and communication.
Strong contribution to customer satisfaction during service interactions.
Accurate and complete documentation.
Continuous improvement in technical capability.

Knowledge & Experience

Experience in a network support or IT support role.
Understanding of LAN/WAN networking, routing, switching, firewalls, and network fundamentals.
Experience working in ticket‑driven, SLA‑focused environments.
Exposure to network platforms such as Cisco, Juniper, Fortinet, or similar.
Strong troubleshooting and analytical skills.
Good communication and teamwork capability.

Additional Considerations

Participation in an on‑call rota will be required to support out‑of‑hours incident resolution and service restoration.

What will you bring?

Experience in a network support or IT support role.
Understanding of LAN/WAN networking, routing, switching, firewalls, and network fundamentals.
Experience working in ticket‑driven, SLA‑focused environments.
Exposure to network platforms such as Cisco, Juniper, Fortinet, or similar.
Strong troubleshooting and analytical skills.
Good communication and teamwork capability.

What can we offer you?

Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

Locations

Derby

Employment type

Full-time

Apply Now

Refine Your Search

line support engineer jobs in spondon, dby

Network Support Engineer - Reactive

Maintenance Engineer

Quality Engineer / Inspector

IT Operations Support Analyst

Data Centre Engineer

Apprentice Engineer

IT Engineer (all genders)

Senior QA Engineer

IT Systems Engineer

Control Systems Engineer

IT Support Analyst

IT Support Technician

Manufacturing Team Leader

Engineering Systems Support Engineer

Microsoft Dynamics 365 Support Engineer (Business Central)

Technical Compliance Engineer

Project Engineer

IoT Engineer

Multi Skilled Engineering Advanced Apprenticeship

Service Engineer - Site Based

I want to receive the latest job alerts for line support engineer in spondon, dby

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