Team leader Work, Jobs in Stoke Gifford, Gls (with Salaries)

Contact Centre Team Leader
Serco Group —Bristol
- Full-time
- Hybrid work
- Management
- Customer service
- Team management
- Free parking
- Annual leave
4d
Team Leader
Homesense —Patchway
- Full-time
- Employee discount
People & Service Team Leader
River Island —Bristol
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Team Leader
Home Bargains —Yate
- £32,032 a year
- Part-time
- Supervising experience
- Leadership
- Store discount
- Annual leave
Quick apply
Team Leader
GXO Logistics —Bristol
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Team leader
Costa Limited —Bristol
- £13.75 - £14.75 an hour
- Full-time
- Fast casual restaurant
- Communication skills
- Free parking
- Employee discount
Customer Service Team Leader
Ecotricity —Stroud
- £31,000 - £35,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Employee discount
Quick apply
1d
Hub Team Manager
B&Q —Bristol
- £36,031.94 - £41,031.94 a year
- Part-time
- Sales
- Annual leave
- Employee assistance programme
14d
Customer Service Team Leader
Ayvens —Bristol
- £32,000 - £38,000 a year
- Full-time
- Management
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
Team Leader
Southern Coop —Bristol
- £14.50 an hour
- Part-time
- Employee assistance programme
- Employee discount
13d
Trading Team Manager
B&Q —Bristol
- £34,031.94 - £37,031.94 a year
- Part-time
- Annual leave
- Employee assistance programme
Team Leader
OurCoop —Thornbury
- £14.20 an hour
- Part-time
- Annual leave
- Employee discount
Quick apply
10h
Team Leader
Flaming Grill —Filton
- Up to £13.75 an hour
- Full-time
- Employee assistance programme
- Employee discount
Customer Team Leader
Co-op —Bristol
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
6d
Team Leader
Greene King Pubs —Emersons Green
- Up to £13 an hour
- Part-time
- Employee assistance programme
- Employee discount
Customer Services Team Leader
Bath and North East Somerset Council —Bath
- £19.81 - £21.14 an hour
- Management
- Customer service
- Leadership
8d
Warehouse Team Leader - Days
GXO Logistics —Bristol
- £35,000 a year
- Day shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
8h
Branch Manager | Power the Team. Drive the Business
Motor Parts Direct —Filton
- Full-time
- CRM software
- Sales
- Customer service
- Employee discount
Quick apply
Family Hubs Team Manager
Bristol City Council —Bristol
- £51,356 - £54,495 a year
- Full-time
- Hybrid work
- Management
- Team management
- IT
- Annual leave
- Flexitime
6d
Service Team Leader
Morrisons —Cwmbran
- Annual leave
- Employee discount
Quick apply

I want to receive the latest job alerts for team leader in stoke gifford, gls

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

team leader jobs near stoke gifford, gls

Contact Centre Team Leader

Serco Group -
Bristol

Apply Now

Job details

Full-time
4 days ago

Benefits

Free parking
Annual leave
Company pension
Employee assistance programme
Employee discount
Transport links
On-site parking

Qualifications

Management
Customer service
Team management
Leadership

Full job description

Contact Centre Team Leader

Bristol

Full Time

Permanent

37.5 hours worked on a range of shift patterns covering 8am-8pm Monday- Friday. Saturday covering 9am-5pm on a rotational basis

Do you have great leadership skills, and substantial experience delivering brilliant customer service by phone? Are you looking for a role where you can make a real impact?

At Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP), and we’re looking for a Contact Centre Team Leader to join us at our brand-new office in Bristol.

Here you’ll lead a team of Contact Centre Advisors, providing support to the team and customers as needed too. You’ll oversee and manage work requirements, monitoring call levels and ensuring KPIs and targets are met across the board.

We’re dedicated to impacting a better future for the communities we serve. And our extensive experience working with DWP and supporting case management services across the globe are just some of the ways we achieve that.

Key Accountabilities

Manage performance, absences, career development, employee engagement and any disciplinary and/or grievance matters arising in the team.
Manage employee resource to ensure deadlines and targets are met within agreed timeframes.
Optimise use of medical, administrative, accommodation and IT resources so that examination appointments can be scheduled in line with targets.
Produce and utilise statistical data and work management reports to effectively manage workloads.
Provide performance reports/data as required.
Build and maintain positive customer relationships.
Manage multiple teams with a variety of job content and performance targets.

What are we looking for?

Extensive customer service experience in a contact centre environment.
Ability to develop good relationships with customers and colleagues.
Ability to organise and prioritise work effectively.
Ability to work flexibly as needed is required due to the demanding nature of the role.
Ability to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.
Desirable: Experience in managing a team / being a team leader - we will consider applicants without management experience who possess substantial contact centre experience.

All candidates will be required to pass a BPSS check which will involve a full DBS check and references.

What we offer:

Up to 6% contributory pension scheme
Free parking on site / 5-minute walk from public transport links
A range of benefits to support the health and wellbeing of you and your family such as an Employee Assistance Programme, health app, health plans, annual leave purchase scheme and more
Access to a huge range of discounts and exclusive deals such as Merlin Attractions, mobile phone, cinema, leisure, shopping and hospitality discounts.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Professional and personal development opportunities, including training and coaching opportunities to help you grow in your career.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.

Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected]

#haascareers

#INDCCTL

Apply Now

Refine Your Search

team leader jobs in stoke gifford, gls

Contact Centre Team Leader

Team Leader

People & Service Team Leader

Team Leader

Team Leader

Team leader

Customer Service Team Leader

Hub Team Manager

Customer Service Team Leader

Team Leader

Trading Team Manager

Team Leader

Team Leader

Customer Team Leader

Team Leader

Customer Services Team Leader

Warehouse Team Leader - Days

Branch Manager | Power the Team. Drive the Business

Family Hubs Team Manager

Service Team Leader

I want to receive the latest job alerts for team leader in stoke gifford, gls

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected