it apprentice Work, Jobs in stansted, eng (with Salaries)

1st Line IT Engineer
Solus Accident Repair Centres —Stansted
- £26,000 - £32,000 a year
- Full-time
- Employee discount
IT Apprentice
North Hertfordshire District Council —Letchworth
- £25,033 a year
- Customer service
- IT
- Communication skills
2d
IT Governance Risk and Compliance Analyst
Solus Accident Repair Centres —Stansted
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Employee discount
IT Operations & Digital Workplace Manager
Solus Accident Repair Centres —Stansted
- £55,000 - £70,000 a year
- Full-time
- Remote
- SharePoint
- IT
- Leadership
- Employee discount
Solutions Architect
Solus Accident Repair Centres —Stansted
- £50,000 - £65,000 a year
- Full-time
- Hybrid work
- APIs
- Communication skills
- Employee discount

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1st Line IT Engineer
Solus Accident Repair Centres —Stansted
Act as the first point of contact for IT issues, handling initial support queries via phone, email or chat. Save money with up to 40% discount on Aviva products…
£26,000 - £32,000 a year
Network Engineer Apprentice
BT —Ipswich
You’ll support major projects that keep millions of customers connected, learning how to diagnose complex issues, introduce new technologies and continuously…
£25,239 a year

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1st Line IT Engineer

Solus Accident Repair Centres -
Stansted

Apply Now

Job details

Permanent | Full-time
£26,000 - £32,000 a year

Benefits

Company pension
Employee discount

Full job description

Overview:

We are excited to offer you the opportunity to join our expanding Technology Business Unit as a Level 1 IT Engineer.

What You'll Be Doing

As a 1st line support agent, you need to collect sufficient information about a customer's issue. If you cannot solve a problem, you pass along the ticket to the 2nd line support, who handles time-consuming and technical issues arising from the first support. Usually, first line support receives queries from our internal people and external companies where we provide Evolve.

Responsibilities:

As our Solus IT Engineer you will:

Act as the first point of contact for IT issues, handling initial support queries via phone, email or chat.
Trouble shoot and resolve basic technical problems related to hardware, software and network connectivity.
Log, categorise, and prioritise support tickets, escalating complex issues to 2nd or 3rd line support as needed.
Maintain accurate records of incidents, resolutions, and procedures in the ticketing system.
Provide clear instructions and guidance to users for resolving common issues and improving their tech experience.
Monitor system performance and respond to alerts to prevent and address potential issues.
Work closely with other support teams and departments to ensure comprehensive and efficient problem resolution.

Qualifications:

Who are Solus?

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

Why Join Solus?

We have so much to offer when it comes to being a Solus colleague:

Competitive salary based on location, skills, experience, and qualifications.
Bonus opportunity tied to your performance and the overall success of Solus.
Company pension scheme with employer contributions.
33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
Save money with up to 40% discount on Aviva products and other retailer discounts.
Share in Aviva’s success through the Aviva Save As You Earn scheme.
Supportive policies including parental and carer’s leave.
Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.

Ready to join us? Apply online today, and our team will be in touch within 14 days.

Apply Now

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it apprentice jobs in stansted, eng

1st Line IT Engineer

IT Apprentice

IT Governance Risk and Compliance Analyst

IT Operations & Digital Workplace Manager

Solutions Architect

More jobs to discover

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