Delivery administrator Work, Jobs in Stoke On Trent, Sts (with Salaries)

Service Administrator
ISS Facility Services —Stoke-on-Trent
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Operational Delivery Administrator Technical
ISS Facility Services —Stoke-on-Trent
- Microsoft Excel
- Maintenance
- Organisational skills
Quick apply
Customer Account Administrator
IForce —Stafford
- £13.33 an hour
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
5d
Administrator
Karntek —Stafford
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Driver Planning Administrator
TTC Group —Telford
- £25,942 a year
- Full-time
Customer Relations and Admin Support Officer
Ableworld UK Ltd —Nantwich
- £25,100 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
3d
Customer Service Administrator
Mantis Energy —Wilmslow
- Up to £26,000 a year
- Full-time
- Hybrid work
- English
- Administrative experience
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
6d

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Operational Delivery Administrator Technical
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5d

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Service Administrator

ISS Facility Services -
Stoke-on-Trent

Quick apply

Job details

Permanent

Benefits

Annual leave

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Maximo
Customer service
Visio
Microsoft Office
Administrative experience
Microsoft Project
Communication skills

Full job description

Service Administrator

Contract: Professional Services, Production & Technology

Location: Stoke, ST1 5PZ

Hours of work: 40

Contract Type: Permanent

We are seeking a Service Administrator to support reactive work order management and administration, with a strong focus on monitoring and triaging client alarm systems through a CAFM environment such as Maximo.

The role will act as a central coordination point, ensuring requests are logged accurately, work orders are raised correctly, and engineers are allocated efficiently to meet client requirements.

Job Description

We are looking for an organised and customer-focused individual who will lead on day-to-day client communications and system-based administration.

You will play a key role in ensuring service delivery meets agreed SLAs, whilst maintaining accurate records and supporting effective information management across the team.

Key Responsibilities

Act as the first point of contact for client calls and emails, logging and processing requests accurately
Monitor and triage Power & Environment alarm systems via CAFM systems (e.g. Maximo)
Raise, issue and manage reactive work orders
Allocate and coordinate work orders to the most appropriate engineer
Liaise with engineers, providing clear instructions and updates
Lead on client communications via email and CAFM-based tools
Ensure all jobs are managed within SLAs and priority response times
Maintain accurate records and ensure compliance with company processes and client contracts

Professional and Personal Competencies/Qualifications

Previous experience in a customer service, contact centre or administrative role
Call handling experience
Proficient in Microsoft Office (Word, Excel, PowerPoint;
Microsoft Project and Visio advantageous)
Excellent written and verbal communication skills
Evidence of working effectively within a team to achieve organisational goals
Ability to implement and maintain good information storage processes (e.g. timesheets, annual leave, sick leave records)

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]

If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace

To find out more about what we do - https://www.uk.issworld.com/

Work Location: In person

Quick apply

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delivery administrator jobs in stoke on trent, sts

Service Administrator

Operational Delivery Administrator Technical

Customer Account Administrator

Administrator

Driver Planning Administrator

Customer Relations and Admin Support Officer

Customer Service Administrator

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