Tech support/system engineer Work, Jobs in Stoke Mandeville, Bkm (with Salaries)

Tier 1 Technical Support Engineer
8x8, Inc. —Aylesbury
- Monday to Friday
- Customer service
- English
- Computer networking
5d
Tech Support/System Engineer
Fronius —Milton Keynes
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
Service and Repair Engineer
Fronius UK Ltd —Milton Keynes
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Life insurance
Quick apply
1st line Support Engineer
Ekco —Milton Keynes
- Azure
- Microsoft Office
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Team Lead-Data Engineering
Eckoh —Hemel Hempstead
- Up to £100,000 a year
- Full-time
- Hybrid work
- Management
- SQL
- AWS
- Free parking
- Work from home
Quick apply
Experienced/Senior DevOps Engineer (AWS/Azure) - Tech Team
Rebellion —Oxford
- Full-time
- Remote
- Azure
- DevOps
- AWS
- Free parking
- Relocation assistance
Quick apply
FPGA Design Engineers
Leonardo UK Ltd —Luton
- £38,000 - £84,000 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Bachelor's degree
- Flexible schedule
- Referral programme
Finance Operations Manager (PT, Drone AI tech scaleup)
Archangel Autonomy —Oxford
- Full-time
- Microsoft Excel
- ERP systems
- Business development
Quick apply
9d
Principal Technical Support Engineer
Leonardo UK Ltd —Luton
- £53,259 - £71,400 a year
- Full-time
- Hybrid work
- Continuous improvement
- Flexible schedule
- Referral programme
Software Test Engineers
Leonardo UK Ltd —Luton
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Windows
- Analysis skills
- Communication skills
- Flexible schedule
- Referral programme
Desktop Support Engineer
Humnize —Hayes
- £30,000 - £33,000 a year
- Azure
- Computer networking
- Organisational skills
Quality Engineer
Leonardo UK Ltd —Luton
- £38,000 - £49,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Flexible schedule
- Referral programme
11d
Audio Project Manager
Entertainment Technology Partners LLC —Tring
- Schematics
- System design
- Travel
Scrum Master
Leonardo UK Ltd —Luton
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Agile
- Flexible schedule
- Referral programme
7d
Junior Embedded Engineer (RTOS)
Lumai —Oxford
- Full-time
- Hybrid work
- Engineering
- C++
- Bachelor's degree
- Annual leave
Quick apply
Associate Electronics Engineer - Audio Technology
The Focusrite Group —High Wycombe
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- IT
- Life insurance
Quick apply
11d
Infrastructure Engineer
Boxxe Group —Hemel Hempstead
- Remote
- Scripting
- Computer networking
- Linux
Quick apply
Project Engineering Manager
Leonardo UK Ltd —Luton
- £75,000 - £82,000 a year
- Full-time
- Hybrid work
- Engineering
- Travel
- Communication skills
- Flexible schedule
- Referral programme
Mechanical Design Engineer (Test rig)
ALTEN —Bicester
- Full-time
- CAD
- Military
- Engineering
- Employee assistance programme
- Life insurance
Quick apply
8d
Python Engineer
Zero Deposit —Hitchin
- Full-time
- Remote
- AWS
- Computer networking
- APIs
- Annual leave

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tech support/system engineer jobs near stoke mandeville, bkm

Tier 1 Technical Support Engineer

8x8, Inc. -
Aylesbury

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Job details

5 days ago

Qualifications

Jira
Customer service
LAN
English
Technical support
Firewall
VoIP
Computer networking
AI
Communication skills
Debugging

Full job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

As a Tier 1 Technical Support Engineer you will be First-line support to the company’s end customers. This is a great opportunity for a driven individual to learn a lot within a tech-growing company, and use and improve their current level of skill and experiencea Tier 1 in an Advanced Technical Support environment. This will be accomplished by providing a differentiated, world-class customer experience and top-level technical support for our product, from first-level troubleshooting to training to enable self-service. Customers request assistance via many channels including, phone, email, and customers portal.
You have a passion for solving problems and helping our customers. You must be able to quickly get to the root of customer problems by gathering all the necessary information, investigating and either resolving the customers issue or redirecting/escalating to the correct tier within the organization.

Responsibilities
-Engage the customer through multiple channels like Phone, Chat, Web, and -Email proactively, using case management tools like Salesforce and Jira

Diagnose and rectify technical problems and queries following first-line fix criteria and where possible resolving at the first call
Own support cases, making sure to record, track, and resolve each issue accurately, efficiently, proactively, and with completeness
Empowering customers by promoting a Knowledge base and self-service
Set up new users' accounts and profiles working alongside internal teams
Work with senior engineers on escalated tickets
Capture, structure, reuse, and improve knowledge articles within the case resolution workflow according to the knowledge-centred Service (KCS) methodology

Qualifications

Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration.
Good technical knowledge and technical support with a strong customer focus or related experience
Competent experience with IP and networking technologies
Knowledge of IP telephony (VoIP), Session Initiated Protocol (SIP), and unified communications
Basic knowledge of network routers, switches, firewalls, systems and tools, and the ability to independently debug broad, complex, Local Area Networks (LAN) and Wide Area Networks (WAN)
Exceptional customer service and confident communication skills, customizing your interaction with both technical and non-technical audiences
Prioritization skills and capability to make high-impact decisions while multitasking
Flex and take on ad hoc projects and cases to challenge growth and learning

This role is hybrid, with 3 days per week required on-site at our Aylesbury, UK office.
Working hours: 9:00–17:30, Monday to Friday.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Apply Now

Refine Your Search

tech support/system engineer jobs in stoke mandeville, bkm

Tier 1 Technical Support Engineer

Tech Support/System Engineer

Service and Repair Engineer

1st line Support Engineer

Team Lead-Data Engineering

Experienced/Senior DevOps Engineer (AWS/Azure) - Tech Team

FPGA Design Engineers

Finance Operations Manager (PT, Drone AI tech scaleup)

Principal Technical Support Engineer

Software Test Engineers

Desktop Support Engineer

Quality Engineer

Audio Project Manager

Scrum Master

Junior Embedded Engineer (RTOS)

Associate Electronics Engineer - Audio Technology

Infrastructure Engineer

Project Engineering Manager

Mechanical Design Engineer (Test rig)

Python Engineer

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