Senior it support analyst Work, Jobs in Steart, Som (with Salaries)

Senior IT Support Analyst
Mulberry —Chilcompton
- Temporary
- ERP systems
- SQL
- Computer networking
Quick apply
Senior Digital Business Analyst
Capgemini —Cardiff
- Hybrid work
- Agile
- IT
- Communication skills
Public Health Intelligence Analyst
Somerset Council —Taunton
- £32,597 - £36,363 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Annual leave
12d
Senior Pricing Analyst
Admiral —Cardiff
- SQL
- Python
- Annual leave
4d
Senior Service Desk Analyst
Acacium Group —Bristol
- Full-time
- Hybrid work
- Software troubleshooting
- Employee assistance programme
Quick apply
Senior Risk Analyst
Assystem —Bridgwater
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Work from home
Cost Analyst
Assystem —Bridgwater
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- English
- Annual leave
- Work from home
3d
Senior Technical Business Analyst
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Part-time
- Hybrid work
- Salesforce
- Presentation skills
- Software development
- Annual leave
- Flexible schedule
8d
Financial Data Analyst (Pioneer)
Admiral —Cardiff
- Microsoft Excel
- Analysis skills
- Contracts
- Annual leave
3d
Head of Digital, Data and Technology
BrisDoc Healthcare Services —Bristol
- Full-time
- IT
- Leadership
Data Analyst - Power BI Specialist
Assystem —Bridgwater
- Hybrid work
- Microsoft Excel
- DevOps
- Analysis skills
- Annual leave
- Work from home
Senior Finance Analyst
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Accounting
- IT
- Employee discount
Quick apply
5d
Senior Finance Analyst
Legal & General Investment Management —Cardiff
- Accounting
- IT
- Employee discount
5d
Data Architect
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- APIs
- Annual leave
- Flexible schedule
Behaviour Therapist
The Behaviour Clinic —Cardiff
- £60 - £75 an hour
- Childcare
- Master's degree
- Working with children
Quick apply
1d
Integrated Care Clinician (Paramedic) - Cardiff
Welsh Ambulance Service University NHS Trust —Cardiff
- £40,559 - £48,841 a year
- Full-time
- English
Senior Project Manager (18 month FTC)
Screwfix —Yeovil
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- IT
- Employee discount
- Flexible schedule
10d
Integrated Care Clinician (Nurse) - Cardiff
Welsh Ambulance Service University NHS Trust —Cardiff
- £40,559 - £48,841 a year
- Full-time
- English
- Nursing
Treasury Administrator (3 Month FTC)
Hodge Bank —Cardiff
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
3d
Senior Assistant, Entities Management & Business Relationships (EMBR), Quality Risk and Security Services, 12-month Secondment/FTC
Deloitte —Cardiff
- Hybrid work
- Customer service
- No experience needed
- Microsoft Office
2d

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Senior IT Support Analyst

Mulberry -
Chilcompton

Quick apply

Job details

Temporary | Full-time

Qualifications

Jira
Desktop support
Power BI
TCP
iOS
ERP systems
LAN
SQL
DHCP
Confluence
ITIL
IT support
Computer networking
Mac OS
Problem management
TCP/IP
Root cause analysis
Leadership
Active Directory
VPN

Full job description

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.

Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this our people are honest, dynamic, and community spirited.

If these are values you share, we would love you to join our team.

As a Senior IT Support Analyst, you will play a critical role in ensuring the stability, performance, and reliability of IT services across the business, with a particular focus on retail stores, head office users, and operational teams.

This is a fixed‑term, 9‑month position to provide cover during a period of sabbatical leave.

Duties & Responsibilities:

End User & Retail Support

Provide 2nd / 3rd line support to head office and retail users in a fast paced luxury retail environment

Support business critical retail applications including POS systems, ERP, stock management, payments, and store hardware

Respond quickly and effectively to incidents impacting stores, trading, warehousing, or ecommerce operations

Deliver face to face support at head office and occasional on site store support where required.

Incident & Problem Management

Act as an escalation point for complex technical issues and major incidents

Lead diagnostics and root cause analysis for recurring issues, working with infrastructure, security, and application teams

Ensure incidents are resolved in line with agreed SLAs, with clear communication to stakeholders.

Systems, Devices & Applications

Support Windows and macOS environments, mobile devices, printers, and peripherals.

Administer user accounts, access, and permissions across core business systems.

Support M365, collaboration tools, endpoint security, and remote access solutions.

Assist with hardware lifecycle management, builds, replacements, and vendor liaison.

Process Improvement & Documentation

Maintain accurate technical documentation, knowledge base articles, and support procedures.

Identify opportunities to improve service desk efficiency, tooling, and user experience.

Support the adoption of ITIL aligned practices (incident, request, problem management.)

Team Leadership & Collaboration

Provide guidance, coaching, and mentoring to IT Support Technicians and Specialists

Share knowledge and help raise technical capability across the support function

Work closely with Application Support, Infrastructure, Security, and Retail Operations teams

Culture:

Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.

Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.

Act as an ambassador for Mulberry and communicate positively about the brand.

Sustainability:

As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community.

Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally.

Skills & Knowledge:

Essential

Proven experience in a Senior IT Support or Desktop Support role within retail, hospitality, or other consumer facing environments.

Strong understanding of end user computing across multi site operations.

Experience supporting POS systems, store technologies, and retail critical applications.

Solid knowledge of Windows and/or macOS, Microsoft 365, and Active Directory / Entra ID.

Excellent troubleshooting and diagnostic skills.

Confident supporting non technical users at all levels.

Customer focused, professional, and discreet.

Calm under pressure, particularly during trading critical incidents.

Organised, detail driven, and proactive.

Preferred

Experience supporting Prima ERP.

Experience with Retail J and Tulip EPOS.

Knowledge of Microsoft 365, Active Directory, Windows 11, and Apple iOS.

Networking skills (LAN/WAN, TCP/IP, DHCP, VPN, Cisco Meraki).

Mobile device support (iPhone & Android).

Hardware support (desktops, laptops, printers).

Exposure to Salesforce Service Cloud, Manhattan WMS, Aptos OMS, SQL, JIRA, Confluence, GCP, and Power BI.

Background in luxury, fashion, or premium retail.

Familiarity with ITIL or service management frameworks.

Experience supporting international stores/time zones.

Exposure to payments, PCI, or retail integrations.

Experience mentoring or supporting junior colleagues.

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at [email protected].

Quick apply

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