User support technician Work, Jobs in Stevenston, Sct (with Salaries)

IT Support Technician
Chemring Energetics UK Ltd —Stevenston
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
2d
O&M Technician
NHOA UK —Ayr
- Full-time
- Maintenance
- English
- Programmable logic controllers
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Vehicle Technician / Mechanic
Lookers —Ayr
- Up to £29 an hour
- Full-time
- Annual leave
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5d
Warranty administrator
Lookers —Ayr
- £28,000 a year
- Full-time
- Organisational skills
- IT
- Annual leave
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13d

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O&M Technician
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IT Support Technician

Chemring Energetics UK Ltd -
Stevenston

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Job details

Permanent | Full-time
2 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Technical support
Microsoft Office
Administrative experience
Numeracy
IT support
Organisational skills
IT
Communication skills
Active Directory

Full job description

IT Support Technician

Chemring Energetics UK is a global business providing a range of equipment based on energetic materials for defence, civil defence, and key commercial customers.

Are you an enthusiastic IT professional with strong technical skills, excellent customer service abilities, and a passion for supporting business systems and users? We’re looking for an IT Support Technician to provide first-line technical support across the business, ensuring the reliable operation of IT infrastructure, systems, and service

This is a key role in supporting business operations through effective helpdesk management, user support, asset management, and the promotion of digital workplace solutions.

Key Responsibilities

Ensure all activities are carried out in full compliance with Health, Safety and Environmental legislation, company policies, and procedures.
Actively promote a positive safety culture by identifying and reporting unsafe acts, conditions, and near misses in accordance with company requirements
Provide first-line technical support and troubleshooting for hardware, software, systems, and business applications across the organisation.
Take ownership of Helpdesk operations, ensuring support requests are managed effectively and resolved within agreed service levels.
Coordinate employee onboarding, induction, offboarding, and employee moves, adds, and changes (MAC), maintaining accurate records and documentation for audit and compliance purposes.
Manage and maintain physical and virtual IT asset inventories, including asset tagging and Hybrid Active Directory administration.
Support and maintain business IT services, including laptops, desktops, telephony systems, printers, conference room technologies, and core business applications.
Provide user support for key business systems, including Epicor, Agility, Q-Pulse, Microsoft 365, and PowerApps.
Assist with the delivery of IT projects, system upgrades, and technology improvement initiatives.
Champion digital workplace technologies and support their successful adoption across the business.
Deliver project work and continuous improvement activities in line with agreed objectives and departmental priorities.
Maintain IT technical standards, procedures, and documentation to ensure consistency, reliability, and compliance.

Qualifications & Experience

HND or equivalent qualification in an IT-related discipline.
Experience working within an IT support or service desk environment.
Proven experience providing technical support and delivering excellent customer service to end users.
Strong communication and interpersonal skills, with the ability to engage effectively at all levels of the organisation.
Ability to prioritise workload, manage multiple tasks, and work effectively to deadlines.
Strong administrative and organisational skills with excellent attention to detail.
Good analytical, numeracy, and problem-solving abilities.
Proficient in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
Experience developing or modifying Microsoft PowerApps.
Ability to handle confidential information with discretion and professionalism.

If you're passionate about IT, enjoy solving problems, and want to play a key role in supporting business-critical systems and users, we'd love to hear from you!

Work Location: In person

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