Love people, relationships and flexible working? Join Bright & Beautiful as our Customer & Sales Advisor.
This role would suit someone returning to work after raising a family, a former estate agent, retail or hospitality manager, customer service professional, recruitment consultant, or anyone who loves people and is looking for a flexible role with purpose.
About Bright & Beautiful
At Bright & Beautiful, we do far more than clean homes.
We help busy families reclaim precious time, support older customers to remain independent, and provide peace of mind through reliable, trusted cleaning and housekeeping services. Our exceptional team of professional housekeepers deliver an outstanding service to over 100 customers across Suffolk, and we’re growing fast.
We’re proud to be one of Suffolk’s leading domestic cleaning businesses, and we’re looking for an enthusiastic, people-focused Customer & Sales Advisor to help us continue that growth while ensuring every customer receives an exceptional experience.
The Opportunity
This is a unique hybrid role that combines sales, customer care and relationship management.
You’ll be the friendly face of Bright & Beautiful, meeting prospective customers in their homes, providing quotations, conducting quality checks, gathering feedback and ensuring our existing customers remain delighted with the service they receive.
You’ll work closely with our office team and housekeepers, becoming an expert in what we do so that you can confidently explain our services and match customers with the right solutions.
If you’re someone who enjoys meeting people, building relationships, working independently and making a genuine difference to people’s lives, we’d love to hear from you.
What You’ll Be Doing
Customer Sales & Growth
● Responding to customer enquiries and following up new leads
● Visiting prospective customers in their homes to discuss their needs
● Preparing and delivering in-home quotations
● Converting enquiries into long-term customers
● Building strong relationships that generate referrals and recommendations
● Supporting local business growth initiatives
Customer Relationship Management
● Looking after our existing customer base of 100+ households
● Conducting regular quality assurance visits
● Gathering customer feedback and identifying opportunities to improve service
● Resolving concerns with empathy, professionalism and urgency
● Ensuring customers feel valued, listened to and well looked after throughout their journey with us
Team Collaboration
● Working closely with our professional housekeepers
● Developing a strong understanding of our services and standards
● Sharing customer feedback and insights with the wider team
● Championing our company values and commitment to exceptional service
What We’re Looking For
Essential
● Full UK driving licence and access to a vehicle
● Strong communication and interpersonal skills
● Excellent organisation and time-management skills
● Comfortable working independently and managing your own schedule
● Confident on the phone, using email, on the computer and customer management systems (training provided for bespoke systems)
● A genuine passion for customer service
You’ll Thrive In This Role If You Are:
● A natural people person who enjoys meeting and helping others
● Motivated by achieving sales targets and growing a business
● Empathetic and emotionally intelligent
● Highly organised and detail-oriented
● Self-motivated and proactive
● Professional, trustworthy and reliable
● Able to build rapport quickly with people from all walks of life
Why Join Bright & Beautiful?
● Flexible hybrid working
● Competitive hourly rate (£15 per hour) and car use allowance
● A varied role where no two days are the same
● The opportunity to make a genuine difference to people’s lives
● Be part of a growing, successful local business
● Work with a supportive and passionate team
● Play a key role in helping us become Suffolk’s leading domestic cleaning company
Our Values
We believe our service changes lives.
Whether we’re helping busy professionals spend more time with family, supporting elderly customers to remain comfortable in their homes, or simply removing stress from someone’s week, the work we do matters.
We’re looking for someone who shares that belief and is excited about delivering outstanding customer experiences while helping Bright & Beautiful continue to grow.
If you’re looking for a role that combines sales, customer care, flexibility and purpose, we’d love to hear from you.
Location: Across Ipswich, Woodbridge & Bury St Edmunds (Hybrid Working)
Flexible working hours across the week. Minimum one day per week office-based, with the remainder split between home working and customer visits across the territory.
Closing date: Friday 19th June
Interviews: From week 22nd June
Start: July/August tbc
Job Types: Part-time, Permanent
Pay: £15.00 per hour
Expected hours: 20.0 per week
Benefits:
- Flexitime
- On-site parking
- Work from home
Licence/Certification:
- Driving Licence (required)
Work Location: Hybrid remote in Ipswich (Suffolk)
