Despatch coordinator Work, Jobs in Stalybridge, Gtm (with Salaries)

Despatch Coordinator
Naylor —Barnsley
- Up to £28,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
- Free parking
Quick apply
8d
Streetworks Coordinator
Lanes Group —Sheffield
- £28,000 - £30,000 a year
- Full-time
- Microsoft Office
- Communication skills
Quick apply

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Streetworks Coordinator
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Streetworks Coordinator
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Despatch Coordinator

Naylor
Barnsley

Quick apply

Job details

Full-time
Up to £28,000 a year
8 days ago

Benefits

Free parking
Company pension
Canteen
On-site parking

Qualifications

Microsoft Excel
Customer service
Logistics
Transportation management systems
Organisational skills
Communication skills

Full job description

Overview
The role of the Despatch Coordinator is to provide support to ensure our customers receive their orders on-time and in-full (OTIF).

The role supports the process from order entry through to customer delivery, completing key tasks at each stage of the process to ensure customer expectations are met and costs are controlled.

DETAILED ACCOUNTABILITIES

· Order Fulfilment: Ensure all orders are despatched and each task is completed accurately, and within the agreed delivery window.

· Transport Provider Liaison: Work with the company's transport provider to coordinate daily load build and loading schedules to ensure efficient fulfilment of customer orders, and quick resolution of any delivery issues.

· Site Logistics: Provide support to the yard function, producing and updating loading schedules, reacting to any changes as they happen to reduce delays and waste.

· Customer Communication: Proactively update key stakeholders regarding any delays or changes to delivery schedules. Ensure transparency around outstanding balances and revised delivery schedules, maintaining strong customer satisfaction.

· Invoice Query Resolution: Take ownership for the investigation of all queries related to the Despatch services team, enabling any issues to be resolved promptly and to the satisfaction of both parties. Identify and implement any corrective actions necessary to reduce the reoccurrence of similar queries.

· Report Generation: Generate daily and weekly KPI reports, identifying and reporting errors prior to circulation.

SKILLS & EXPERIENCE

· Experience in despatch, logistics & order fulfilment.

· Understanding of transport & despatch admin and customer service requirements.

· Competent with computer-based business systems, including Microsoft Excel.

· Strong communication skills.

· Proactive in enabling process improvement & customer satisfaction

Pay: Up to £28,000.00 per year

Benefits:

Canteen
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

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