Senior customer service Work, Jobs in Swindon, Wil (with Salaries)

Senior Administrator
Accountancy Practice —Swindon
- From £28,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Data analysis skills
Quick apply
Senior Transformation Manager
Nationwide Building Society —Swindon
- £76,500 - £95,000 a year
- Temporary
- Communication skills
10d
Data Protection Manager - 2nd line oversight
Nationwide Building Society —Swindon
- £65,000 - £80,000 a year
- Full-time
- Communication skills
SQL Analyst
Ecotricity —Stroud
- £30,000 - £32,000 a year
- Full-time
- Hybrid work
- SQL
- Presentation skills
- Mentoring
- Free parking
- Employee discount
Quick apply
14d
Programme and Project Management Officer
Swindon Borough Council —Swindon
- £36,363 a year
- Full-time
- English
- Travel
Quick apply
9d
Store Manager
Convenient Cash —Swindon
- Full-time
- Management
- Sales
- Customer service
Quick apply
Sales Colleague
Regenerate —Swindon
- Up to £12.55 an hour
- Part-time
- Microsoft Word
- Sales
- Merchandising
- Store discount
- Employee discount
Quick apply
7d
Graduate Management Trainee - Swindon
Enterprise Mobility —Swindon
- Full-time
- Sales
- Customer service
- Bachelor's degree
Account Manager
Infopro Digital Services Limited —Swindon
- Full-time
- Remote
- Sales
- Computer literacy
- Administrative experience
- Employee assistance programme
- Referral programme
Quick apply
Senior Specialist – Traffic Management
Swindon Borough Council —Swindon
- £49,282 a year
- Full-time
- English
- Travel
- Leadership
Quick apply
9d
Service Lead – Parking Services
Swindon Borough Council —Swindon
- £51,356 a year
- Full-time
- English
- Travel
- Contracts
Quick apply
9d
Senior Sales Manager
Infopro Digital Services Limited —Swindon
- Full-time
- Remote
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
Specialist – Programme and Project Management
Swindon Borough Council —Swindon
- £45,091 a year
- Full-time
- English
- Project management
- Travel
Quick apply
9d
Social Media Manager
Oak Furnitureland —Swindon
- £36,770 a year
- Full-time
- Hybrid work
- Social media management
- English
- Analysis skills
- Free parking
- Employee assistance programme
Supervisor
Belstaff —Swindon
Quick apply
2d
Senior Customer Success Manager
Rocket Software —Newbury
- Full-time
- Sales
- Bachelor's degree
- Marketing
11d
Senior Specialist – Programme & Project Mgt
Swindon Borough Council —Swindon
- £49,282 a year
- Full-time
- English
- Travel
Quick apply
9d
Business Development Executive
Tomorrow's Guides —Hungerford
- £25,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Negotiation
- Free parking
- Annual leave
Quick apply
Senior Service Desk Analyst (DV Security Clearance)
CGI —Chippenham
- Full-time
- DevOps
- Agile
- IT
Quick apply
12d
Branch Manager
Alliance Automotive Group LV —Swindon
- Windows
- Employee discount
Quick apply
7d

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Senior Administrator

Accountancy Practice
Swindon

Quick apply

Job details

Permanent | Full-time
From £28,000 a year

Qualifications

Microsoft Excel
Customer service
Data analysis skills
Financial report writing
Business processes
Administrative experience
Analysis skills
Supervising experience
Pivot tables
Leadership
Communication skills
Office experience

Full job description

Job Overview

We are seeking an experienced and highly organised Senior Administrator to join our team within an accountancy practice on a full-time, office-based basis.

The successful candidate will possess advanced Excel skills, strong leadership capabilities, and exceptional customer service experience. This role is responsible for supporting departmental operations, managing a small administrative team, implementing and monitoring KPIs, and assisting with budget management and workflow efficiency.

The ideal candidate will be proactive, analytical, detail-oriented, and confident in managing both people and processes within a fast-paced environment. The successful applicant will work closely with and report directly to their line manager, providing regular updates on departmental performance, workflow management, KPI tracking, and budget-related activities.

Key Responsibilities

Oversee the daily administrative operations of the department to ensure efficiency and accuracy.
Manage, support, and motivate a small administrative team, including delegation of tasks and performance monitoring.
Develop, implement, and monitor departmental KPIs to improve operational performance and workflow efficiency.
Assist in managing departmental budgets, ensuring resources are allocated effectively and targets are met.
Produce regular reports and performance data for senior management using advanced Excel functions and reporting tools.
Analyse workflow processes and identify opportunities for improvement and cost efficiencies.
Maintain high standards of customer service and resolve escalated customer queries professionally and effectively.
Ensure departmental compliance with company policies, procedures, and service standards.
Support recruitment, onboarding, and training of team members where required.
Liaise with internal departments and external stakeholders to maintain smooth operational processes.
Report directly to the line manager with regular updates regarding team performance, KPIs, budgets, workflow efficiency, and operational matters.

Skills & Experience Required Essential:

Proven experience in a senior administrative or office management role.
Advanced proficiency in Microsoft Excel, including formulas, pivot tables, data analysis, and reporting.
Previous experience managing or supervising a small team.
Strong organisational and multitasking abilities.
Excellent verbal and written communication skills.
Proven ability to deliver outstanding customer service.
Experience implementing and monitoring KPIs and performance metrics.
Ability to work under pressure and manage competing priorities effectively.
Strong analytical and problem-solving skills.
Professional and confident approach to stakeholder management.
Experience working with departmental budgets and financial reporting.
Knowledge of workflow management and process improvement.
Experience with CRM or office management systems.

Interview Process

Candidates invited to interview will be required to complete an Excel competency assessment to demonstrate their proficiency in Microsoft Excel. Applicants may also be asked to provide examples of KPIs they have previously implemented, monitored, or managed within a department or team environment.

Pay: From £28,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

senior customer service jobs in swindon, wil

Senior Administrator

Senior Transformation Manager

Data Protection Manager - 2nd line oversight

SQL Analyst

Programme and Project Management Officer

Store Manager

Sales Colleague

Graduate Management Trainee - Swindon

Account Manager

Senior Specialist – Traffic Management

Service Lead – Parking Services

Senior Sales Manager

Specialist – Programme and Project Management

Social Media Manager

Supervisor

Senior Customer Success Manager

Senior Specialist – Programme & Project Mgt

Business Development Executive

Senior Service Desk Analyst (DV Security Clearance)

Branch Manager

I want to receive the latest job alerts for senior customer service in swindon, wil

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