Passenger services Work, Jobs in Sunderland, Twr (with Salaries)

Passenger Services Operations Manager
Newcastle International Airport Ltd —Newcastle upon Tyne
- £40,000 a year
- Leadership
- Communication skills
- Free parking
- Annual leave
2d
Part-Time Cleaner
Stagecoach —Newcastle upon Tyne
- £11,325.60 a year
- Part-time
- Free parking
- Store discount
Ramp Agent
Willis Lease Finance Corporation —Teesside
- Communication skills
On Board Host
SSP —Newcastle upon Tyne
- £13.65 an hour
- Weekend availability
- Employee discount
Quick apply
13d
Operations Manager-Tyneside Rail Operation Centre
Network Rail —Gateshead
- £55,596 - £73,296 a year
- Full-time
- Continuous improvement
- IT
- Annual leave
- Employee discount
5d
Passenger Transport Assistant
Broadway Cabs Ltd —Newcastle upon Tyne
- From £175 a week
- Part-time
- In-person
- Care plans
- School
Quick apply
7d
Bus Driver
The 3 Stories —Sunderland
- £13 an hour
- Weekend availability
- Customer service
- First Aid Certification
- Driving
- Flexible schedule
Quick apply
14d
Credit Control Assistant
Newcastle International Airport Ltd —Newcastle upon Tyne
- £28,000 - £30,000 a year
- Microsoft Excel
- ERP systems
- Free parking
- Annual leave
12d
Technician / Tester
Otis —Gateshead
- Full-time
Cleaner
ISS Facility Services —Gateshead
- £13.45 an hour
- Monday to Friday
- Customer service
Security Officer
ISS Facility Services —Newcastle upon Tyne
- £12.71 an hour
- Monday to Friday
- Customer service
- Computer skills
- Communication skills
Engineering Facilities Team Leader
Northern Trains —Newcastle upon Tyne
- £59,604 a year
- Full-time
- Maintenance
- IT
- Business
- Employee assistance programme
- Employee discount
7d
Facilities Coordinator
ISS Facility Services —Bishop Auckland
- Microsoft Office
- Communication skills
Quick apply
Corporate Reporting - Senior Analyst
Arriva Limited —Sunderland
- Microsoft Excel
- Continuous improvement
- Organisational skills
Quick apply
14d
Qualified Residential Childcare Worker - full time
Sunbridge Childcare Limited —Durham
- £19 an hour
- Overtime
- Childcare
- Care experience
- Driving
- Life insurance
- Referral programme
Quick apply
14d
Shift Fitter
Stagecoach —Sunderland
- £17 an hour
- Overtime
- Free parking
- Store discount
Join our Coaching team Compass Royston!
East Yorkshire Motor Services —Stockton-on-Tees
Driver
Middlesbrough Council —Middlesbrough
- £26,403 a year
- Part-time
- Customer service
6d
Supply Chain Coordinator
Nomad Digital —Newcastle upon Tyne
- Up to £31,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- ERP systems
- Annual leave
- Employee discount
Quick apply
Trainee Bus Driver
Arriva Northumbria Limited —Ashington
- £13.70 - £16.45 an hour
- Overtime
- English
- School
- Paid training
- Annual leave
Quick apply

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Passenger Services Operations Manager

Newcastle International Airport Ltd -
Newcastle upon Tyne

Apply Now

Job details

£40,000 a year
2 days ago

Benefits

Free parking
On-site gym
Annual leave
Employee assistance programme
Employee discount
On-site parking

Qualifications

Leadership
Communication skills

Full job description

Do you see yourself running a Passenger Services team at Newcastle International Airport?

Have you got the knowledge, experience, and desire to be best in class at an award-winning airport?

About Your Airport

Newcastle is a multi-award-winning Airport that proudly connects the North East region to the world. In 2025, the Airport was recognised as ‘Best Airport in Europe’, in the 2 to 5 million passenger category, at the ASQ Awards for providing exceptional customer service.

Committed to a sustainable future, the Airport is on track to achieve Net Zero Carbon status by the year 2035 and has been recognised as a 'sustainability sector leader'. The business has its own solar farm that can provide 100% of its electricity on a sunny day and it is making significant investments to transition its vehicle fleet to electric models.

Over recent years more than 46,000 trees have been planted on Airport-owned land to support its carbon offset activities and enhance biodiversity.

About the role

The Passenger Services Operations Manager is responsible for the effective leadership, performance, and development of the Passenger Services Duty Management (PSDM) team and their operatives. The role ensures the consistent delivery of a safe, compliant, and efficient terminal operations, driving excellent customer service standards and supporting the wider organisational objectives.

The Passenger Services Operations Manager provides operational oversight, resource management, and ensures that staff across Passenger Services are aligned, informed, and capable of delivering high-quality service at all times.

What will you be doing?

Provide clear leadership, guidance, and day-to-day direction to the Passenger Services Duty Management (PSDM) team.
Ensure compliance with all legal, regulatory, and safety requirements, including CAA, ECAC, PRM, and internal standards.
Monitor operational performance, identify trends, and implement actions to improve service levels and operational efficiency.
Ensure appropriate staffing levels and resource planning to meet operational demands.
Support succession planning, talent development, and progression pathways within the PSDM and wider PS teams.
Maintain positive working relationships with airlines, ground handlers, and third-party service providers to ensure operational alignment.
Work collaboratively with the Airport Duty Manager and wider management teams during emergency or contingency events, ensuring the safe and effective execution of plans.
Effective management of baggage belt operations, fleet availability, defect reporting, and engineering liaison.

Key Skills & Experience

Strong operational leadership skills, with the ability to drive performance, efficiency, and deliver against key KPIs
Experience managing large operational teams in a 24/7 environment
Proven ability to develop, coach, and motivate teams to achieve high standards of performance, behaviour, and engagement
Excellent stakeholder management and communication skills, with the ability to work collaboratively across all levels
A strong commitment to safety, with the knowledge and discipline to ensure compliance with procedures, SSOWs, and risk assessments
Ability to lead by example, demonstrating professionalism, integrity, and company values at all times
Good operational awareness, with the ability to ensure equipment, systems, and processes are used safely and effectively

Why come onboard?

Newcastle International Airport is a unique work environment where your actions really matter! The environment fosters a real passion for aviation operations and being best in class.

Just some of the benefits you can enjoy:

Free on-site car parking whilst at work
Reduced parking charges Park & Fly
Generous annual leave entitlement
Car servicing and repairs
Access to World Duty Free
On-site occupational health support
On-site physiotherapist
Employee assistance programme support
Employee discounts at airport retail/ catering outlets
Membership to our on-site gym

This post requires access through the Critical Part at the Airport and therefore in line with Department for Transport regulations; you will be required to demonstrate during the recruitment process that you have no relevant criminal record.

Newcastle International Airport Limited promotes the equality of opportunity.

Being part of the Disability Confident Commitment means that we want to ensure all our organisational policies and processes are accessible and inclusive to everyone. This includes our recruitment strategies, and we welcome applications from all prospective candidates.

Apply Now

Refine Your Search

passenger services jobs in sunderland, twr

Passenger Services Operations Manager

Part-Time Cleaner

Ramp Agent

On Board Host

Operations Manager-Tyneside Rail Operation Centre

Passenger Transport Assistant

Bus Driver

Credit Control Assistant

Technician / Tester

Cleaner

Security Officer

Engineering Facilities Team Leader

Facilities Coordinator

Corporate Reporting - Senior Analyst

Qualified Residential Childcare Worker - full time

Shift Fitter

Join our Coaching team Compass Royston!

Driver

Supply Chain Coordinator

Trainee Bus Driver

I want to receive the latest job alerts for passenger services in sunderland, twr

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