Head of sales Work, Jobs in Springbank, Gls (with Salaries)

Head of Contact Centre Sales and Customer Experience
JG Travel Group —Cheltenham
- Full-time
- Sales
- Customer service
- Analysis skills
- Employee discount
- Referral programme
Quick apply
13d
Area Manager Southwest
Support Hub - Office —Cheltenham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
14d
Group Head of Sales and Marketing
The Barn Theatre —Cirencester
- £35,000 - £42,000 a year
- Full-time
- CRM software
- Management
- Sales
- Employee discount
Quick apply
13d
Sales and Design Consultant
Sofas and Stuff —Cheltenham
- Weekend availability
- Sales
- Computer literacy
- In-person
Quick apply
Sales and Commercial Manager
Cotswold Ingredients —Wotton-under-Edge
- Full-time
- CRM software
- Management
- Sales
Quick apply
Sales Support Executive
Intamarque Ltd —Tewkesbury
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
3d
Head of B2C Sales
Cotswold Energy Group —Stonehouse
- Full-time
- Hybrid work
- Sales
- Salesforce
- Bachelor's degree
Quick apply
Travel Sales Consultant
Trailfinders —Cheltenham
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Head of Business Development & Sales
L3Harris Technologies —Tewkesbury
- Hybrid work
- Computer literacy
- Engineering
- No degree
- Gym membership
6d
Estate Agent Selling Luxury Homes
Fine & Country —Cotswolds
- £100,000 - £120,000 a year
- Remote
- Work from home
- Flexible schedule
Quick apply
Supervisor
Lindt Careers —Gloucester
- Bar
- Analysis skills
- IT
Estate Agent Selling Luxury Homes
Fine and Country —Cheltenham
- From £100,000 a year
- Remote
- Work from home
- Flexible schedule
Content Marketing Executive
Utelize Communications Ltd —Malvern
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- In-person
- Free parking
- Annual leave
Quick apply
Secured Sales Manager
CGT SALES ltd —Cheltenham
- Up to £30,000 a year
- Full-time
- Sales
- Bachelor's degree
- Organisational skills
Quick apply
3d
Premium Property Estate Agent
Fine & Country —Cheltenham
- £8,000 - £120,000 a year
- Remote
Quick apply
Regional Sales Manager
Matcon Limited —Evesham
- Full-time
- Sales
- Marketing
- Microsoft Office
11h
Product Coordinator - Sport Travel
Destination Sport —Gloucester
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Computer literacy
Quick apply
14d
Sales Support Executive
Intamarque Limited —Tewkesbury
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Annual leave
- Flexible schedule
3d
Range Merchandiser – Home & Interiors
Bamford Collection —Moreton-In-Marsh
- Up to £35,000 a year
- Full-time
- Microsoft Excel
- Merchandising
- Office experience
- Employee assistance programme
- Employee discount
Quick apply
Executive Head Chef
Kitchen (Cheltenham) —Cheltenham
- £50,000 a year
- Full-time
- Culinary experience
- Hotel
- Leadership
Quick apply

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head of sales jobs near springbank, gls

Head of Contact Centre Sales and Customer Experience

JG Travel Group -
Cheltenham

Quick apply

Job details

Permanent | Full-time
13 days ago

Benefits

Casual dress
Cycle to work scheme
Company pension
Company events
Employee discount
Referral programme

Qualifications

Sales
Customer service
Complaint handling
Performance management
Analysis skills
AI
Leadership
Communication skills

Full job description

Head of Contact Centre Sales and Customer Experience

Competitive salary/ Cheltenham

No Agents please

We're looking for an experienced and forward-thinking leader to head up our Sales Contact Centre and Customer Services teams. This is a pivotal role within our travel business, responsible for increasing revenue, improving conversion rates and ensuring every customer interaction reflects our commitment to outstanding service.

You'll lead high-performing teams across sales and customer service operations, developing an omnichannel contact strategy that delivers results across phone, email, live chat, social media and digital channels.

We're particularly interested in candidates who have successfully used automation, AI, self-service technology and process improvement initiatives to reduce avoidable contacts, improve efficiency and allow teams to focus on higher-value customer interactions and sales opportunities.

What You'll Be Doing

Driving sales performance, conversion and revenue growth through the Contact Centre.
Leading and developing sales and customer service teams.
Creating exceptional customer experiences across all contact channels.
Managing customer feedback, complaints and complex escalations.
Ensuring compliance with Package Travel Regulations and company policies.
Using data and insight to improve performance and customer outcomes.
Implementing automation and digital solutions to streamline processes.
Working closely with senior stakeholders to influence commercial performance and customer strategy.

What We're Looking For

Proven experience leading a sales-focused contact centre or customer operations function.
A strong track record of delivering commercial growth through increased conversion and retention through contact centres.
Experience managing customer service and complaint handling teams.
Expertise in workforce planning, performance management and coaching.
Strong analytical and reporting capabilities.
Excellent leadership, communication and stakeholder management skills.
Ideally some experience optimising automation, AI, self-service solutions while maintaining and enhancing customer experience.

Why Join Us?

This is an opportunity to make a real impact within a growing and forward thinking travel business. You'll be able to help influence our customer contact strategy, drive meaningful change and introduce innovative solutions that improve both customer experience and commercial performance.

If you're passionate about leading people, delivering commercial results and embracing technology to transform customer operations, we'd love to hear from you.

If you feel you have the relevant experience attributes and hunger for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at [email protected]

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Referral programme

Work Location: In person

Quick apply

Refine Your Search

head of sales jobs in springbank, gls

Head of Contact Centre Sales and Customer Experience

Area Manager Southwest

Group Head of Sales and Marketing

Sales and Design Consultant

Sales and Commercial Manager

Sales Support Executive

Head of B2C Sales

Travel Sales Consultant

Head of Business Development & Sales

Estate Agent Selling Luxury Homes

Supervisor

Estate Agent Selling Luxury Homes

Content Marketing Executive

Secured Sales Manager

Premium Property Estate Agent

Regional Sales Manager

Product Coordinator - Sport Travel

Sales Support Executive

Range Merchandiser – Home & Interiors

Executive Head Chef

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