Stores & logistics coordinator Work, Jobs in Spondon, Dby (with Salaries)

Logistics Service Delivery Coordinator (4 on 4 off Shift)
Crown SDS (Service Delivery Solutions) —Tamworth
- £28,000 a year
- 12 hour shift
- Microsoft Excel
- Customer service
- English
- Free parking
- Store discount
Quick apply
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Logistics Coordinator
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- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
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- Microsoft Powerpoint
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- Microsoft Excel
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Logistics Service Delivery Coordinator (4 on 4 off Shift)

Crown SDS (Service Delivery Solutions)
Tamworth

Quick apply

Job details

Permanent | Full-time
£28,000 a year
6 days ago

Benefits

Free parking
Casual dress
Store discount
Health & wellbeing programme
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

Microsoft Excel
Customer service
Logistics
English
Transportation management systems
Data entry
Phone etiquette
Communication skills

Full job description

Crown SDS are offering an excellent opportunity to be part of a great team environment in a rapidly growing business. To provide a cost effective, reliable, efficient and sustainable delivery service meeting the customers’ needs and in line with the Company’s objectives.

Reporting to Front Line Manager, you will be responsible for being the first point of contact for customers and drivers. The role requires a high level of flexibility & the ability to communicate orally as well as in writing, working off own initiative & performing consistently & efficiently. Communication will be via Telephone, email & proactive alerts. Working to achieve optimum customer satisfaction and service delivery at all times.

This role will involve time spent working as both customer service and controller, so it requires a great deal of flexibility and multi-skilling.

PLEASE NOTE ONLY SHIFT AVAILABLE IS 4 ON 4 OFF ROLLING WORKING 12 HOUR SHIFTS ...........SHIFTS WILL USUALLY BE 7AM to 7PM

Duties Include:

To provide a consistently high standard of Customer Service to all customers
Respond appropriately and professionally to all customer requests
Respond appropriately and professionally to all driver requests
Job Allocation to drivers and planning to achieve required response times to ensure Customer Satisfaction within required profit margins.
Maintain continuous contact with Customer and Driver during end-to-end process of our service provision.
Costing of jobs for Customer and Driver
Professional and efficient point of contact for customers and drivers via inbound/outbound calls and e mail.
Handling of live customer complaints
Achieve response times (SLA)
Full awareness of real-time resource availability
Accurate pricing of jobs for drivers and customers as per pricing process
Maximise profit and prevent occurrence of loss-making jobs

Applicant Criteria:

Strong work ethic giving full attention to detail and accuracy
Able to solve problems and work with minimal supervision
Experience working in high pressured environment
Be able to demonstrate a strong customer focus in a fast-paced environment.
Excellent customer service skills with rapport building abilities
Excellent communication skills especially a high standard of telephone etiquette
Strong administration skills
Willingness to be flexible
Excellent interpersonal skills , with willingness to co-operate and work effectively as part of a team
Previous contact centre experience preferred
Able to identify issues, problems and opportunities and able to practically resolve and implement corrective action as appropriate.
Generates enthusiasm and has a positive attitude to change.
Able to work on your own initiative and prioritise workloads
Logistics Industry experience preferred

Job Types: Full-time, Permanent

Pay: £28,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
Health & wellbeing programme
On-site parking
Sick pay
Store discount

Ability to commute/relocate:

Tamworth B78 3HH: reliably commute or plan to relocate before starting work (required)

Experience:

Contact Centre Environment: 1 year (required)
Customer Service: 1 year (required)
4 on 4 off shift working: 1 year (preferred)
Logistics Industry: 1 year (preferred)

Work Location: In person

Quick apply

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stores & logistics coordinator jobs in spondon, dby

Logistics Service Delivery Coordinator (4 on 4 off Shift)

Logistics Coordinator

Admin Supervisor -Days

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