It service desk technician apprentice Work, Jobs in Swinton, Gtm (with Salaries)

IT Service Desk Technician Apprentice
QA Apprenticeships —Manchester
- £25,000 a year
- Full-time
- Software troubleshooting
- Computer networking
- Life insurance
8d
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Cravenwood Primary Academy —Manchester
- £24,978 a year
- Full-time
- Azure
- Customer service
- Administrative experience
4d
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MAN Truck & Bus UK —Preston
- Full-time

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IT Service Desk Technician Apprentice

QA Apprenticeships -
Manchester

Apply Now

Job details

Full-time
£25,000 a year
8 days ago

Benefits

Life insurance

Qualifications

Software troubleshooting
GCSE
Computer networking

Full job description

Are you an ambitious apprentice with a passion for all things IT? Look no further! Restore Digital is offering an exciting opportunity for an individual to join our team as an IT Service Desk Technician Apprentice. This role serves as a great stepping stone towards a successful career in IT within Restore Digital.

Restore Digital support customers on their digital transformation journeys. Born out of a scanning company, we still have four main scanning centres across the UK where we are working on large digitisation projects for the NHS, the Ministry of Defence and the Nuclear Decommissioning Authority. And usually, we are busy digitising most of the exam papers undertake in the UK every year.

Responsibilities:

Communicating with our customers using various medium such as telephone, e-mails and face-to-face
Translating customer-reported issues into documented incidents and service requests on the business’ ITSM tool
There are also a range of administration duties within the role
Carry out Service Desk related duties to ensure incidents are resolved within the required timescales
Log all calls and resolutions to the service desk logging system
Provide first line technical support, answering support queries via phone, email and ticketing system

You will need the following skills:

Confident communicator
Strong technical skills
Excellent data quality skills
Strong team working skills
A keen interest in technology and computing
Outgoing and sociable
Experience troubleshooting basic network, software or printing problems

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 37.5 hours per week

Benefits:

Monthly vouchers and awards for those employees who go above and beyond. Recognised by senior leaders, peers and customers
Life insurance
Holidays starting at 25 days, plus bank holidays

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Apply Now

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