Front desk team member Work, Jobs in Stapleford, Ntt (with Salaries)

Front desk team member
The St James Hotel —Nottingham
- £12.90 an hour
- Part-time
- Bilingual
- Hospitality
- Bar
- Free parking
- Employee discount
Quick apply
8d
Receptionist and Party Host
Pirates Play Centre —Nottingham
- £8.10 - £12.85 an hour
- Part-time
- Hospitality
- Management
- No experience needed
- Free parking
- Employee discount
Quick apply
5d

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Front desk team member
The St James Hotel —Nottingham
This role combines reception and bar responsabilities which involves welcoming guests, managing check ins, check outs, reservations and operating the bar,…
£12.90 an hour
Quick apply
8d
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Front desk team member

The St James Hotel -
Nottingham

Quick apply

Job details

Part-time
£12.90 an hour
8 days ago

Benefits

Free parking
Discounted or free food
Company pension
Employee discount
On-site parking

Qualifications

Bilingual
Hospitality
Multilingual
Customer service
Organisational skills
Front desk
Guest services
Phone etiquette
Communication skills
Hotel experience

Full job description

Job Summary
We are seeking a friendly and professional Front Desk Team Member to join our hospitality team. This role combines reception and bar responsabilities which involves welcoming guests, managing check ins, check outs, reservations and operating the bar, whilst providing exceptional guest services to ensure a positive experience. The ideal candidate will possess excellent communication skills, a welcoming demeanour, and a passion for hospitality. The position offers an engaging environment where organisational skills and a courteous attitude are essential.

Duties

Greet guests warmly upon arrival and assist with check-in procedures
Manage reservations and cancellations efficiently using our booking system
Answer phone calls with professional phone etiquette and direct inquiries appropriately
Provide information about hotel services, local attractions, and amenities to guests
Handle guest requests promptly and courteously, ensuring high levels of guest satisfaction
Maintain the front desk area in a neat and organised manner
Collaborate with housekeeping and maintenance teams to ensure smooth operations
Process payments accurately and handle administrative tasks as required
Assist with guest check-out procedures and collect feedback to improve service quality
Bar & Beverage Service Duties
Serve alcoholic and non‑alcoholic drinks in line with licensing laws
Prepare basic drinks and pour beer, wine, and spirits
Operate the bar POS and handle payments accurately
Check guest age and refuse service where required
Maintain cleanliness of the bar, glassware, and service areas
Replenish bar stock and report low stock levels
Follow health, safety, and food hygiene standards at all times

Qualifications

Previous experience in hotel reception or guest services is preferred but not essential
Excellent communication skills, both verbal and written; multilingual or bilingual abilities are advantageous
Strong organisational skills with the ability to multitask effectively in a busy environment
Demonstrated proficiency in phone etiquette and customer service excellence
Knowledge of hospitality industry standards and guest service principles is desirable
Friendly, approachable demeanour with a professional appearance
Ability to work well under pressure while maintaining attention to detail

This role offers an opportunity to be part of a dynamic team committed to delivering outstanding hospitality experiences. We value professionalism, enthusiasm, and dedication in all our team members.

Pay: £12.90 per hour

Benefits:

Company pension
Discounted or free food
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

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