Customer service/data Work, Jobs in Swansea, Swa (with Salaries)

Customer Support, Veeqo
Project Kite - UK Parent —Swansea
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
2d
Customer Service Administrator
CanDo Laundry Services —Port Talbot
- £28,000 a year
- Full-time
- Customer service
- Microsoft Office
- Data entry
- Free parking
Quick apply
22h
Digital Trading & Content Administrator
The Game Collection —Swansea
- £26,436.80 a year
- Full-time
- Customer service
- Merchandising
- Communication skills
- Free parking
- Employee discount
Quick apply
Receptionist
Capita —Swansea
- £26,227.50 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Employee discount
5d
Receptionist / Animal Rehoming Assistant
RSPCA Llys Nini Branch - Carmarthen to Cardiff —Swansea
- £12.79 an hour
- Part-time
- Sales
- Customer service
- Front desk
- Employee discount
Quick apply
3d
Travel Consultant - Swansea
Hays Travel —Swansea
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Administrator (Band 3) 32hrs/4 days per week
Kingsway Surgery —Swansea
- £13.45 - £14.14 an hour
- Part-time
- Microsoft Outlook
- Customer service
- GP surgery experience
- Employee discount
- Referral programme
Quick apply
7d
Performance Analyst
Driver and Vehicle Licensing Agency —Swansea
- £30,485 a year
- Part-time
- Hybrid work
- Microsoft Excel
- English
- Presentation skills
- Annual leave
- Employee assistance programme
14d
Office Administrator
Red Dot Cymru ltd —Swansea
- £26,000 - £31,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- English
Quick apply
Commercial Credit Controller
University of Wales Trinity Saint David —Swansea
- £48,822 - £58,225 a year
- Full-time
- University
- Annual leave
7d
Operations Administrator
Bay Cleaning Solutions —Swansea
- From £25,000 a year
- Full-time
- Microsoft Excel
- Schematics
- Customer service
- Free parking
- Sick pay
Quick apply
9d
Counter Fraud Technical Lead
Claims Recruitment Services —Swansea
- Management
8d
Customer Service- NIGHTS
Owens Group —Dafen
- £27,500 a year
- Full-time
- Microsoft Excel
- English
- Data entry
Quick apply
23h
Customer Service Advisor (Part-time)
TOAST —Swansea
- £13.84 an hour
- Part-time
- Bilingual
- Spanish
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
QC Analyst - Working Student
Ecolab Inc. —Neath
- Full-time
- Quality control
Transport Co-ordinator
The Game Collection —Swansea
- £29,000 - £31,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
9d
Product Owner
Scrumconnect Consulting —Swansea
- £65,000 a year
- Full-time
- Hybrid work
- AWS
- Product management
- APIs
- Annual leave
Onboarding Specialist
Tes Global —Llantrisant
- £26,599 a year
- Full-time
- Microsoft Excel
- Organisational skills
Quick apply
Medical Receptionist
Greenhill Medical Centre —Swansea
- From £12.71 an hour
- Part-time
- Customer service
- GP surgery experience
- Microsoft Office
- Free parking
- Flexitime
Quick apply
6d
Education Transport Officer
Neath Port Talbot County Borough Council —Neath Port Talbot
- £37,280 - £40,777 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Work from home
- Employee assistance programme
7d

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Customer Support, Veeqo

Project Kite - UK Parent -
Swansea

Apply Now

Job details

Full-time
2 days ago

Qualifications

Live chat
Microsoft Word
Microsoft Outlook
Customer service
English
Microsoft Office
Analysis skills
IT
AI
Communication skills
Debugging

Full job description

DESCRIPTION

This isn't a typical support role. As a Customer Support agent, you'll be a trusted partner to e-commerce businesses, from growing independent retailers to established multi-channel brands, helping them get the most out of Veeqo and unlock their full potential on Amazon. You'll work directly with business owners and their teams, solving complex operational challenges, shaping how we support our sellers, and collaborating across a wide range of internal teams including 2nd Line Engineers, Technical Writers, the Seller Success team, and Sales. You'll also have the opportunity to join on-site visits at seller businesses, helping them launch with Veeqo, unblock critical issues, and build lasting partnerships in person. Beyond day-to-day support, you'll have dedicated time to contribute to meaningful projects: from trend analysis and process improvement to exploring how AI can transform the seller experience and reduce friction before it ever reaches the queue.

Key job responsibilities
You'll act as a strategic support partner to Veeqo's business customers, resolving complex issues across phone, email, and live chat with expertise and full ownership.
You'll diagnose and solve multi-layered operational and technical challenges, collaborating with engineering and product teams where needed, while identifying patterns and trends in seller issues to proactively propose solutions, process improvements, and documentation enhancements.
You'll contribute to cross-functional projects, from training development, knowledge base creation and participate in on-site seller visits, supporting business launches and resolving high-impact issues in partnership with the wider Veeqo team.
You'll champion innovation by bringing forward ideas on how AI and automation can improve the seller experience, reduce ticket volume, and free the team to focus on higher-value work.
In every interaction, you'll embody Amazon's Customer Obsession Leadership Principle, building genuine, long-term relationships with the businesses you support, and contribute to a collaborative team culture through daily huddles, peer knowledge-sharing, and continuous learning.

A day in the life
Your day kicks off with a team huddle — a collaborative space to share insights, tackle complex cases together, and stay aligned on what matters most. From there, your time is balanced between direct seller support and project work: whether that's analysing support trends, refining internal documentation, developing training materials, or prototyping a new approach to seller self-service. No two days look the same, and there's always an opportunity to make a real impact — for our sellers and for the team.

About the team
Veeqo is Amazon's multi-channel shipping and inventory platform, purpose-built for fast-growth e-commerce businesses. Since joining the Amazon family in 2021, Veeqo has helped thousands of online retailers cut shipping costs, streamline fulfilment, and scale with confidence. Our Swansea team sits at the heart of that mission — and this role puts you right at the centre of it.

BASIC QUALIFICATIONS

Experience in English-language communication skills, both written and verbal
Experience in customer service
Experience working with customers with a passion for delivering exceptional service, or experience troubleshooting and debugging technical systems and experience that includes strong analytical skills, attention to detail, and effective communication abilities
Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

PREFERRED QUALIFICATIONS

Experience engaging, verbally and in writing, with internal and external stakeholders to convey complex ideas in a clear, concise manner
Knowledge of and passion for e-commerce
Experience running metrics reports, analyzing data to identify problems and using data analysis to generate and explain metrics

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

customer service/data jobs in swansea, swa

Customer Support, Veeqo

Customer Service Administrator

Digital Trading & Content Administrator

Receptionist

Receptionist / Animal Rehoming Assistant

Travel Consultant - Swansea

Administrator (Band 3) 32hrs/4 days per week

Performance Analyst

Office Administrator

Commercial Credit Controller

Operations Administrator

Counter Fraud Technical Lead

Customer Service- NIGHTS

Customer Service Advisor (Part-time)

QC Analyst - Working Student

Transport Co-ordinator

Product Owner

Onboarding Specialist

Medical Receptionist

Education Transport Officer

I want to receive the latest job alerts for customer service/data in swansea, swa

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