Assistant head receptionist Work, Jobs in Swanmore, Ham (with Salaries)

Assistant Head Receptionist
The NICI Lymington —Lymington
- Full-time
- Hospitality
- Customer service
- Hotel
- Employee discount
Quick apply
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- Store discount
- Annual leave
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Assistant Head Receptionist

The NICI Lymington
Lymington

Quick apply

Job details

Full-time

Benefits

Employee discount

Qualifications

Hospitality
Customer service
Front desk
Leadership
Hotel experience

Full job description

About The Nici – New Forest

The Nici New Forest is an exciting expansion of the award-winning Nici brand, bringing its signature blend of luxury, lifestyle, and design-led hospitality from the Cornish coast into the heart of the New Forest.

Set within a stunning countryside location, the hotel is undergoing a major transformation into a premium destination featuring beautifully designed rooms and suites, a state-of-the-art spa and wellness offering, destination dining, and immersive guest experiences. The property is designed to combine laid-back luxury with exceptional service, creating a retreat that appeals to both leisure travellers and high-end clientele.

As part of a significant opening and relaunch phase, this is a unique opportunity to join the team at a pivotal moment. You’ll play a key role in shaping the guest journey, setting service standards, and helping establish the hotel’s reputation as one of the New Forest’s most sought-after destinations.

The Role

We’re looking for a confident and service-driven Assistant Head Receptionist to support the Front Office leadership team during this exciting opening period. This is a hands-on role where you’ll help embed processes, train team members, and ensure a smooth and polished front desk operation from day one.

Key Responsibilities

Opening & Pre-Opening Support

Assist in setting up front office systems, procedures, and service standards
Support recruitment, onboarding, and training of the reception team
Participate in trial shifts, soft openings, and operational testing
Help establish a strong team culture aligned with the Nici brand

Front Desk Operations

Support the Head Receptionist/Front of House Manager in daily operations
Oversee check-in and check-out processes, ensuring efficiency and accuracy
Manage reservations, amendments, and guest enquiries professionally
Maintain a consistently high standard of reception presentation

Guest Experience

Deliver a warm, luxury-level welcome to all guests
Create personalised and memorable guest interactions
Handle feedback and complaints with professionalism and care
Support VIP arrivals, repeat guests, and special occasions

Team Support & Supervision

Supervise reception staff during shifts and act as a senior point of contact
Provide on-the-job coaching and guidance to team members
Lead shifts in the absence of senior management
Support ongoing training to maintain service excellence

Administration & Systems

Operate hotel PMS systems
Ensure accurate billing, payments, and reporting procedures
Maintain guest profiles and preferences to enhance return visits
Assist with daily financial checks and reporting

What We’re Looking For

Experience in a hotel reception or senior receptionist role
Previous involvement in an opening or relaunch is highly desirable
Strong customer service skills with a luxury hospitality mindset
Leadership ability and confidence supervising a team
Highly organised with excellent attention to detail
Flexible and adaptable, particularly during an opening phase

What You’ll Get

Competitive salary
Staff discounts and benefits
Meals on duty
Career progression within a growing lifestyle hospitality brand
The opportunity to be part of an exciting new hotel opening

How to Apply

Please send your CV and a short cover letter outlining your experience and interest in joining The Nici New Forest team.

INDHOTEL

Quick apply

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assistant head receptionist jobs in swanmore, ham

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