Customer service manager – maternity cover Work, Jobs in Standish, Gtm (with Salaries)

Screening Service Manager
PayStream Accounting Services —Altrincham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
Service Colleague (Express)
ASDA —Chorley
- £13.10 an hour
- Part-time
- Employee assistance programme
- Employee discount
3d
Service Colleague (Food Services)
ASDA —Chorley
- £13.10 an hour
- Part-time
- Food service
- Communication skills
- Employee assistance programme
- Employee discount
3d
Property Manager (Maternity Cover - 18 Months)
M&A Properties —Wigan
- £34,500 - £38,000 a year
- Weekend availability
- Supervising experience
- Driving
- Travel
- Free parking
Quick apply
1d
Customer Service Case Manager
AlphaBiolabs —Warrington
- Up to £28,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- IT
- Free parking
- Health & wellbeing programme
Quick apply
13h
Lettings Administrator (Maternity Cover - 12 Months)
M&A Properties —Wigan
- £25,000 a year
- Weekend availability
- Customer service
- Driving
- Organisational skills
- Free parking
Quick apply
1d
Operational People Manager
Financial Ombudsman Service —Manchester
- £59,297 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Flexible schedule
2d
Compliance Information Specialist - HVAC
OnwardHomes —Accrington
- £40,650 a year
- Call to connect
- Microsoft Word
- Microsoft Excel
- Organisational skills
- Annual leave
- Employee discount
14d
Housing Repairs Co ordinator
OnwardHomes —Liverpool
- £15.28 an hour
- Call to connect
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
Planning Co-Ordinator
M Group —Preston
- £26,500 - £30,000 a year
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
Practice Manager
Bupa Dental Care —Garstang
- Full-time
- Patient care
- In-person
- Employee assistance programme
- Employee discount
Customer Liaison Officer
M Group —Preston
- £28,000 - £30,000 a year
- Microsoft Word
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Senior National Account Manager – Maternity Cover
Extons Foods —Manchester
- Full-time
- Microsoft Office
- Food service
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Customer Advisor (Airport)
Boots —Manchester
- £16 an hour
- Weekend availability
- Customer service
- IT
- In-person
- Employee assistance programme
- Employee discount
1d
Project Coordinator
Bureau Veritas —Manchester
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Employee assistance programme
Homelessness Prevention Officer
Oldham Council —Oldham
- £34,434 - £38,220 a year
- Organisational skills
- Annual leave
- Employee discount
Client Services Manager
Staci —Blackburn
- From £26,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
HR Advisor
OnwardHomes —Manchester
- £37,250 a year
- Call to connect
- Microsoft Excel
- Management
- Customer service
- Annual leave
- Employee discount
3d
Business Analyst
OnwardHomes —Manchester
- £54,400 a year
- Call to connect
- Analysis skills
- Travel
- Annual leave
- Employee discount
7d
Health & Safety Coordinator
OnwardHomes —Manchester
- £31,350 a year
- Call to connect
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Annual leave
- Employee discount
8d

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Screening Service Manager

PayStream Accounting Services -
Altrincham

Quick apply

Job details

Permanent | Full-time
£50,000 - £60,000 a year

Benefits

Casual dress
Company events

Qualifications

Customer service
GCSE
Communication skills

Full job description

We’re seeking a Service Manager to join our growing Technology Team, Tifo, at our Altrincham office.

This is a pivotal role responsible for leading the delivery of our client-facing services, ensuring exceptional customer experiences across onboarding, support, implementations, candidate screening, and disclosure services.

This is an exciting opportunity for someone with a strong background in screening or candidate onboarding who is ready for the next step up and take ownership of a growing function and play a key role in shaping the future of our platform offering. Working closely with our Product and Operations teams, you'll ensure services are delivered efficiently, commercially, and in line with our commitment to service excellence.

This is a hands-on leadership role for someone who thrives on delivering results, driving continuous improvement, and building strong relationships with clients, suppliers, and internal stakeholders.

Hybrid working available subject to training and probation.

The Role

Lead the delivery of implementations, support services, and professional services, ensuring services are delivered efficiently, on time, and to a high standard.
Manage customer escalations and ensure timely and effective resolution of service issues.
Define, monitor, and report on service levels, KPIs, and customer satisfaction metrics.
Drive continuous improvement across service delivery processes, systems, and tools.
Work closely with Product, Technology, and Account Management teams to ensure services align with business objectives and customer needs.
Participate in client reviews, providing insight into service performance and opportunities for improvement.
Establish and maintain effective incident management processes and communication plans.
Lead and develop the professional services function, including candidate screening, outsourced processing, and disclosure services.
Act as the subject matter expert on DBS processes and the DBS Code of Practice.
Support the growth and development of new verification and screening services.
Manage supplier relationships, governance reviews, audits, and performance monitoring.
Coordinate and support client audit requests and compliance activities.
Implement and manage customer feedback initiatives, including NPS measurement and service benchmarking.
Foster a culture of ownership, collaboration, continuous improvement, and service excellence across the team.

The Person

Experience within service delivery, onboarding, compliance, screening, professional services, or operational management.
Strong understanding of DBS processes, candidate screening, or regulated compliance environments would be highly advantageous.
Proven ability to manage multiple priorities while maintaining high standards of customer service.
Excellent stakeholder management and communication skills.
Strong commercial awareness with the ability to balance service quality and operational efficiency.
Analytical and process-driven, with a focus on continuous improvement.
Confident managing escalations and resolving complex service issues.
Experience working cross-functionally with operational, technical, and commercial teams.
Self-motivated with a strong sense of ownership and accountability.
A proactive individual who enjoys solving problems and driving positive change.
A natural leader who can inspire others and build strong working relationships.
Someone who thrives in a fast-paced environment and enjoys seeing initiatives through to successful completion.

Requirements:

Minimum 5 GCSEs including grade C in Math’s and English GCSE (or equivalent)
Exposure to DBS/criminal checks
5+ years working in onboarding/screening across a variety of regulated industries
Customer service, professional service or operations experience at a senior level

Progression:

Professional qualification financial support with up to 6 days paid study leave for professional qualifications
Training and personal development
Clear objectives and paths for progression

Holidays:

24 days plus Bank Holidays which increase with length of service
Plus your birthday off

Benefits:

Great Place to Work certified!
Company social events, treats and rewards
Casual dress everyday
Long service awards
Enhanced maternity/paternity benefits
Access to mental health first aiders and a support service
Free fresh fruit delivered twice a week
Personal accident cover
Being part of an amazing culture within a company

Visit our website, Facebook and LinkedIn pages to see what our employees have to say and what we’ve been up to!

PayStream Accounting Services Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Pay: £50,000.00-£60,000.00 per year

Ability to commute/relocate:

Altrincham WA14 4RW: reliably commute or plan to relocate before starting work (required)

Experience:

Pre-Employment Screening: 3 years (required)

Work Location: Hybrid remote in Altrincham WA14 4RW

Quick apply

Refine Your Search

customer service manager – maternity cover jobs in standish, gtm

Screening Service Manager

Service Colleague (Express)

Service Colleague (Food Services)

Property Manager (Maternity Cover - 18 Months)

Customer Service Case Manager

Lettings Administrator (Maternity Cover - 12 Months)

Operational People Manager

Compliance Information Specialist - HVAC

Housing Repairs Co ordinator

Planning Co-Ordinator

Practice Manager

Customer Liaison Officer

Senior National Account Manager – Maternity Cover

Customer Advisor (Airport)

Project Coordinator

Homelessness Prevention Officer

Client Services Manager

HR Advisor

Business Analyst

Health & Safety Coordinator

I want to receive the latest job alerts for customer service manager – maternity cover in standish, gtm

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