1st line support Work, Jobs in stonehouse, dev (with Salaries)

Service Desk Technician
Delt Shared Services —Plymouth
- £25,948 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
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Service Desk Technician

Delt Shared Services
Plymouth

Quick apply

Job details

Permanent | Full-time
£25,948 a year
4 days ago

Benefits

Free parking
Casual dress
Store discount
Health & wellbeing programme
Additional leave
Cycle to work scheme
Annual leave
Company pension
Work from home
Company events
Employee discount
Flexible schedule
Referral programme
Sick pay
On-site parking

Qualifications

ITIL Certification
Software troubleshooting
Customer service
Technical support
IT support

Full job description

Service Desk Technician
Location: Derriford Business Park, Plymouth
Salary: £25,948 per annum

Are you ready to make a difference while advancing your career in a dynamic and agile company? Delt is a unique blend of private sector innovation with a public sector mission, dedicated to supporting over 900,000 people across the Southwest. Our work helps GPs, children’s social care, local councils, and other critical services do amazing things every day.

We're growing, and we need a talented Service Desk Technician to join our team and help our customers thrive.

About the Role
As a Service Desk Technician at Delt, you will provide essential 1st and 2nd Line Support in a complex, multi-site, and diverse environment. You will be the first point of contact for our customers, managing incidents, service requests, and inquiries. Your role is crucial in delivering the high standard of service our customers expect.

Working Hours and Location
Our team works on a 4-week shift rotation, with the earliest start at 7:30am and the latest finish at 6:00pm, providing you with a flexible schedule. Initially, this role will be fully office-based, so candidates must be local to Plymouth or able to commute. If taken on permanently, you will have the opportunity to work from home one week out of every four.

What We Offer
At Delt, we believe in supporting our employees’ work-life balance with a comprehensive benefits package that we continuously improve based on your feedback. Our benefits include:

Competitive salary & 25 days annual leave
Comprehensive training and professional development
Genuine career growth opportunities
A positive and inclusive workplace culture

About You
We are looking for individuals who:

Are proficient users of Microsoft packages
Are committed to providing excellent customer service
Have experience in a 1st/2nd line support role or a customer-facing role

Desirable Qualifications
While not essential, the following qualifications are advantageous (training can be provided):

ITIL Foundation qualification
Service Desk Institute Analyst Certificate
Microsoft Certified qualification

Why Join Delt?
At Delt, you’ll be part of a team that values doing the right things for the right reasons. You'll have the chance to think creatively and offer solutions to diverse challenges faced by our local government and health sector clients. If you’re ready to play a real part in a growing business and help people do amazing things, we want to hear from you.

Job Types: Full-time, Permanent

Pay: £25,948.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Cycle to work scheme
Free parking
Health & wellbeing programme
On-site parking
Referral programme
Sick pay
Store discount

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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Service Desk Technician

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